Customer Ratings & Reviews

Hi Rick.

Thank you for taking the time to share your experience with us.

We understand the importance of having a solid charge on your Ring Stick Up Cam so that you can have a longer time between charge cycles. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for the concern mentioned in your review.

It sounds like you have some concerns with the solar panel connected to your Ring Stick Up Cam. Ring solar devices require 3 to 4 hours of direct sunlight a day. If the weather is cloudy or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. Colder temperatures can also cause excessive drain to your lithium-ion battery. If your battery life is still relatively short even with plenty of direct sunlight, motion events are probably draining the power. Try adjusting your motion sensitivity slider and optimizing your motion frequency.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello LuisM.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

It sounds like you are concerned with the need for the Ring Home Plan subscription. At Ring, we work hard to be completely transparent in both our products, and the optional services in which we provide. The Ring Home Plan is mentioned on our Ring packaging, on our website, and in the welcome email you received upon setting up your device. Your Ring products provide their standard features (real-time notifications, live view, and two-way talk) without any subscription. Ring Home Plans offer downloading and sharing video capabilities and additional features for those who want them.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hello Brandon,

When you’re having trouble receiving notifications or seeing a Live View, or a recorded video, this might mean there’s a problem in the data transfer. As a result, communication between your mobile device and your Stick Up Cam can be impacted. This could mean your Ring app is unable to show you a Live View or display a video recording from your Ring Stick Up. You might see a message that says Activating Device, but the camera eventually times out.

Please check the device health section of your Ring application for the signal strength of your Ring Stick Up Cam. If your signal is poor or very poor, you may experience delays and poor connectivity. A poor signal can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TV's, game systems, etc.) or materials in your home such as stucco, brick, metal, large mirrors or glass doors.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring