Customer Ratings & Reviews

Hello IDontFEELsoGood,

We understand the importance of being connected to live events in the moment. We recently released the Rapid Ring App, which was designed to facilitate a speedy response when answering notifications. Rapid Ring is a "light" version of the classic Ring App with most of the features stripped out except for Ring device statuses and the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app instead of the original Ring App you'll be able to answer your notifications as quickly as possible.

Think of this app as a companion to the Ring App. You'll continue to use your original Ring App for all the settings functions built into your Ring devices such as checking video history or adjusting motion and video settings.

To download the app, please go to the App Store (for iOS devices) or the Play Store (for Android devices) and search for “Rapid Ring”. Download and install the Rapid Ring app on your mobile device.

Please reach out to us directly at https://community.ring.com, so we can ensure the live view feature on your Ring Indoor Cam is working up to your expectations.

Thank you,
Antonio from Ring

Hi Bables.

Thank you for sharing your experience with us. We understand you've selected Ring to keep you updated on activity around your home, and receiving notifications when activity is detected is essential. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you experienced some connection issues with the device. Usually, delayed notification is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In edition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

If any additional information is needed regarding your concern, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hi John.

Thank you for taking the time to share your experience with us. At Ring, we take the safety and security of our neighbors very seriously. The features and technology provided by the Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with some information regarding your concern.

We want to assure you that your safety and security is our absolute top priority. As a result, one of the features we’ve implemented is mandatory two-step verification. This added layer of security helps prevent unauthorized users from gaining access to your Ring account, even if they have your username and password. We’ve also built the Control Center within the Ring App. You can access this to view and manage important privacy and security settings, including Shared Users and Authorized Client Devices.

For more information on your Ring Outdoor Cam, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.