Customer Ratings & Reviews

Hi GueroTomas.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi AAAA.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the Best,
Matthew from Ring.

Hi Redboy.

Thank you for taking the time to share your experience with us.

At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like you are enjoying the benefits of having a Ring Stick Up Cam installed. The Ring Stick Up Cam Battery is a security camera that can be used both indoors and outdoors to bolster the security around your home. It features 1080p full HD resolution, night vision, two-way audio, HD video recording, and a wide viewing angle with multiple power options. Visit our support center for more information.

In an effort to provide our neighbors with the most recent news and instructional material, Ring Community was established in March 2019. It's our first peer-to-peer community forum where users can support one another and discuss Ring-related issues and experiences. If you require any additional information regarding your concerns, please contact us.

All the best,
Nicole from Ring.

Hi there. I'm happy to hear it was easy to set up your Stick Up Cam, and that it's been working well for you. If you have any questions about your new Stick Up Cam, you can probably find the answer in our Help Center https://support.ring.com/hc/en-us/sections/360006458791-Stick-Up-Cam-Battery-Solar-3rd-Generation-. You can also check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.