Customer Ratings & Reviews

Hello Solo,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value your feedback, because it helps us improve not only the product from a consumer standpoint but also our standards of service.

Out of the box, your Ring Stick Up Cam is designed to keep you connected to your home in real time, no matter where you are. When you add an optional Ring Protect Plan, for as little as $3/month per device, videos of each ring, motion, and live view event are stored in the cloud, allowing you to review, share, and save them at your leisure.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hi LLCC.

Thank you for sharing your feedback with us.

We understand how critical it is for your Ring Stick Up Cam to notify you of meaningful motion events where the device is installed. The Ring Stick Up Cam was designed to capture motions based on your specifications to help keep your home secure. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like your device is not detecting the motion you want it to. Motion Zones allow you to select a specific area that you want your Ring doorbell or security cam to cover and greatly increase the effectiveness of your Ring device.

To access Motion Zones, go to Motion Settings on your Ring app and edit the zones by dragging the dots and creating unique shapes to monitor a specific area. Follow these steps to adjust your settings:

1. Go to the Ring app.
2. Tap on the three lines (≡) on the left side of your dashboard.
3. Tap on Devices and select your device.
4. Under Motion Settings, go to Advanced Settings.
5. Make sure that Advanced Motion Detection is set to "On."
6. Now you can Edit Motion Zones.
7. To edit Motion Zones:

Tap on Add Zones.
Tap on Edit Zones.
With Customizable Motion Zones, you can easily customize the area you would like to focus on by drawing up to three different free-form shapes.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips & Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Good,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your setup experience is seamless. We truly value your feedback, simply because it helps us improve the product from a consumer standpoint.

As we continue to work hard to reduce crimes in neighborhoods, Ring strives to improve our products to be compatible with all environments and provide a great overall experience.Ring's hardwired devices do time out after 10 minutes of live-streaming, so they can reset and begin capturing the next motion video immediately after. Also, Ring has implemented a feature in your video recordings called "Motion Stop". This feature automatically stops the recording after a Ring device stops detecting motion. The devices stop after 20 seconds for battery-operated devices even if physically installed as hardwired, and 60 seconds for hardwired devices without a battery option. This saves on battery life and data charges.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hello netmike111.

We appreciate the time you have taken to share your Ring experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like your Ring Stick Up Cam is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Stick Up Cam functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds.

Follow these steps in the Ring app to reconnect the Ring Stick Up Cam to your wifi network:

1. Open the Ring app.
2. Tap the menu (≡).
3. Tap "Devices" and select the camera you'd like to reconnect to wifi.
4. Tap the "Device Health" tile.
5. Under "Network," tap "Change Network" and follow the prompts in the app.

Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Amilia from Ring.

Hi Alonzo.

Thank you for taking a moment to share this feedback with us.

We understand the importance of a seamless installation process so that you can begin using your Ring Stick-Up Cam Battery device right away. The features and technology provided by the Ring Stick-Up Cam Battery are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are wanting to mount your Ring Stick-Up Cam Battery on the ceiling. Your Stick-Up Cam will be happy just about anywhere, indoors or out. It can sit on its own stand or mount to a wall or ceiling with a special Stick-Up Cam Mount (sold separately). The Ring Stick-Up Cam Mount lets you find the perfect viewing angle. Visit our support center for additional details.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JamesG. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Stick Up Cam is not performing as expected. Ring Stick Up Cam has a versatile wire-free design that's designed to be placed on a flat surface or mounted to a wall.

We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Stick Up Cam functioning as intended. We recommend checking the following things:

Ensure your camera’s battery is 100% charged prior to installing it.
Charge the battery for five to 10 minutes, then reinsert it. (You may need to try a different power outlet or micro-USB charging cable if there are no charging lights lighting up on the battery).
If the camera is still not powering on, hold the setup button for 20 seconds.
Follow the steps in the Ring app to reconnect the camera to your network. To reconnect a Ring Stick Up Cam to your wifi network: Open the Ring app. Tap the menu (≡). Tap Devices and select the camera you'd like to reconnect to wifi. Tap the Device Health tile. Under Network, tap Change Network and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi GreatGPS.

Thank you for taking the time to share your experience with us.

At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like you have some concerns with the night vision on the Ring Stick Up Cam. Color Night Vision adds color to video in low light for improved clarity and motion detection. With the feature turned off, your Ring device will show video captured at night in black and white. Follow these steps to enable this feature on your device:

Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the device you want to adjust.
Tap Device Settings.
Tap Video Settings.
Toggle Color Night Vision on or off.

It sounds like you've returned your device, but if you still have the Ring device in your possession, we invite you to reach out to us. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Amjad,

We understand how important it is to have access to your videos, especially when you have subscribed to the plan. Please know that we are here to answer your questions, so that you may have peace of mind.

Out of the box, each Ring security device comes with a free 30 day trial period of our optional Ring Protect Plan. With a Ring Protect Plan active on your account, videos of each ring, motion, and live view event are stored in the cloud for 60 days (US). Allowing you to review, share, and save them at your leisure. Without a Ring Protect Plan in place, you will still receive instant alerts and have access to the live view and two way talk features your device has.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hi CallieB.

Thank you for taking the time to share your feedback with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device was not what you expected. Your Stick Up Cam can keep your home protected from indoors or outside, whether it’s sitting on its stand or mounted to the ceiling using a Stick Up Cam Mount (sold separately). We have included a list here of the items found in the box with your device:
Stick Up Cam
Quick Release Battery Pack (1)
Micro USB charging cable
Wall & table mount/bracket (Ceiling mount sold separately as accessory)
Screws
Anchors
Security Sticker
User Manual
Legal Insert

We invite you to reach out to our Community if any additional information is needed regarding your Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Pumpkin.

Thank you for taking the time to share your experience with us.

We understand the importance of having longevity in the battery life of your Ring Stick Up Cam Battery so that you can have a longer time between charge cycles. Having longevity in a battery-powered security device, such as the Ring Stick Up Cam Battery, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like the battery on your device is draining quickly. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. If your device's battery is draining quickly, the settings may need to be adjusted.

The more events captured by your Ring device, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:
Adjust your motion sensitivity slider to a lower sensitivity.
Redraw your customizable motion zones.
Change the Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for additional tips and tricks to get your device performing optimally for your home's environment.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi LNRU.

Thank you for taking the time to share your experience with us.

We understand how important it is for your device to have clear video and for you to receive timely notifications. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to ensure your device is working as intended.

It sounds like you have some concerns with the features of your Ring Stick Up Cam. The Ring Stick Up Cam offers 1080p HD video. If you are experiencing poor video quality or delayed connectivity, this may be due to a poor wifi connection. Signal strength is just as important as speed when it comes to transmitting a video image from your Ring device to your Ring app. To check the strength of your wifi signal, do the following:

Open your Ring app.
Tap on the three lines on the top left of the screen.
Select Devices.
Tap on the Ring device you would like to test.
Tap on the Device Health tile.
On the Device Health screen, look at your signal strength under the Network section.
If your signal is poor or very poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TV's, game systems, etc.) or materials in your home such as stucco, brick, metal, large mirrors, or glass doors.

Visit our support center for additional tips and tricks to improve your device's performance.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.