Customer Ratings & Reviews

Hi Redboy.

Thank you for taking the time to share your experience with us.

At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like you are enjoying the benefits of having a Ring Stick Up Cam installed. The Ring Stick Up Cam Battery is a security camera that can be used both indoors and outdoors to bolster the security around your home. It features 1080p full HD resolution, night vision, two-way audio, HD video recording, and a wide viewing angle with multiple power options. Visit our support center for more information.

In an effort to provide our neighbors with the most recent news and instructional material, Ring Community was established in March 2019. It's our first peer-to-peer community forum where users can support one another and discuss Ring-related issues and experiences. If you require any additional information regarding your concerns, please contact us.

All the best,
Nicole from Ring.

Hello Awesomeness,

Thank you for leaving a review of the rechargeable lithium-ion battery and sharing your user experience with us. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Please know that we are here to resolve these concerns with you today.

This article will detail some of the factors that may cause your battery to require more frequent recharges: support.ring.com/hc/en-us/articles/208190773. The more events are captured by your Ring device, the more your battery is used. Also, using Live View often can drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In order to prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly or periodically," or adjust the direction of your Ring device, so it doesn’t detect as much motion.

If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/for additional tips and support!

Thank you,
Jamila and the Ring

Hello BobNelson,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We truly value your feedback, simply because it helps us improve the product from a consumer standpoint. We are pleased to read that Home Depot resolved this issue for you with a full product replacement. Rest assured, we’re here to provide you with some information regarding device ownership and how Ring is protecting our neighbors by adding these safeguards.

Based on your review, it seems that you are not fully satisfied with needing your change the batteries on your Ring Stickup Camera. We would like to note that we offer a wide variety of security cameras with the option for either battery-operated or hardwired. We welcome you to see Ring Security Camera Product Comparison chart to see what device best fits your needs: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring.

Hi Vinny.
Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video quality concern you mentioned in your review.
It sounds like the device is not performing as expected. To improve visibility at night, using the Night Vision feature is recommended. The Night Vision feature is an invaluable feature of the Ring Stick Up Cam that allows you to clearly view what’s happening on your property after dark.
Enable "Color Night Vision" in the Ring app to help improve clarity at night.
To turn the "Color Night Vision" on or off, follow these instructions:
Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device you want to adjust.
Tap "Device Settings."
Tap "Video Settings."
Toggle "Color Night Vision" on or off.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.