Customer Ratings & Reviews

Hello GinaR

Thank you for sharing your feedback! We know how important it is for your motion detection to work correctly. I recommend looking into your Motion Settings to optimize them to help motion detection perform better. You will want to change your Motion Zones to cover the area you want and increase your Motion Sensitivity. https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. You will also want to look into changing your Motion Frequency to Frequent. https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency. Lastly, enable Smart Alerts as well. https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-.

Best wishes
Ivan from Ring

Hi Musclegrl2.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Stick Up Cam! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out to our community if any additional information is needed regarding your Ring Stick Up Cam.

Thank you,
Melissa from Ring.

Hello Gibby,

It is imperative to have peace of mind when it comes to your home security and the battery life in your Ring camera plays a big role in that. The Ring Stick Up Cam Battery is designed to be a DIY home security solution that can be trusted to provide you with lasting service. While Ring batteries can go months between recharges with normal use, this is dependent on a number of factors in your home's environment.

Battery life is heavily dependent on frequency of use, therefore, please consider the following. If you have located your device in a high traffic area, please ensure the motion settings accurately reflect your needs. For example, you could reduce the size of the motion zone to pick unnecessary movement and thus save battery life. If your needs require maximum performance, consider using a Ring Solar or Super Solar Panel. These can help trickle charge the battery and extend the time between manual recharges.

Additionally, the battery life may be affected by poor signal strength. If you've noticed wifi issues, such as poor video quality or trouble connecting to live video, a wifi extender such as the Ring Chime Pro may improve the signal getting to your camera. A cost-effective alternative would be to relocate your router (or camera) in an area that has less interference, even a couple feet can make a big difference.

Please reach out to us today at https://community.ring.com/ for additional tips and support! We look forward to helping optimize your battery life.

Thank you,
Alexis with Ring

Hello Will,

Thank you for taking the time to leave a review. We understand how important the audio feature are on your Ring Stickup Camera. This ensures that you are able to see and speak to the person who is at your door, in real time. The Ring Stickup Camera is intended to provide you with peace of mind in your home security. Rest assured, we are here to provide you with some solutions to resolve the audio and video concerns you expressed.

After reading your review, it seems that you are having trouble with the audio on your Ring Stickup Camera. If you are having audio trouble with your Ring Stickup Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera concern.

Thank you, Jamila with Ring

Hi reviewer.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.