Customer Ratings & Reviews

Hi Dawna.

Thank you for sharing your experience with us.

We understand the importance of having all relevant information prior to purchasing so that you can ensure you have the best product to meet your needs. The features and technology provided by the Ring Stick Up Camera Battery are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the concern you mentioned in your review.

It sounds like you are looking for a battery-powered Ring security camera. The Stick Up Cam Battery is powered by the Quick Release Battery Pack. If you want to hardwire the device, you can purchase an indoor/outdoor power adapter (sold separately) to connect the Stick Up Cam Battery to standard outlets for nonstop power. To learn more about the different power options available for the Stick Up Camera, visit our support center.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Mario,

Thank you for taking time out of your day to share your Ring experience with us! We fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The following article answers common questions about Motion Detection as it is used in Ring Powered Devices: https://support.ring.com/hc/en-us/articles/360022461232-Motion-Detection-in-Powered-Ring-Devices.

If any additional information is needed regarding your Ring motion detection question, please reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

All the best,
Jess from Ring

Hello bhomes,

At Ring, we strive for excellent service and support for every one of our customers. Ring is very proud of our team members and can assure you that your happiness and overall satisfaction with Ring is our top priority. We appreciate your feedback with regard to the experience that you have had with our support team. Rest assured, we are still here to help you resolve your floodlight camera’s night vision concerns and ensure you have a security device you can rely on. Certain models of Ring devices have a night vision feature that allows you to see through the camera in low light conditions. By using infrared light, the camera can create a black and white image that is then beamed to the Live View in your app. By turning the color night vision feature on, the camera will use whatever ambient light is available to try and create a "false color" image in your Live View. This lets you get a better sense of what’s happening in the image by creating a false sense of color depth. Here is a helpful article that walks you through how to enable this feature: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision. At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/if you have any additional questions or feedback regarding your Ring Floodlight product. We look forward to hearing from you!

Thank you, Jamila with Ring.

Hi Ashley.

Thank you for taking the time to share your experience with us.

We understand how important it is for your device to pick up the correct motion. Being able to rely on the alerts to know when there are people at your home is an essential feature of the Ring Stick Up Cam. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like you have some concerns with your device picking up motion. To get proper motion detection, cameras should not be placed facing a window or in front of a glass door. The motion detection range on Ring devices is up to around 30 feet with the Motion Sensitivity slider at the maximum level. If you turn motion sensitivity down, this range will be lower. To make sure you don’t miss important motion detection features and updates, make sure you have the latest version of the Ring app downloaded on your iOS or Android device.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Best Buy customer,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

Sincerely,
Ivan from Ring

Hello Calany01,

Thank you for taking the time to share your Ring Stickup Camera experience with us. We are happy to read that the camera is providing you with peace of mind when monitoring your at home. Being alerted to unwelcome visitors in these areas is essential in a home security device. Thank you for supporting our mission of making neighbors safer!

We also appreciate your feedback regarding the option to turn off the blue light on the front of the camera. Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi DDBB. I understand the importance of being able to see what's going on through your Stick Up Cam and I'd be happy to help. If you're experiencing any delays with the recording on your Stick Up Cam, it could be due to the wifi signal. I'd recommend checking the RSSI on the Device Health page to start with. You can learn more about what the RSSI means and how to improve the wifi signal to your Stick Up Cam here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength. If you have additional questions, try searching the Ring Community at https://community.ring.com/ to find solutions from other neighbors. All the best, Ashley from Ring.

Hello Bimer,

Having peace of mind that your Ring Stick Up Cam has a solid wifi connection is vital when it comes to your home security. This ensures you are able to access video anytime day or night. The Ring Stick Up Cam is designed to connect you to video consistently and reliably. When attempting to connect to live video, if you get a blurry screen along with a message that the Ring App is having trouble connecting to the Ring device, this can be attributed to the wifi connection. Certain materials can reduce the range of wifi signals or even block them. Here are some examples of things that can interfere with your Ring cam’s signal strength:
-Heavy-duty walls and floors made of materials like concrete, brick, or metal.
-Household objects such as fish tanks, bookcases and mirrors.
-Windows made of Low-E glass also cause interference.

Additionally, competing wifi networks and other electronic devices can weaken the wifi quality. We suggest checking the Device Health section of your Ring app to ensure the device’s RSSI is within an acceptable range. Ring devices generally work best within the range of 0 to -60 RSSI. If you notice the RSSI is outside this range you can try bringing the camera inside next to your router and test the performance for improvements.

Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support!

Thank you,
Alexis with Ring

Hello Linderella,

Thank you for leaving a review. We appreciate you placing value in owning a Ring Stick Up Camera. 

We believe that stronger communities are the key to safer neighborhoods. That’s why we’re driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Thank you for taking the time to share your experience with us. We appreciate it! If you didn’t already know, you are also able to share your experience on our Community forum, here: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi Qmansw, it's great to hear you're enjoying the features Indoor Cam has to offer. I'm happy to clarify that the Ring Protect Basic plan only covers one Ring Doorbell or Security Camera. If you add a second Doorbell or Camera to your home, you would need to purchase a second Basic plan to unlock video recording on that device. The Ring Protect Plus and Pro plans cover all Doorbells and Cameras at the same location. You can learn more about each Ring Protect plan here https://ring.com/protect-plans. All the best, Ashley from Ring.

Hi Neysa.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not operating as intended. Stick Up Cam Battery is a versatile security camera that can be used both indoors and outdoors. Ring Stick Up Cam Battery features 1080p full HD resolution, Color Night Vision, Two-Way Talk, HD video recording, a wide angle view, and Customizable Motion Zones. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

As cold weather sets in, lithium-ion batteries like those used in the Ring Stick Up Cam may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app you can:

Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:

Tap menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your Battery Level percentage and Feature Power Usage .
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length.

If any additional information is needed regarding the battery life of your device, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

All the best,
Melissa from Ring.

Hello Lilly,

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. The Ring Stick Up Cam Battery is designed to bring you peace of mind with reliable performance. By using one, you should be able to see, hear, and speak to your visitors. Rest assured, our team is here to help diagnose and resolve this together.

The free Rapid Ring app, developed by Ring, is a companion to the original Ring app that allows for a faster response to notifications or to enable a Live View faster. You can use the Ring app and Rapid Ring app in conjunction with one another and don't have to worry about interference with your devices. You can download the free Rapid Ring app at the App store (iOS - Apple) or Google Play Store (Android) and use the same email address and password that you use for your regular Ring app. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Here is a helpful article for your reference: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Please reach out to us today at https://community.ring.com/ for additional tips and support.

Thanks,
Alexis with Ring

Hi Btown11. Being notified of visitors at your home is a key feature of your Stick Up Cam. You may need to try adjusting the motion zones and motion settings you have in place, as everyone's home environment is different. For information on how to edit your motion zones, review this Help Center article: https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. It can take some trial and error to find the combination of settings that works best for you and your preferences. If you have any additional questions about your Stick Up Cam, check out the Ring Community at https://community.ring.com/ to find solutions from other neighbors. Best wishes, Ashley from Ring.

Hi MSma.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup and installation process so that you can begin using your Ring Stick Up Cam right away. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with a concrete resolution.

It sounds like you have some concerns regarding the installation parts that came with your device. The Ring Stick Up Cam comes with the Ring Stick Up Cam Battery Unit, a Quick Release Battery Pack, stand and wall mount accessories, installation tools and hardware, a micro-USB cable for charging, a user manual & quick-start guide, and a security sticker. There are spare parts kits available for purchase if any additional accessories are needed. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Spark.

Thank you for taking a moment to leave your review on the Ring Stick Up Cam. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you, if needed.

We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We are saddened to read that the Geek Squad did not install your device to your standards. We hope you were able to find an alternate installer, who successfully installed your device. Having the peace of mind, in your home security, you purchased Ring for is critical!

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Thank you,
Melissa from Ring.

Hello Freddy,
We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.
Based on your review, it seems that you are not fully satisfied with your Ring Stickup Camera. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.
Thank you,
Jamila with Ring

Hi Tosh0023. Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Stick Up Cam capture all the correct motion events. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

It sounds like the device is not performing as expected. Thank you for your diligence and commitment in working with our community support towards resolving this matter. This camera uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distance. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

We agree that your Ring Stick Up Cam should notify you when someone is at your home consistently and reliably. We invite you to reach out to our Community if any additional information is needed regarding your Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Our top priority is ensuring the motion detection is meeting your needs.

Thank you,
Melissa from Ring.

Hello DebY,

It is important that the motion detection feature on your Ring Stick Up Cam meet your needs and expectations. We understand you've selected Ring to keep you updated on activity around your home, and receiving notifications when activity is detected is essential. Thank you for your diligence and commitment in working towards resolving this matter. Please know that we are here to assist and are confident that we can find a solution.

This camera uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distance. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the Motion Frequency to 'Frequently'.

We agree that your Ring Stick Up Cam should notify you when someone is at your home consistently and reliably. Please reach out to us at https://community.ring.com/ for additional tips and support. Our top priority is ensuring the motion detection is meeting your needs.

Thank you,
Alexis with Ring