Customer Ratings & Reviews

Hello Cholo,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

Based on your review, it seems that you are having trouble with your Ring Stickup Camera picking up the correct motion. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.

Thank you,
Jamila with Ring

Hi Maria,

We understand how vital it is to receive timely and accurate motion detection from your Ring Stick Up Security Camera. Ring devices were designed to alert you consistently and reliably of motion at your home. Having accurate motion detection is essential in providing the peace of mind that Ring strives for.

Adjustable motion zones allow you to select an area that you want your Ring Camera to cover and greatly increase the effectiveness of your Ring. The following article will provide some further detail regarding the adjustable motion zones:

https://support.ring.com/hc/en-us/articles/360018349711-Utilizing-Motion-Zones-with-your-Stick-Up-Cam-Battery

We would love to connect you with our executive product specialist to help get this resolved as soon as possible. Please reach out to us, so we can improve your overall Ring experience and ensure the motion detection is meeting your needs.

Thank you,
Nicole from Ring

Hello Disappointed,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi Brook. It can definitely be a challenge figuring out what home security devices you want in your home. If you're interested in using your Stick Up Cam, you can learn more about it and what features are available here: https://support.ring.com/hc/en-us/articles/115004442203-Stick-Up-Cam-Information. That may help you figure out a good use for the Stick Up Cam based on your needs. For any other questions you might have, check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.

Hello Miam,

Thank you for taking the time to share your Ring Stick Up Camera feedback with us directly, we appreciate it! While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment, such as the local weather and the number of activities captured. Rest assured, we are here to provide you with assistance to get the most out of your Ring device's battery life.

If your Ring security camera battery is draining too fast, it might be caused by a poor wifi connection. Your doorbell or camera may be frequently disconnecting and reconnecting to your wifi network. Each time a disconnection or reconnection happens, your Ring device uses power, which then contributes to the battery draining too fast. Here is a helpful article that has some tips and tricks to improve your battery life: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-a-Ring-Doorbell-or-Security-Camera-Battery-Draining-Too-Fast.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Stick Up Camera. We look forward to hearing from you!

Thank you,
Alexis with Ring

Hello Kent,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you are noticing that the battery in your Ring Stickup Camera is dying we recommend adjusting your motion settings as frequent motion alerts can drain your battery faster.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner.

The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that
were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,Jamila with Ring

Hello greengirl,

We understand how vital it is to be able to depend on your Ring Stick Up Cam for your peace of mind and home security. It is important to get the most life from your Ring battery, so that it can provide you with around-the-clock coverage. Rest assured, we hear your concerns and are here to help.

The more events captured by your Ring device (including live views), the more your battery is used. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, you can adjust your Motion Settings to a lower sensitivity, disable certain zones, change Motion Frequency to Standard or Light, or adjust the direction of your Ring device, so it doesn't detect as much motion.

You can learn more about device positioning in this article below:

https://support.ring.com/hc/en-us/articles/211898103-Proper-Positioning-for-Your-Stick-Up-Cam

We invite you to start a conversation about this on our Community Forum. Here, you can find tips, tricks and support from other Ring users. Please visit us at https://community.ring.com/

Regards,
Marlom at Ring

Hello JP1989,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you are noticing that the battery in your Ring Stickup Camera is dying we recommend adjusting your motion settings as frequent motion alerts can drain your battery faster.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner.

The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that
were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,Jamila with Ring

Hello Megatron24, Thank you for sharing your user experience with us. Here at Ring, we fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern. After reading your review, it seems that your Ring Stickup Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below: Unplug your router or modem from its power supply (don’t just turn it off). If your router and modem are separate, unplug both of them. Wait at least 30 seconds, then plug them back in. Wait for your internet to be restored. Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly. Also, if your Ring Stickup Camera is not picking up the correct motion, we recommend adjusting your motion settings. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam. Please pay close attention to the Motion Frequency setting and consider adjusting this to frequent within the Ring App. Frequent gives you the most motion alerts and ensures you don’t miss any activity. If you still have concerns regarding your Ring Stickup Camera motion detection, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. Thank you, Jamila with Ring

Hello Tami, Thank you for leaving a review. Our top priority
at Ring is
to ensure that our customers have the best
possible experience with our
products and services. We truly value our
consumer's feedback, simply because
it helps us improve not only the product from a
consumer standpoint but also
our standards of service.If you are noticing that the battery in your Ring Stickup
Camera
is dying we recommend adjusting your motion
settings as frequent motion alerts
can drain your battery faster. While batteries
in Ring
devices can go months between recharges with
normal use, this is dependent
on a number of factors in your home’s environment
such as the local weather and
the number of activities captured. This
article will detail some of the
factors that may cause your battery to require
more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver
the most current news and
educational information to our neighbors. This online
forum is divided into four
categories: Product Boards, Ring Updates, Tips +
Tricks, and a Moderators’
Corner. The Product Boards are where you can begin
new topics with your questions
or feedback; there is also a search option which
helps you find topics that
were already posted by other neighbors. We invite
you to visit our site at https://community.ring.com/ today.
have any further feedback regarding your overall
experience
.Thank you,Jamila with Ring

Hi SeanC.

Thank you for sharing your feedback with us!

It sounds like you are looking for a device that has the motion warning feature available. Motion Warning is a Ring device feature that notifies visitors they're being recorded. When it's triggered, this message plays through your device's speaker: "Hi, you are currently being recorded."

If installed in wired mode and powered by an AC adapter, the Stick Up Camera (3rd Gen) supports Motion Warning.In general, the feature isn't available on battery-powered devices, even if the devices are connected to external power. If your device is not eligible for motion warning, the toggle button will be gray and unusable. We suggest visiting our support center for additional information on this feature.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Rick,

Thank you for taking a moment to leave your review of the Ring Stick Up Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hi Charlie.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Outdoor Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. Having longevity in a battery-powered security device, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like you are experiencing issues with the device in regards to motion detection and battery life. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment, such as the local weather and the number of activities captured. The more events captured by your Ring device, the more your battery is used to power the live HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. In addition, the battery is also drained each time you use the live view to look at or speak through your camera. As most of our Ring cameras and doorbells are powered by lithium-ion batteries, it's important to note that at temperatures below 40 °F, the battery is less effective at holding a charge and may require more frequent recharges. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:
Tap the menu (≡) on the top left of the dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length."

It is important to ensure that you have the proper motion settings in place for your environment. Here are a few tips to optimize the motion settings on your security camera:

1. Adjust Motion Sensitivity: Ring devices can detect motion up to 30 feet with the Motion Sensitivity slider at the maximum level. If you turn Motion Sensitivity down, this range will be lower, decreasing false motion. If your device is missing motion, increase the Motion Sensitivity using the slider.
2. Change the position of your Ring device: Adjust the position of your camera to improve the accuracy of motion detection.
3. Turn on Smart Alerts: You can enable Smart Alerts on your doorbell or camera to improve motion accuracy in detecting people and other objects, including packages. To turn on Smart Alerts, tap the Motion Settings tile on the device’s page in the Ring app. A Ring Home Plan is required to use Smart Alerts.

If any additional information is needed regarding your Ring Outdoor Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Amilia from Ring.

Hi Ashley.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Stick Up Cam online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you are experiencing connection issues with your device. The Ring Stick Up Cam is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High-speed internet is recommended. If your Ring device is far from your wifi router, it may be experiencing connection issues.

Here are a few of the top reasons for poor connectivity:
Your Ring device may be too far from your WiFi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic).

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap “Devices.”
Select the ring device you would like to test.
Tap on the “Device Health” tile.
Scroll to “Signal Strength” under the “Network” section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Most internet service providers range from 100–400 mbps (megabytes per second) for download speed and 10–100 mbps for uploading. If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello Joyxo,


Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hi Tammykay29. I understand how it feels when a device may not meet your expectations, and I'd be happy to point you in the right direction. If you're experiencing poor video quality with your Stick Up Cam, try out the troubleshooting steps listed in our Help Center article here: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting. If the suggestions in that article don't help resolve your concern, you can also check out the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum specifically for neighbors to interact with each other and share tips and tricks for their Ring devices. Best wishes, Ashley from Ring.

Hi Warrior75.

Thank you for taking the time to share your experience with us.

We understand how important it is to have clear audio and a prolonged battery life from your Ring Stick Up Cam. These features and the technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide additional information to ensure you are getting the most from your Ring device.

It sounds like you have some concerns with the audio quality and the battery life of your device. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. A poor wifi connection can also impact your battery life as well as the audio quality you experience. Even if your internet speeds are good, you may still have an issue with the strength of the signal between your router and the Ring device. Signal strength is just as important as speed when it comes to transmitting audio and video from your Ring device to your Ring app. Follow these steps to check the strength of your wifi signal:

Open your Ring app.
Tap on the three lines on the top left of the screen.
Select Devices.
Tap on the Ring device you would like to test.
Tap on the Device Health tile.
On the Device Health screen, look at your Signal Strength under the Network section.
If your signal is poor or very poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TVs, games consoles, etc.) or materials in your home such as stucco, brick, metal, large mirrors, or glass doors.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.