Customer Ratings & Reviews

Hi Nope.

Thank you for sharing your experience with us.

Having longevity in a battery-powered security device, such as the Ring Stick Up Camera, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here today to provide you with education to assist you in finding the best solution for your concern.

It sounds like the battery of your device is not charging properly. Follow these steps to charge the battery on your Ring Stick Up Camera:

Open the battery compartment by twisting the battery cover counterclockwise to unlock it, then remove it from your Stick Up Cam.
Remove the battery by pressing the release tab.
Plug the orange micro USB cable provided into the battery's charging port. During charging both the red and green lights will light up. Your battery is fully charged when the light on the battery turns solid green (this can take up to 6–8 hours).
Slide the fully charged battery back into the Stick Up Cam until it clicks into place.
Replace your Stick Up Cam's battery cover.
The battery charge percentage will not change in the Ring app until the newly charged battery is reinserted into the device.

Visit our support center for additional information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello TKCP,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Mawdeer91,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Stickup Camera. If your device is not working as intended we recommend resetting your device. To reset your Stickup Camera press and hold the setup button for 10-15 seconds and release. Once the white light on the the device stops blinking proceed with the setup process. Please see our help center article for further help:https://support.ring.com/hc/en-us/articles/115001989986-Setting-Up-Your-Ring-Stick-Up-Cam-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello refund,
We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.
Based on your review, it seems that you are not fully satisfied with your Ring Stickup Camera. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.
Thank you,
Jamila with Ring

Hello Azim,

Your experience with Ring is our top priority, and it is important to us that when investing in our products they meet your need and expectations. We understand how essential it is to have a quick and easy way to download multiple videos at once. We have great news, via ring.com, you can now log in and download up to 20 videos at once. Please follow the steps below to get started.

1. Log in to your account on ring.com.
2. Click History
3. Click Manage Events
4. Select the videos you want to save.
5. Click Download

The videos will be saved to your computer as a zip file. Once unzipped, each .mp4 file can be opened and viewed individually. The videos will be time stamped for your convenience. It's important to note, this feature is not yet available on the Ring core app.

We are happy to have you as a part of the Ring community, and thank you for sharing your experience with us. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!

Sincerely,
Danielle from Ring

Hello Nanners,
We appreciate you for bringing this to our attention. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. We are always striving to improve our products and their performance.
After reading your review, it seems that you are having trouble keeping the battery charged on your Ring Stickup Camera. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. Thank you, Jamila with Ring

Hello Mike,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Also, it seems that you are having trouble with your Ring Stickup Camera picking up the correct motion. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.


Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.
Thank you, Jamila with Ring.

Hi Bethania, it's definitely an important concern to be able to rely on your Stick Up Cam for peace of mind. If your Stick Up Cam is falling offline frequently, it may be due to the strength of the wifi signal it is receiving. I'd recommend reviewing the information and troubleshooting steps here https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. For further questions, you can search the Ring Community at https://community.ring.com/ to find solutions from other neighbors. All the best, Ashley from Ring.

Hello PJ53,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Jess,

Thank you for detailing your experience with your Ring Stick Up Camera. We understand how important it is to depend on your device for consistent home security. This device should provide video feed based on motion detection. You can also expect battery life that you can depend on. We are here to help you find a solution.

To help fill in the gaps, we recommend enabling Snap Shot Capture. This is an app feature that takes snapshots at certain intervals. This allows you to review what’s happened in front of your devices in between events. You can learn more about Snap Shot Capture here: https://support.ring.com/hc/en-us/articles/360034355652-Timeline-Security-Snapshots-Using-Snapshot-Capture

Although reducing certain settings can help preserve battery power, you may also consider a Ring Solar or Super Solar panel. These devices will help keep your Ring batteries charged longer. You can learn more about our solar panels here:

https://support.ring.com/hc/en-us/articles/360027286272-Picking-the-Correct-Solar-Panel-for-Your-Environment

Please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you.

Hi MohammadK. Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Stick Up Cam right away. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your device is not operating as expected. The Ring Stick Up Cam is a next-generation security camera that can be used both indoors and outdoors to bolster the security around your home. Ring Stick Up Cam features 1080p full HD resolution, Night Vision, Two-Way Audio, HD Video Recording, and a wide viewing angle with multiple power options. The Ring Stick Up Cam Battery requires 2.4GHz wifi Connectivity.

For your review, we have included the steps here to set up the Ring Stick Up Cam in the Ring app:

Tap the menu (≡) on the left side of your Dashboard in the Ring app.
Tap Set up a Device and select Security Cameras.
Tap I’m Ready to Scan.
Point your smartphone’s camera at the QR code on your Ring device or product packaging.
Center the code in the phone camera’s view at the bottom half of the screen.
When the code is recognized, a green square will appear and a pop-up with your device image detected.
Insert the battery with the flat metal catch facing the back of your Stick Up Cam. The largest portion of this catch should be on the bottom.

When you have inserted the battery properly, you should hear a ‘click'. This means the battery is properly secured.

Wait 30 seconds for your Stick Up Cam to power on.
iOS: Tap “Join” when the Ring app asks to join the Ring wifi network.

Android: Your device should automatically connect to the Ring wifi network.
Select your wifi network.
If you have more than one wifi network, select the network closest to where you will be installing your Stick Up Cam.
Enter your wifi password and press Continue.

We invite you to reach out to our Community if any additional information is needed regarding the Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

All the best,
Melissa from Ring.

Hi PhilipG.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Stick Up Cam so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. Always be sure to charge the battery to 100% before inserting it into your camera. The more events captured by your Ring Stick Up Cam, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

*As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

If any additional information is needed regarding your Ring Ring Stick Up Cam please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hello BestBuyCustomer,

At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind for security is extremely important to us. The Ring Stick Up Cam is designed to work in many environments and provide a seamless setup process.

While not comprehensive, the three most common causes of failure to complete setup (after entering an incorrect password) are your Ring device being too far from your wifi router, having a problem with your internet connection, or some type of issue related to your wifi modem or router.

If you've already brought your Ring camera inside next to your router and the setup continues to fail, try rebooting your modem and/or router. Since your router and modem are usually the hardest working devices in your house, the devices like to be rebooted about once a month for optimal performance.

To reboot these devices, follow the instructions below:
-Unplug your router or model from its power supply (don't just turn it off).
-If your router and modem are separate, unplug both of them.
-Wait at least 30 seconds, then plug them back in.
-Wait for your internet to be restored.
-Confirm that your internet has been restored by connecting another device to your wifi network and trying to access a website, then repeat the setup process.

Here is a helpful article walking through the setup process: https://support.ring.com/hc/en-us/articles/360015737232-Setting-Up-Your-Stick-Up-Cam-Battery-in-Your-Ring-App.

We would love to offer our assistance to ensure your Ring Stick Up Cam completes the setup. Please reach out to us at https://community.ring.com/ for additional tips and support.

Thank you,
Antonio from Ring

Hi AdrianhL.

Thank you for taking the time to share your experience with us. We understand how important it is for you to receive a product that is in working order when it arrives. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the missing parts issue you raised in your review and provide you with a resolution today.

The Ring Stick Up Cam is our leading indoor/outdoor security camera with flexible mounting options. We have included a list of items here that come in the box with the device:
Stick Up Cam
Quick Release Battery Pack (1)
Micro USB charging cable
Wall & table mount/bracket (Ceiling mount sold separately as accessory)
Screws
Anchors
Security Sticker
User Manual
Legal Insert

If you still have the Ring Stick Up Cam in your possession, we invite you to reach out to our Customer Support Team at: 1-800-656-1918. They are available 24/7 to asssist you.

We also invite you to reach out to our community if you need additional assistance with your Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. Please let us know if we can be of any further assistance.

Thank you,
Melissa from Ring.

Hi Samsunggalaxyearbuds.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Stick Up Cam so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like you are concerned about the battery life of your Ring Stick Up Cam. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

The more events captured by your Ring devices, the more your battery is used. Using Live View can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:

Tap the menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your Battery Level percentage and Feature Power Usage .
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hello AZMUSICIAN,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hi Electrsam.

Thank you for sharing your feedback with us.

We understand how important it is for your Ring Stick Up Cam to provide clear video so that you can see any activity at your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your device is not capturing clear video of objects moving quickly. Poor wifi signal strength from your router could be the culprit for your video problems. To test your wifi signal strength:

Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera.
Answer the event and examine the resulting video.

If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extend your wifi signal with a wifi extender like the Ring Chime Pro.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Sexy,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you are noticing that the battery in your Ring Stickup Camera is dying we recommend adjusting your motion settings as frequent motion alerts can drain your battery faster.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner.

The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that
were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,Jamila with Ring

Hi Los17. Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Stick Up Cam so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life and installation issues you mentioned in your review.

It sounds like you are concerned about the battery life of your Ring Stick Up Cam and experienced an issue while mounting the device. There are some troubleshooting steps that you can take to ensure that you have your device set up to operate as intended for your needs.

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app you can:

Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

I have included the instructions here for mounting your Ring Stick Up Cam on various surfaces.
Installing Stick Up Cam on a shelf or table:
Place the rubber pad on the bottom of the base.
Snap the cover onto the base.
Place your Stick Up Cam on a table or shelf.

Installing Stick Up Cam on a wall or ceiling:
Push the rubber pad into the top of the base.
Flip the base toward the rear.

If you're mounting Stick Up Cam on a ceiling:
Swivel the base above the camera.
Make sure the camera is mounted right side up.
Push the rubber pad into the bottom of the base.
Drive the Screws.
Hold the circular part of the base against your wall or ceiling, rubber side down.

If you're mounting Stick Up Cam on a wall, use the integrated level to ensure it's straight.
Mount it with the included screws.
Attach the Battery Cover.

Line up the "open lock" symbol on the rear of your Stick Up Cam with the line on the battery cover.
Push the cover on and twist clockwise to lock into place.
Tighten the Screw.

Use the star-shaped end of your Ring screwdriver to tighten the security screw on the bottom of your Stick Up Cam.

If any additional information is needed regarding your Ring Quick Release Battery, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.