Customer Ratings & Reviews

Hi there, I definitely understand the importance of being able to rely on your Stick Up Cam for peace of mind. We have different articles and troubleshooting tips for the Stick Up Cam in our Help Center https://support.ring.com/hc/en-us/sections/360006458791-Stick-Up-Cam-Battery-Solar-3rd-Generation-. It's important to ensure your Stick Up Cam has a strong connection to your wifi network, and that you have adjusted the settings to your preference. If you have additional questions, you can ask the Ring Community https://community.ring.com/ for help from other neighbors. All the best, Ashley from Ring.

Hello Jack,

Being able to rely on your motion detection is important to us. The Ring app should allow you to connect to your Ring Stick Up Camera in a timely manner. Please know we're still here to discuss this further and help find a solution.

If you haven't already, please review the device health section of the Ring app. Here, you can find and resolve most underlying network issues that may be playing a part in the delays.

A common solution is to reboot your router. Simply unplugging it for 30 seconds should be sufficient. Once rebooted, you're Ring devices will automatically reconnect and function as intended.

If you can, could you please reach out to us once again? We can pair you with a product specialist who can help resolve this once and for all.

Regards,
Marlom at Ring

Hi SaintGeorgeSt.

Thank you for taking the time to share your experience with us. We know how essential it is for the two-way audio to work properly on your Stick Up Cam so you can speak with and hear whoever is at your door. The two-way audio is an invaluable feature of the Ring Stick Up Cam. We can definitely provide you with more information on the concern mentioned in your review.

It sounds like the device is not performing as intended. Please follow these steps to adjust the volume on your Ring Stick Up Cam:
Tap on the menu (☰).
Tap Devices.
Select your Ring Stickup Cam.
Tap on Device Settings.
Tap on General Settings.
Tap on Volume Settings.
Two-Way Talk: Adjust the volume slider for Device Speaker.

Poor network connectivity can affect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hi DisappointedShopper.

We understand the importance of having a solid charge on your Ring Stick Up Cam so that you can have a longer time between charge cycles. Having longevity in a battery-powered security device, such as the Ring Stick Up Cam, is crucial when it comes to monitoring your home. We can definitely assist you with this today to ensure your Ring device is performing optimally and the proper settings are chosen within the Ring app.

It sounds like your battery is draining faster than expected. The batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation.

The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, you can adjust your Motion Settings to a lower sensitivity, disable certain zones, change the motion frequency to regularly or periodically, or adjust the direction of your Ring device so it doesn't detect as much motion.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello RingIndoorUser,

Thank you for taking the time to share your Ring Stick Up Camera experience with us directly. We appreciate it! Having proper video orientation is imperative to properly view your recordings and notifications. Rest assured, we are here to provide you with information to resolve your video concern quickly.

You are correct, there is no option within the Ring app settings to rotate the Stick Up Camera Battery video orientation. There is, however, a Ring accessory that would achieve this for you! It's called the Ring Ceiling Mount. Here is a helpful article that explains the installation process: https://support.ring.com/hc/en-us/articles/360057362691-Installing-your-Stick-up-Cam-Battery-with-the-ceiling-mount.

Ring is constantly innovating on behalf of our customers and their feedback to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions regarding your Ring Stick Up Camera product.

Thank you,
Alexis with Ring

Hi ArleneZ.

Thank you for taking the time to share your experience with us.

We understand how important it is to be able to see who is at your home with the Ring Stick Up Cam. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with information to address the concern you mentioned in your review.

It sounds like you have some concerns with the video quality of your device. The Ring Stick Up Cam features 1080p full HD resolution. If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds. Follow these steps to run a wifi speed test:

Turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Tap Device Health.
Under Tools tap Test Your Wifi.
Tap Start to run a test that will measure your upload and download speeds.
Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal.
Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Craig,

The key to getting the most out of your camera is making sure that the device is in an optimal position to pick up everything you want to see. Ring Stick Up Cam can be mounted anywhere, but works best when approximately five to seven feet off the ground.

It is critical to get the most life from your Ring battery as it can be cumbersome to remove and charge them in some exterior mounting locations. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home's environment such as the local weather and the number of activities captured.

The Ring Solar Panel and Super Solar Panel are designed to provide a trickle charge to the Ring Stick Up Cam and Spotlight Cam. Which product is right for you depends on two important factors:

1. Number of Motion Events per day: If your Ring device is in an area that detects more events every day than average (defined as 10+events per day) than your battery will drain faster and require more power or recharging more often.

2. Your Solar Environment: Warmer climates and areas that get less rain and cloud cover will get more kW of solar energy per day than rainier or cloudier zones. In such areas, having a larger solar panel may be a necessity for powering your Ring device.

We would love the opportunity to connect with you, to ensure your Ring camera is meeting your needs and expectations. Will you kindly reach out to us today?

Sincerely,
Ring Team

Hello Updatetrouble,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you are noticing that the battery in your Ring Stickup Camera is dying we recommend adjusting your motion settings as frequent motion alerts can drain your battery faster.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner.

The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that
were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
.Thank you,Jamila with Ring

Hi Mike, thank you for taking the time to share your feedback. It can sometimes take a bit of trial and error to find which motion settings work best for your home and preference. Try adjusting not only the Motion Zones, but also the motion sensitivity to help decrease false alerts. You can learn more here https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. If you have any other questions about your Stick Up Cam, check out the Ring community at https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.

Hi GordonW.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Stick Up Cam is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Stick Up Cam functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the camera to your network. To reconnect a Ring Stick Up Cam to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello omnis,

Your experience with Ring is our top priority, and it is important to us that when investing in our products they meet your need and expectations. We agree that getting the most life from your Ring notifications is essential, so that it can provide you with round the clock coverage.

You can adjust your motion settings to a higher sensitivity, enable/disable certain zones, or change the motion frequency. Motion Frequency is a user-accessible control that allows you to adjust your motion detection protocols to provide a balance between consistent alerts and preserving battery life. This article will detail exactly what Motion Frequency is, and how you can best utilize it to optimize your Ring device's motion detection capabilities: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

For any additional motion detection questions, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello Manny,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hi PamL.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Stick Up Cam capture all the correct motion events. Being able to rely on the alerts to know when you have visitors is an essential feature of the Ring Stick Up Cam. We want to work with you to make sure we get the motion detection working as intended. We are confident we can resolve this together today.

It sounds like you have some concerns with the motion detection of your device. The Ring Stick Up Cam offers advanced motion detection with customizable motion zones so that you can be alerted to the motion you want to be. The customizable motion zones let you focus on specific areas that you want your Ring device to cover and ignore high-traffic areas you don't want to monitor. By customizing these zones, you can reduce the number of false motion alerts, such as cars driving by or trees moving in the distance.

When setting up your motion zones, you will want to make your Ring device's view as clear as possible. Motion detection can sometimes trigger "false" alerts because of moving trees, lightning, the rising or setting sun, reflections off a shiny object, headlights, shadows, and more. To reduce false alerts, adjust your motion zones, remove shiny objects, cut back tree branches that create moving shadows, or angle your device to avoid the sun.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello there, Best Buy customer

We understand how important it is for a Ring device to connect you to a live view as quickly as possible. If your Stick Up Cam is not doing so, try the following steps:

- Reboot your Camera using the Ring app: https://bit.ly/3YQo5uQ.
- Reboot your router by unplugging it for a few seconds and then plugging it back in.
- Check the signal strength of your camera, also known as RSSI: https://bit.ly/3KuZwjx.

If these steps do not help, visit our Community page, where other neighbors like yourself can ask for help from other members of the community: https://community.ring.com/.

Best wishes,
Ivan from Ring

Hey Norman, it's great to hear that you're enjoying your Stick Up Cam so far. If you have any questions on how to use your Stick Up Cam, or what features are available, you can find answers in our Help Center https://support.ring.com/hc/en-us/sections/360006458791-Stick-Up-Cam-Battery-Solar-3rd-Generation-. Thanks for sharing your feedback. Best wishes, Ashley from Ring.

Hello Badcamera,

We know how important it is to have peace of mind when it comes to your home security. Your Ring Stick Up Cam is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

One of the most important measurements in your Ring security network is the strength of your wifi signal. There are three main factors that can weaken your wifi quality:

- Physical Obstructions: Certain materials can reduce the range of wifi signals (or even block them). Here are some examples of things that can interfere with your Ring device’s signal strength:

Heavy-duty walls and floors made of materials like concrete, brick, or metal.
Household objects such as fish tanks, bookcases and mirrors.
Windows made of Low-E glass also cause interference.

While other materials like wood and glass don't have as much effect, the more walls and floors between your router and your Ring products, the more interference you're likely to see.

- Competing wifi networks: If you live in a densely crowded area such as a big city or apartment building, there can be dozens of Wi-Fi networks around you which can cause interference and lower the quality of your network. If you open the wireless options on your mobile device or computer and see a long list of networks, you may be experiencing this type of interference.

-Other electronics: This is a difficult kind of interference to detect, as it can come from almost anything—even from appliances such as microwave ovens and baby monitors that aren't connected to your wifi network. The biggest source of electronic interference though, are those appliances that use the same Wi-Fi network as your Ring device to perform their basic functions. These include cellular phones, iPads, other smart home devices, TVs, and video game consoles.

We would like to work with you directly to turn around your Ring experience. Please reach out to us directly via our community forum at https://community.ring.com/. We are confident with a few simple setting changes, we can get the Stick Up Cam to function as it is intended.

Thank you,
Antonio from Ring

Hi SherritaC.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring device is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for your Ring device. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JeffK.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring device is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plan. The Ring Protect Plan is a subscription that gives you access to paid features for your Ring device. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Tonyexpress,

Thank you for leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are having trouble keeping your Ring Stickup Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/360020663091-How-to-Connect-the-Ring-Solar-Panel-to-your-Stick-Up-Cam-Battery.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Stickup Camera battery concern.

Thank you, Jamila with Ring.

Hello Corrie,

Thank you for taking the time to share your experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. The Ring Stick Up Cam is designed to work in many environments to provide you with peace of mind and security.

When experiencing video issues, it may be due to distance, nearby interference, network limitations or a combination of these. All these factors play a big part in the overall connectivity and quality of the live video. The link below has some great troubleshooting steps you can try if you are experiencing video issues:
https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring