Customer Ratings & Reviews

Hi there, it's definitely important to be able to rely on your Stick Up Cam to keep an eye on your home. The battery life can be impacted by various factors, including the weather, the number of events recorded, and the wifi signal. I'd suggest reviewing the information about battery drain here https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. Improving the wifi signal may help improve the video quality and the battery life. For any additional questions, check out the Ring Community at https://community.ring.com/ for help from other neighbors. Best, Ashley from Ring.

Hi DieshialashawnG.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Stick Up Cam so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not operating as expected. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

The more events captured by your Ring devices, the more your battery is used. Using Live View can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:

Tap the menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your Battery Level percentage and Feature Power Usage .
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hello sirlewis,
Thank you for leaving a review. Our top priority at Ring is
to ensure that our customers have the best possible experience with our
products and services. We truly value our consumer's feedback, simply because
it helps us improve not only the product from a consumer standpoint, but also
our standards of service.
If you are noticing that the battery in your Ring Stickup Camera
is dying we recommend adjusting your motion settings as frequent motion alerts
can drain your battery faster. While batteries in Ring
devices can go months between recharges with normal use, this is dependent
on a number of factors in your home’s environment, such as the local weather and
the number of activities captured. This article will detail some of the
factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.
Ring Community was launched to help deliver
the most current news and educational information to our neighbors. This online
forum is divided into four categories: Product Boards, Ring Updates, Tips +
Tricks, and a Moderators’ Corner. The Product Boards are where you can begin
new topics with your questions or feedback; there is also a search option which
helps you find topics that were already posted by other neighbors. We invite
you to visit our site at https://community.ring.com/ today.
We look forward to hearing from you, if you
have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring

Hello Jack, Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help. In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed. Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device. Thank you, Jamila with Ring

Hi Awesome. Your Stick Up Cam is key to your peace of mind and I'm happy to offer some troubleshooting help. If you find that the battery seems to be draining more quickly than expected, check out our Help Center article here: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. That article will cover all of the potential causes of why your battery is draining too quickly and what you can do to fix it. If the solutions presented in that article don't help, try searching the Ring Community at https://community.ring.com/ for ideas and tips from other neighbors. All the best, Ashley from Ring.

Hi EdwardS.

Thank you for sharing your experience with us!

We understand that having longevity in a battery-powered security device, such as the Ring Stick Up Camera Battery, is crucial when it comes to monitoring your home, especially if you are gone for an extended period of time. We would love to work with you on finding the best solution for your home environment's needs.

It sounds like the battery in your stick-up camera died much faster than expected. Ring devices' batteries are designed to last months between charges under normal conditions. However, real battery life is dependent on factors in your home's environment, such as local weather, the number of events captured, the frequency of activation, and wifi connectivity.

If your device is capturing an excessive number of events each day, you will likely need to recharge your battery sooner.

To prevent excessive activity notifications, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly" or "periodically," or adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for additional tips on prolonging the battery life of your device: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: product boards, Ring updates, tips and tricks, and a moderator's corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site today at https://community.ring.com/ today.

All the best,
Nicole from Ring.

Hello Nelle, Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your setup experience is seamless. We truly value your feedback, simply because it helps us improve the product from a consumer standpoint. Rest assured, we’re here to provide you with some information regarding device ownership and how Ring is protecting our neighbors by adding these safeguards. If you got a message saying that your Ring device is registered to someone else, this means at some point, another person started the setup process in the Ring app. If you purchased it from a retailer, you should return the device and request a replacement. Here is a helpful article that elaborates on this in more detail: https://support.ring.com/hc/en-au/articles/4403292609044-Device-still-registered-to-its-owner-error-during-setup. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring.

Hello Doorbellcameralight,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Zach,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home. After reading your review, it seems that your Ring Stickup Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest-working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below: Unplug your router or modem from its power supply (don’t just turn it off). If your router and modem are separate, unplug both of them. Wait at least 30 seconds, then plug them back in. Wait for your internet to be restored. Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring

Hi Diana,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Stick Up Cam right away. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not operating as intended. If your Ring Stick Up Cam is not powering on, we recommend checking the following things:

Ensure your camera’s battery is 100% charged prior to installing it.
Charge the battery for five to 10 minutes, then reinsert it. (You may need to try a different power outlet or micro-USB charging cable if there are no charging lights lighting up on the battery).
If the camera is still not powering on, hold the setup button for 20 seconds.
Contact Ring Customer Support if the issue persists.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to reach out to our community if more information is needed regarding your Ring Stick Up Cam.

Thank you,
Melissa from Ring.

Hello Protection,

Thank you for sharing your Ring Stick Up Camera feedback with our team directly. We appreciate it. Your device is intended to quickly connect to the video feed so you may see and speak with visitors. We are here to provide you with steps to resolve this issue for you.

You may have recently received a notification on your mobile device of a Motion Event in your Ring app. But when you opened your Ring app to view the event, you got a blurry screen with a message that the app was having trouble connecting to the Ring device. Receiving this error means that there's an issue with the data transfer between your Ring device and the app. As a result, your Ring app is unable to display the video image from your Ring's camera.

The three most common causes of this problem are the following:
A poor connection between your mobile device and the internet.
Slow internet upload and/or download speeds.
A poor connection between your Ring device and your router.

Here is a helpful support article with steps to resolve your concern: https://support.ring.com/hc/en-us/articles/115001499906-Ring-App-is-Having-Trouble-Connecting-to-a-Ring-Device-and-Showing-Video.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your connection concern.

Thank you,
Alexis with Ring

Hi Lostbuds. Thank you for taking the time to share your experience with us.

We understand the importance of having a solid charge on your Ring device so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like you are concerned about the battery life of your Ring device. There are some troubleshooting steps that you can take to ensure that you have your device set up to operate as intended for your needs.

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app you can:

Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:

Tap menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your Battery Level percentage and Feature Power Usage .
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length.

If any additional information is needed regarding your Ring Quick Release Battery, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hi TianaC.

Thank you for taking the time to share your experience with us.

We understand the importance of having a solid charge on your Ring Stick Up Cam. Having longevity in a battery-powered security device, such as the Ring Stick Up Cam, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like you have some concerns with the battery life of your device. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. If your device is capturing an excessive number of events per day, you will likely need to recharge your battery sooner. Using Live View often can also drain your battery faster.

To prevent excessive activity notifications, adjust your Motion Settings to a lower sensitivity, disable certain zones, change Motion Frequency to Regularly or Periodically, or adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Ameen,

First and foremost, we thank you for your business and the opportunity in serving your home security needs. The Ring Stick Up Cam is designed to connect you to 1080p HD video consistently and reliably. We understand how important the video feature is, as this allows you to see your visitors.

Poor video quality or connectivity can sometimes be caused by a wifi issue. We recommend running a distance test in order to discover what video resolution you are receiving at your router, compared to how it performs when mounted. For the best results, please do the following:

1. Remove your Ring Camera from its mounting and bring it into the same room as your wifi router.
2. Be sure you've turned off your cellular data and connected to the same 2.4GHz wifi network as your Ring device.
3. Open your Ring app on your smart-phone or tablet.
4. Trigger a motion event on your Ring Camera.
5. Examine the resulting video.

There are two possibilities that will occur during the distance test: the device will have crisp and clear video as it is intended to have, or the video will still be of poor quality.

If you find that the video is clear and you are connected fast, then we recommend improving the wifi signal to your Ring camera by connecting it to a wifi extender, such as the Ring Chime Pro. However, if you find that the video is still of poor quality or takes too long to load, then you will want to address issues with your wifi speeds.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's vital that the video features meet your needs and expectations. Please reach out to us today at https://community.ring.com/ for additional tips and support!

Thank you,
Antonio from Ring

Hi JohnT.

Thank you for taking the time to share your feedback with us.

At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring is constantly innovating on behalf of our customers and their feedback to develop products that best meet their home and security needs and provide them with as much choice as possible.

The Ring Stick Up Cam Battery is a security camera that can be used both indoors and outdoors to bolster the security around your home. It features 1080p full HD resolution, night vision, two-way audio, HD video recording, and a wide viewing angle with multiple power options. If you need any assistance with your device, we invite you to reach out to our support team.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi RodneyB.

Thank you for your feedback.

We understand how important it is for you to have all relevant product information prior to purchasing a device. The security features and technology provided by the Ring Stick Up Camera Battery are incredibly valuable to your peace of mind. We'd love the opportunity to work with you to ensure you have all the information needed to get your device up and running.

It sounds like you are in need of additional parts to use the Ring Stick Up Camera Battery. The Ring Stick Up Camera Battery comes with the Ring Stick Up Camera Battery Unit, a Quick Release Battery Pack, stand and wall mount accessories, installation tools and hardware, a micro-USB cable for charging, a user manual and quick-start guide, and a security sticker. This should be everything needed to get your device up and running. If any additional accessories are desired, we recommend visiting our support center to discover accessories that fit your device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi DonnaB.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you have some concerns regarding the internet requirements for the Ring Stick-Up Cam. The Ring Stick-Up Cam is compatible with 2.4GHz wireless 802.11b/g/n networks. We recommend a minimum upload speed of 2 Mbps per device. The Ring Stick Up Cam Battery will only use data when it’s activated by an event or when you access live view via the Ring app. If Ring Stick Up Cam doesn’t detect motion or isn’t activated with the app, it won’t use your data. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi LynnB.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Stick-Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We would love to work with you to address your concerns and ensure your device is performing optimally.

It sounds like you have some concerns regarding the night vision on your device. Night vision is a feature of the Ring Stick Up Cam that allows you to see activity at home during the night. In the Ring app, you have the option to turn color night vision on or off. Color Night Vision adds color to video in low light for improved clarity and motion detection. With the feature turned off, your Ring device will show video captured at night in black and white. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Gizmoe,

Thank you for taking a moment to leave your review of the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello 136tqr,

Your experience with Ring is our top priority, and it is important to us that when investing in our products they meet your need and expectations. We agree that getting the most life from your Ring battery is essential, so that it can provide you with round the clock coverage. The Ring Stick Up Camera runs on a removable, rechargeable, quick-release battery pack (one is included in the box).

While the battery in your Ring doorbell can go months between recharges with normal use, this is dependent on a number of factors in your home's environment, such as the local weather and the number of activities captured. The more events captured by your Ring doorbell, the more your battery is used to power the live HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. In addition, the battery is also drained each time you use the live view to look or speak through your camera.

To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, or change the motion frequency. Motion Frequency is a user-accessible control that allows you to adjust your motion detection protocols to provide a balance between consistent alerts and preserving battery life. This article will detail exactly what Motion Frequency is, and how you can best utilize it to optimize your Ring device's motion detection capabilities: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thanks,
Alexis with Ring