Customer Ratings & Reviews

Hi rokutv. Capturing what's going on around your home is an essential feature of your Stick Up Cam, and I'm happy to help. If you find that your Stick Up Cam isn't detecting motion, you may need to adjust the Motion Settings until you find what works best for your setup. This includes adjusting the Motion Sensitivity and the Motion Zones to suit the area you want your Stick Up Cam to monitor. You can find more information on how motion detection works in Ring devices in our Help Center article here: https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices. You're also welcome to search the Ring Community at https://community.ring.com/ for more tips and tricks on optimizing the motion detection for your Stick Up Cam. The Ring Community is our peer-to-peer forum where you can interact with other neighbors and share your own questions or experiences. All the best, Ashley from Ring.

Hi AnalizaB. Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. You should be able to enjoy the peace of mind that the Ring Stick up Cam is designed to add to your home security. Please know we are here to help find a solution. It sounds like you are experiencing an issue with the device with regard to power. If you have charged the battery completely and the device is still not powering on, hold the setup button for 20 seconds. Additionally, battery life for Ring devices might be impacted by cold weather. Knowing at what temperature, batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to: At 36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently. At 32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery. At -5°F (-20.5°C): The battery may stop working completely until temperatures warm up. When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges. Make sure your battery is charged to 100%: When charging your battery, make sure it reaches 100% before you remount the device. While the battery still won't be as effective as when the temperatures are warmer, making sure that the battery is at 100% will allow your device to work as long as possible.
Monitor your charge and the temperature: As long as the temperature hovers around the points listed above, you may have issues with battery charge. Therefore, it's important to constantly monitor your battery life when it gets cold to make sure your device is always working. If the battery is too hot or too cold, on-board software will keep it from charging in order to avoid damaging the battery. Bring the battery inside your home and allow it to change to room temperature before trying to recharge the battery. If you have performed all the troubleshooting, and you are still experiencing an issue, please reach out to Ring Customer Support by clicking this link: https://ring.com/support/contact-us. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today. Thank you, Jess from Ring.

Hi TinaB.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We are eager to provide you with a solution for your battery life concern.

It sounds like the device is not performing as intended. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. Be sure to fully charge the battery before inserting it into the camera. Plug it into a power source using the provided USB cable. Once the battery’s fully charged, only one light on top will glow green. Slide the battery back into the camera until it clicks into place. Twist the battery compartment cover clockwise to lock it and tighten the security screw.

The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hi YvonneA.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Stick Up Cam right away. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer! What you describe is not the experience we want you to have.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out if any additional information is needed regarding your concern.

All the best,
Nicole from Ring.

Hi ZoridaR.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Stick-Up Cam to function consistently and reliably. The features and technology provided by the Ring Stick-Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you to ensure your device is functioning as intended.

It sounds like you are having trouble with your device's battery. If your Ring Stick Up Cam isn’t working after you insert the battery, there are several possibilities. We recommend you check the following things:

Ensure your camera’s battery is 100% charged prior to installing it.
Charge the battery for five to 10 minutes, then reinsert it. (You may need to try a different power outlet or micro-USB charging cable if there are no charging lights lighting up on the battery.)
If the camera is still not powering on, hold the setup button for 20 seconds.

If the issue persists, please contact Ring customer support.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi LisaL. Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Stick Up Cam capture all the correct motion events. Consistent and dependable motion alerts are an essential feature for the Stick Up Cam to function properly. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

It sounds like the device is not operating as expected in regards to motion detection. Ring Stick Up Cam was designed to capture motions based on your specifications to help keep your home secure. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Sincerely,
Melissa from Ring.

Hi YvonneA.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless installation process, as this allows you to start using your Ring Stick Up Cam right away. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer! What you describe is not the experience we want you to have.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out if any additional information is needed regarding your concern.

All the best,
Nicole from Ring.

Hi Rray,

Thank you for taking the time to share your Ring Stick Up Cam experience with us. This is our next-generation security camera that can be used both indoors and outdoors to bolster the security around your home. The Ring Stick Up Cam Battery features 1080p full HD resolution, night vision, two-way audio, HD video recording, and a wide viewing angle with multiple power options.

We agree that getting the most life from your Ring battery is essential, so that it can provide you with round the clock coverage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment such as the local weather and the number of activities captured. The more events captured by your Ring camera, the more your battery is used to power the live HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. In addition, the battery is also drained each time you use the live view to look or speak through your camera. As most of our Ring devices are powered by lithium-ion batteries, it's important to note that at temperatures below 40 °F, the battery is less effective at holding a charge and may require more frequent recharges.

We'd like to connect you with our Ring specialist, so they may provide you a solution to help optimize the battery life. Please reach out to us today at amazon.advocates@ring.com.

Sincerely,
Danielle from Ring
amazon.advocates@ring.com

Hello Fenway

Thank you for sharing your experience. I recommend removing the battery from your Camera, charging it, and placing it back into your Camera. Afterward, use this Help Center article for steps to follow when your Solar Panel is not trickle charging your Camera: https://bit.ly/3ZTuVjj. 

Best wishes
Ivan from Ring

Hello Chief,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless pickup at your local Bestbuy! Rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/.We are confident that they will be able to provide you a resolution to the concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello 173irndujenne,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Stickup Camera right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hi jrrican.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Stick Up Cam capture all the correct motion events. The Ring Stick Up Cam was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to person detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi littlebit.

Thank you for taking the time to share your experience with us.

We understand how important it is for your device to work consistently and reliably. The features and technology provided by Ring devices are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like you are having some trouble charging the battery for your Ring Stick Up Cam device. To charge the battery for your Stick Up Cam, follow these steps:

Open the battery compartment by twisting the battery cover counter-clockwise to unlock it, then removing it from your Stick Up Cam.
Remove the battery by pressing the release tab.
Plug your Micro-USB cable into the battery's charging port. Be sure to use a common micro-USB cable, such as the orange one included in your Ring box. Simply plug it into any USB power source. The battery can take around 5–10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet.
Your battery is fully charged when only the solid green light is on.
Slide the fully charged battery back into the Stick Up Cam until it clicks in place.
Place the battery cover back onto your Stick Up Cam.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Shell,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home. After reading your review, it seems that your Ring Stickup Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest-working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below: Unplug your router or modem from its power supply (don’t just turn it off). If your router and modem are separate, unplug both of them. Wait at least 30 seconds, then plug them back in. Wait for your internet to be restored. Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring

Hi Caritas.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like you are concerned with the need for the Ring Home Plan subscription. At Ring, we work hard to be completely transparent in both our products, and the optional services in which we provide. The Ring Home Plan is mentioned on our Ring packaging, on our website, and in the welcome email you received upon setting up your device. Your Ring products provide their standard features (real-time notifications, live view, and two-way talk) without any subscription. Ring Home Plans offer downloading and sharing video capabilities and additional features for those who w assured, we're here to help!ant them.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Amilia from Ring.

Hi Rizzo.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process and a long-lasting battery in your Ring Stick Up Cam. Having longevity in a battery-powered security device, such as the Ring Stick Up Cam, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are eager to provide you with a solution for the battery life concern mentioned in your review.

It sounds like the battery in your device is draining more quickly than expected. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured.

If your device is capturing an excessive number of events per day, you will likely need to recharge your battery sooner. Using Live View often can also drain your battery faster.

To prevent excessive activity notifications, adjust your Motion Settings to a lower sensitivity, disable certain zones, change Motion Frequency to Regularly or Periodically, or adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for more information and tips to ensure you are getting the most out of your device's battery life.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi EleanorM.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Stick Up Cam is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Stick Up Cam functioning as intended. If your device is unresponsive, try pressing and holding the reset button on the top of the device for 20 seconds. Follow the steps in the Ring app to reconnect the camera to your network. To reconnect a Ring Stick Up Cam to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello Disappointed,

We value the experience you have with Ring, and want to ensure the Ring Stick Up Cam is meeting the standards it's intended to provide. It is essential to have peace of mind when it comes to your home security, and the battery life in your Ring camera plays a big role in that. Rest assured, we are here to provide you with information to resolve your battery life concern.

Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors in your home's environment, such as local weather, number of events captured, and frequency of activation. This article will cover some of the factors that could cause your battery to require more frequent recharging: https://support.ring.com/hc/en-us/articles/208190773-The-Battery-In-My-Ring-Device-Seems-to-Drain-Too-Fast.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your battery life concern.

Thank you,
Alexis with Ring