Customer Ratings & Reviews

Hello Wewo,

It is important for us that you are able to depend on your Ring Stick Up Camera Battery for home security. This device is designed with longevity in mind, and should provide you with lasting service. Please know that we hear your concern and are here to help.

Wifi disconnects are typically caused by nearby interference. Even a nearby wifi signal will be disrupted by materials such as brick, stucco, metal, etc. Do you have your device mounted on such materials?

If you haven't already, please review your device's settings to conserve battery. Excessive motion detection and frequent Snapshot Capture images will drain battery faster.

Please reach us when you get a moment. One of our specialists can go over your concerns in more detail and help find the best way forward.

All the best,
Marlom at Ring.

Hello ChrisW, We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home. After reading your review, it seems that your Ring Stickup Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest-working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below: Unplug your router or modem from its power supply (don’t just turn it off). If your router and modem are separate, unplug both of them. Wait at least 30 seconds, then plug them back in. Wait for your internet to be restored. Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring.

Hello Tommie1,Thank you for sharing your Stick Up Camera feedback with us. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your purchase experience is seamless. We truly value your feedback, simply because it helps us improve the product from a consumer standpoint. Rest assured, we are here to provide you with more information regarding the generation differences you mentioned. While we are saddened to read that the Ring Stickup Camera 3rd Generation did not meet your expectations, we are happy to read that the 2nd Generation Stick Up Camera did! You are absolutely correct. The 2nd generation model has a 115 degree horizontal field of view and a 65 degree vertical field of view. The 3rd generation model has a 110 degree horizontal field of view and a 57 degree vertical field of view. Here is a helpful article with more Ring security camera side by side comparisons, for your future reference: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison. We would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring devices and our services, or any feedback and product suggestions, we encourage you to have your voice heard: https://community.ring.com/. Thank you,Jamila with Ring

Hi John.

Thank you for sharing your experience.

We understand how important it is for your device to have a seamless setup so that you can begin monitoring activity around your home right away. It is critical for a home security device to be set up properly and remain online and ready to protect you. Rest assured, we are here to provide you with some suggestions to get your device set up as quickly as possible.

It sounds like your device is failing to connect to your wifi. If you're running into issues setting up your Ring video doorbell or security camera—such as not being able to connect to the temporary Ring network or not connecting to your home wifi network—try some of the following troubleshooting tips.

If you're setting up a new battery-powered Ring device, your battery will be only partially charged when you receive it due to safety restrictions on shipping lithium batteries. Your battery will need 6–8 hours to fully charge. If you've attempted to set up your device multiple times and it has failed to set up, you may need to fully charge the battery before you can successfully set up your device.

If the device you're setting up is a battery-powered device or capable of being moved from its mounting location, try bringing it a few feet from your router before attempting setup.

You can also try using an alternate mobile device for setup. Keep in mind that you'll need to be logged into the Ring App with your own username and password on the alternate device if you want to be the owner of the new Ring device.

Visit our support center for additional tips and tricks.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Jpbag,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you are noticing that the battery in your Ring Stickup Camera is dying we recommend adjusting your motion settings as frequent motion alerts can drain your battery faster.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner.

The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that
were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,Jamila with Ring

Hi Ring,

Thank you for letting us know about this experience. We understand how important it is to familiarize yourself with the way your Ring Stick Up Cam Battery operates. This helps instill confidence in your home security, and that's what we strive to do. The first step that is crucial to setting up your device is charging the battery to a full charge. This removable lithium-ion battery is charged using a common micro-USB cable (one is included in your Ring box). The micro-USB cable can be plugged into any USB power source, such as a computer. Your battery will take around five to 10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or into a wall outlet.

Once your battery has completely charged, we recommend following this useful setup guide from our Help Center at Ring.com: https://support.ring.com/hc/en-us/articles/360015737232-Setting-Up-Your-Stick-Up-Cam-Battery-in-Your-Ring-App.

We would love to get you connected fully, so you can start enjoying the exciting new features that the Ring Stick Up Cam has to offer. As Ring users, ourselves, we understand how important it is to stay connected with your home while out and about. If you have any additional questions or concerns, please get connected with us on our community center, here: https://community.ring.com/.

Kindly,
Caitlin with Ring

Hi Karis128,

Thank you. We appreciate you sharing your experience with the Ring Stick Up Indoor/Outdoor Security Camera.

At Ring, we understand how important it is for your Ring device to maintain a solid wifi connection so that you can monitor your home from anywhere. We'd love to provide some tips and tricks to get the best wifi signal for your Ring device.

It sounds like the wifi signal to your Ring device is not strong enough for a reliable connection. Here are some quick tips that may help you get a stronger wifi signal for your Ring device:

Try moving your router to another location. Even a few feet can make a difference, moving the router up a foot or two from the floor. The ideal distance between a router and a Ring device is under 20 feet.

If your wifi router has an adjustable antenna, try pointing it in various directions.

If you think you may be getting interference from other electronics, try unplugging them or connecting them directly using Ethernet to free up bandwidth on your wifi.

For additional information on improving the wifi signal for your Ring device, check out the following support article:
https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-WiFi-Signal-Strength

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your concerns.

Thank you,
Nicole with Ring

Hi Whome, I'm happy to hear you're enjoying your Stick Up Cam so far. A delay in the video recording or Live View could be related to the signal strength. We have some information on wifi and how to check the signal strength here https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. Improving the signal should reduce delays. For any other questions, browse the Ring Community https://community.ring.com/ to see what other neighbors have to say. Best wishes, Ashley from Ring.

Hi Raulito.

Thank you for sharing your experience with us!

We know how essential it is for the two-way audio to work properly on your Ring Stick Up Camera so you can speak with and hear whoever is at your home. Being able to communicate with your visitors is a valuable feature of the Ring Stick-Up Camera. We want to work with you to make sure we get this feature working as it is intended. We are confident we can resolve this together today.

It appears that the audio on your Ring Stick Up Camera is not working properly.We have a few tips to try to ensure your audio works as intended.

If you’re doing a live view, make sure that your audio settings are enabled. The microphone icon allows you to speak, and the speaker icon allows you to hear outside. When the icons are enabled, they will not have a slash through them.

If you have a Ring Protect Plan, check to see whether or not you can hear sound on a stored recording. If you do not hear sound on the stored recording, check the external volume controls and audio controls in your device settings.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at the Ring Community. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Nicole from Ring.

Hello Wowoo,

At Ring, we believe it is imperative that our customers receive all pertinent information regarding additional benefits they have the option to subscribe to, such as the Ring Protect Plan. Having this information allows someone to make the best purchasing decision for their needs. We provide information to our customers about the optional Ring Protect Plan on our Ring website, here: https://ring.com/protect-plans. Your Ring app will also notify you during the free 30-day trial of our cloud plan, as well as in an email after a successful setup of a Ring device.

With the optional Ring Protect Plans, you have the ability to review, save and share your video recordings for as little as $3 a month. Your Ring videos are stored in the cloud for up to 60 days (in the US). Without a plan, you will still receive real time motion and ring alerts, as well as have access to the Ring Live View feature.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stick Up Camera device.

Thank you,
Alexis with Ring

Hello Susie,

We are saddened to hear that your Ring [device] purchase did not arrive from the retailer when it was intended to. As a consumer, you expect to receive a brand-new device, when that is what you order. It is vital that your device arrive in optimal condition within the shipping time frame expected. This ensures you are provided with the peace of mind, in your home security, that you purchased it for.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum today at https://community.ring.com/. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a device you can rely on.

Thank you, Jamila with Ring.

Hello Salty,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello SSgt,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you are noticing that the battery in your Ring Stickup Camera is dying we recommend adjusting your motion settings as frequent motion alerts can drain your battery faster.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner.

The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that
were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,Jamila with Ring

Hello frigerator,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello alantodd,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello unhappy,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello xxxxxxxx,

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. The Ring Stick Up Cam Battery is designed to bring you peace of mind with reliable performance. By using one, you should be able to see, hear, and speak to your visitors. Rest assured, our team is here to help diagnose and resolve this together.

Although distance does play a big part in the overall connectivity and quality of the live video, there are other factors to consider. Nearby interference, network limitations or a combination of both can also affect your cameras' ability to connect to quality video in a timely manner. For example, if your cameras are mounted on a surface that is made out of heavy-duty materials, an otherwise strong signal may diminish as it passes through those. Materials such as metal, brick, and cement could prove to be a challenge. Do you happen to have your cameras mounted on or near something like this?

Our priority is ensuring you to have a device you can rely on to keep you connected to activity around your home. Please reach out to us today at https://community.ring.com/ for additional tips and support!

Thank you,
Alexis with Ring

Hello Johnnie,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring XXX right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Suka,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home. After reading your review, it seems that your Ring Stickup Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest-working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below: Unplug your router or modem from its power supply (don’t just turn it off). If your router and modem are separate, unplug both of them. Wait at least 30 seconds, then plug them back in. Wait for your internet to be restored. Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring

Hello grammie,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

Based on your review, it seems that you are having trouble with your Ring Stickup Camera picking up the correct motion. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.

Thank you,
Jamila with Ring