Customer Ratings & Reviews

Hi JamesG. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Stick Up Cam is not performing as expected. Ring Stick Up Cam has a versatile wire-free design that's designed to be placed on a flat surface or mounted to a wall.

We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Stick Up Cam functioning as intended. We recommend checking the following things:

Ensure your camera’s battery is 100% charged prior to installing it.
Charge the battery for five to 10 minutes, then reinsert it. (You may need to try a different power outlet or micro-USB charging cable if there are no charging lights lighting up on the battery).
If the camera is still not powering on, hold the setup button for 20 seconds.
Follow the steps in the Ring app to reconnect the camera to your network. To reconnect a Ring Stick Up Cam to your wifi network: Open the Ring app. Tap the menu (≡). Tap Devices and select the camera you'd like to reconnect to wifi. Tap the Device Health tile. Under Network, tap Change Network and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi Gloria. Thank you for taking the time to share your experience with us. We understand the importance of receiving the correct device in your order. The features and technology provided by Ring Security Cameras are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you did not receive the correct Ring device in your order. In this particular case, we suggest that you reach out to Best Buy's customer service at: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi jkenn. Having your Stick Up Cam online and working reliably is necessary for your peace of mind, so I'm happy to offer some helpful resources. A strong and stable wifi connection is the foundation for your Ring devices, as an unstable connection can impact the performance of your device. You can learn how to improve the wifi connection to your Stick Up Cam in our Help Center article here: https://support.ring.com/hc/en-gb/articles/360020044511-How-to-improve-your-wifi-connection-and-speed. As for the battery, the amount of time between charges is dependent on different factors in your environment as well as how much activity your device experiences. We have more information on this here: https://support.ring.com/hc/en-gb/articles/208190773-The-battery-in-my-Ring-device-seems-to-drain-too-fast. For any further questions or concerns, feel free to browse the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum that allows you to ask questions and interact with other neighbors who may have some helpful tips and tricks to share. All the best, Ashley from Ring.

Hi LNRU.

Thank you for taking the time to share your experience with us.

We understand how important it is for your device to have clear video and for you to receive timely notifications. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to ensure your device is working as intended.

It sounds like you have some concerns with the features of your Ring Stick Up Cam. The Ring Stick Up Cam offers 1080p HD video. If you are experiencing poor video quality or delayed connectivity, this may be due to a poor wifi connection. Signal strength is just as important as speed when it comes to transmitting a video image from your Ring device to your Ring app. To check the strength of your wifi signal, do the following:

Open your Ring app.
Tap on the three lines on the top left of the screen.
Select Devices.
Tap on the Ring device you would like to test.
Tap on the Device Health tile.
On the Device Health screen, look at your signal strength under the Network section.
If your signal is poor or very poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TV's, game systems, etc.) or materials in your home such as stucco, brick, metal, large mirrors, or glass doors.

Visit our support center for additional tips and tricks to improve your device's performance.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Sdman92101. I understand how this can be confusing. Ring devices are region specific and not designed to be used outside of the region they were purchased in. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi CallieB.

Thank you for taking the time to share your feedback with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device was not what you expected. Your Stick Up Cam can keep your home protected from indoors or outside, whether it’s sitting on its stand or mounted to the ceiling using a Stick Up Cam Mount (sold separately). We have included a list here of the items found in the box with your device:
Stick Up Cam
Quick Release Battery Pack (1)
Micro USB charging cable
Wall & table mount/bracket (Ceiling mount sold separately as accessory)
Screws
Anchors
Security Sticker
User Manual
Legal Insert

We invite you to reach out to our Community if any additional information is needed regarding your Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Couldbebetter,

It is imperative to have peace of mind when it comes to your home security, and the battery life in your Ring camera plays a big role in that. The Ring Stick Up Cam Battery is designed to be a DIY home security solution that can be trusted to provide you with lasting service. While Ring batteries can go months between recharges with normal use, this is dependent on a number of factors in your home's environment.

Battery life is heavily dependent on frequency of use, therefore, please consider the following. If you have located your device in a high traffic area, please ensure the motion settings accurately reflect your needs. For example, you could reduce the size of the motion zone to pick unnecessary movement and thus save battery life. If your needs require maximum performance, consider using a Ring Solar or Super Solar Panel. These can help trickle charge the battery and extend the time between manual recharges.

Additionally, the battery life may be affected by poor signal strength. If you've noticed wifi issues, such as poor video quality or trouble connecting to live video, a wifi extender such as the Ring Chime Pro may improve the signal getting to your camera. A cost-effective alternative would be to relocate your router (or camera) in an area that has less interference, even a couple feet can make a big difference.

Please reach out to us today at https://community.ring.com/, for additional tips and support! We look forward to helping optimize your battery life.

Thank you,
Alexis with Ring

Hello Tooslow,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

Based on your review, it seems that your Ring Stickup Camera is not picking up the correct motion. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.

Thank you,
Jamila with Ring.

Hi CliffordW. Thank you for taking the time to share your experience with us. We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are.

We are saddened to hear that your Ring Stick Up Cam purchase did not arrive from the retailer when it was intended to. It is vital that your device arrive in optimal condition within the shipping time frame expected. This ensures you are provided with the peace of mind, in your home security, that you purchased it for.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-327-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this delivery and installation concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum today. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a device you can rely on. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello Dianejackson,

 

Thank you for sharing your Ring Stickup Camera experience with us. We are so happy to hear that the Ring Stickup Camera can provide a level of security for your backyard. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

 

 

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

 

Thank you,

Jamila with Ring

Hi GreatGPS.

Thank you for taking the time to share your experience with us.

At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like you have some concerns with the night vision on the Ring Stick Up Cam. Color Night Vision adds color to video in low light for improved clarity and motion detection. With the feature turned off, your Ring device will show video captured at night in black and white. Follow these steps to enable this feature on your device:

Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the device you want to adjust.
Tap Device Settings.
Tap Video Settings.
Toggle Color Night Vision on or off.

It sounds like you've returned your device, but if you still have the Ring device in your possession, we invite you to reach out to us. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Coleman. Being able to rely on your Stick Up Cam is important to your peace of mind. If your Stick Up Cam has fallen offline after you performed the initial setup, you may need to move it closer to your wifi router to improve the wifi signal. You can find steps on how to reconnect your Stick Up Cam to wifi in this Help Center article: https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network. If that information doesn't help, try searching the Ring Community at https://community.ring.com/ to find suggestions from other neighbors. Best wishes, Ashley from Ring.

Hi JudithB.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Outdoor Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Amilia from Ring.