Customer Ratings & Reviews

Hello Osmar,

We understand how important it is to have a stable connection to your Ring devices. The Ring Stick Up Camera is designed to remain connected to your home wifi for peace of mind. Rest assured, we hear your concern and are here to help.

Most disconnect issues are caused by distance from the router or nearby interference. For example, if your router is on an upper or lower level of a multi-floored home, please consider moving it somewhere central to the house.

If you have your camera mounted on brick, metal, stucco or other heavy-duty materials, you may need to relocate it for better performance.

Can you please reach us when you get a free moment? We'd love the opportunity to help turn your experience around.

Regards,
Marlom at Ring.

Hi JanS.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Stickup Cam capture all the correct motion events. The Ring Stickup Cam was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the motion detection issue you mentioned in your review. We are confident that we can find the correct settings for your environment!

It sounds like the device is not performing as expected in regards to motion detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Stickup Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello Redbush237,

We appreciate that you have taken the time to share your Ring Stick Up Camera experience with us directly. Rest assured, the device is intended to provide you with timely motion notifications for visitors, and we're here to provide you with steps to resolve the delay you describe in your review.

The Motion Frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you. Here is a helpful support article that elaborates on which setting might be best for your device's environment: https://ring.com/support/articles/9m71f/Optimizing-Motion-Alerts-with-Motion-Frequency.

With the optional Ring Protect Plans, you have the ability to review, save, and share your video recordings for as little as $4.99 a month. Your Ring videos are stored in the cloud for up to 180 days (in the US). Without a plan, you will still receive real time motion and ring alerts, as well as have access to the Ring live view feature.

Should you have any additional concerns after reviewing this information, you can visit https://community.ring.com/ to get advice and tricks from other Ring users. Through this peer-to-peer platform, our neighbors can help one another resolve their difficulties by exchanging opinions and first-hand experiences.

Thank you,
Alexis with Ring

Hello Bubblethumb,

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. The Ring Stick Up Cam is designed to bring you peace of mind with reliable performance.

Physically installing up your Stick Up Cam Battery/Solar is a simple process. This article can provide tips on installing the device: https://support.ring.com/hc/en-us/articles/360032833651-Physically-Installing-Your-Stick-Up-Cam-Battery-Solar.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hello Keepsake25,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring