Customer Ratings & Reviews

Hello Nando,

It is imperative to have peace of mind when it comes to your home security and the battery life in your Ring camera plays a big role in that. The Ring Stick Up Cam Battery is designed to be a DIY home security solution that can be trusted to provide you with lasting service. While Ring batteries can go months between recharges with normal use, this is dependent on a number of factors in your home's environment.

Battery life is heavily dependent on frequency of use, therefore, please consider the following. If you have located your device in a high traffic area, please ensure the motion settings accurately reflect your needs. For example, you could reduce the size of the motion zone to pick unnecessary movement and thus save battery life. If your needs require maximum performance, consider using a Ring Solar or Super Solar Panel. These can help trickle charge the battery and extend the time between manual recharges.

Additionally, This versatile device can be mounted on a flat surface for flexibility or to a wall for a more permanent solution. We understand that all households are unique, and mounting from a ceiling may be more convenient at times. For this, we've made the previous generations' mount compatible with this 3rd generation camera. It is available for purchase as an optional accessory through our web store. By using it, you can mount the camera from a ceiling without affecting video orientation or motion detection.

Please reach out to us today at https://community.ring.com/, for additional tips and support! We look forward to helping optimize your battery life.

Thank you,
Alexis with Ring

Hello DistancedOut,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review, it seems that you are not fully satisfied with your Ring Indoor Camera. The Ring Indoor Camera uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the Ring Indoor Camera motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Ring Indoor Camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera device and its performance.
Thank you,
Jamila with Ring

Hello MsVeronika,

Ring knows the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

It sounds like the Motion Frequency feature may not have been set up properly for your environment within the Ring App. Ring's Motion Frequency algorithm is an internal program that runs inside of your Ring device. It analyzes the traffic patterns of detected motions, looking for repetitive patterns. When it detects such a pattern, it essentially "sleeps" your device for a certain period of time, cutting down the number of motion alerts you'll get from the same set of stimuli. The more time a repetitive pattern of motion continues, the longer the time between issuing motion alerts. This help article can go into more detail: https://support.ring.com/hc/en-us/articles/115003477106.

Your Ring Stick Up Cam “sees” the world through a network of three linked passive infrared (PIR) sensors. These are heat sensors that detect motion by monitoring heat within the detection area. When a person or object that is warmer enters the detection area, the heat measurements change. The motion sensors register this change as movement and send out an alert. The sensitivity of the sensors can be adjusted to accommodate the motion detection you would like from your device.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hello Rich,

We completely understand the relevance of having your home security up and running at optimal use. No need to worry, you have us here today and we'll make sure we get you up and running in no time.

The more events captured by your Ring Stick Up Cam, the more your battery is used to power the live HD Video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In addition, the battery is also drained each time you use the Live View to look or speak through your camera. To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, adjust the motion frequency to best fit your needs, or adjust the direction of your Ring device.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hi Daisy.

Thank you for sharing your experience with us.

We understand the importance of having a long battery life for your Ring Stick Up Cam so that you can have a longer time between charge cycles. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like the battery on your device is draining much faster than expected. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured.

The Ring Stick Up Cam (3rd Gen) has dual-power modes. It sounds like your device is running on battery power, but it may be set to wired power mode. This will cause the battery to drain much more quickly. Follow these steps to adjust which mode your device is in:

Open the Ring app on your mobile device.
Tap the menu (≡) on the left side of your dashboard in the Ring app.
Tap Settings.
Tap General Settings.
Tap Power Mode.
Tap Switch to Battery/Wired Mode.
Confirm that you wish to switch power modes.

Please note that switching power modes will erase your motion settings. You will need to set them again in the motion settings controls.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.