Customer Ratings & Reviews

Hi AstridP.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless purchasing, setup, and installation process so that you can begin using your Ring Stick Up Cam right away. What you describe is not the experience we want you to have. Rest assured, we are here to offer you some guidance.

It sounds like you have some concerns with the purchasing experience with Best Buy. In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Wildwes.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Stick Up Cam right away. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as expected. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options.
Key Features of the Stick Up Cam include:
*Two-Way Talk and Noise Cancellation
*Flexible Power Options: Battery, Plug-in, or Solar
*1080p HD Video & Color Night Vision
*Remote-activated siren
*2.4GHz Wifi Connectivity

Physically installing Stick Up Cam Battery is a simple process.

1. Charge the provided battery.

Both the Battery and Solar versions of the Stick Up Cam come with a Quick Release Battery Pack. Make sure the provided battery is fully charged by plugging it into a USB port using the provided orange cable or any other micro-USB cable you have handy. The battery is fully charged when just the green LED is lit.

Remove the battery cover on your Stick Up Cam by twisting it counterclockwise to unlock.
If the battery is already inserted, remove the battery.
After charging, insert the battery into the bottom of your Stick Up Cam until it locks into place.

2. Choose your location.

Your Stick Up Cam will be happy just about anywhere, indoors or out. It can sit on its own stand, or mount to a wall or ceiling with a special Stick Up Cam Mount - sold separately here.

Choose a spot where it can provide the view that you want.

3. Install Stick Up Cam on a table or a shelf.

Simply place the Stick Up Cam at your chosen location.

Your Stick Up Cam is now ready to protect you!

If you'd like a downward camera angle, swivel the base around so that the long side faces the front, then tilt your Stick Up Cam so it points downward.
Then, skip ahead to Step 5.

4. Install Stick Up Cam on a wall.

If you would like to mount your Stick Up Cam to a wall or other surface:

Remove the base of the Stick Up Cam by unscrewing it using a standard Phillips-head screwdriver (not included).
Re-attach the base to the back of your Stick Up Cam with the "UP" arrow on the racket pointing upward.
Remove the mounting bracket by sliding it down to remove it from the base.
Hold the bracket against your wall, making sure the "UP" arrow is pointing upward, and mount it with the included screws.
Mount your Cam by guiding the grooves on the base on the hooks on the bracket. Slide Stick Up Cam down to secure it to the wall.
You can now rotate your Stick Up Cam to the desired angle and check out the live video in the Ring app to make sure you have the view you want.

5. Install the security screws (optional).

Your Stick Up Cam comes with two optional security screw locations. One secures the mounting bracket to the base, and the other secures the battery compartment.

To access them after you've mounted your Stick Up Cam, rotate it to either side.

To install the base screw:

First, slide your Stick Up Cam off of the mounting bracket.
Pop the rubber plug out of the base, then place Stick Up Cam back on the bracket.
Secure with one of the provided screws.
To install the battery compartment screw:

Remove the battery compartment.
Pop out the rubber plug.
Replace the battery compartment on your Stick Up Cam.
Secure with one of the provided screws.

We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Jacob. I understand how this can affect your recording capabilities. In the Device Settings for the Stick Up Cam, you can toggle of the Infrared Lights for Night Vision which will allow function in front of a window. Thank you, David with Ring.

Hi Chase. Being able to utilize all of the features your Stick Up Cam offers is key to your peace of mind. If you are unable to use the Two-Way Talk feature on the Live View, make sure that the Ring app has permission to use your microphone in your phone's settings. You can also find more sound and audio troubleshooting tips in our Help Center article here: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide. If the suggestions in that article don't resolve this for you, try asking the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where neighbors can interact with and help each other out. Best, Ashley from Ring.

Hello Electronicgeek2089,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello Pat1,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.

Hi neighbor. Setting up a new can sometimes be tricky. As a best practice, it's always a good idea to be in the same room as your WiFi router for setup. You'll also want to make sure that the phone you are using is up to date with it's OS. You can also setup a device using a tablet, such as an iPad. This Help Center article here covers how to setup a device from start to finish: https://support.ring.com/hc/en-us/articles/115001773266-Setting-Up-Your-Ring-Video-Doorbell-1st-generation-in-the-Ring-App. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi AnalizaB. Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. You should be able to enjoy the peace of mind that the Ring Stick up Cam is designed to add to your home security. Please know we are here to help find a solution. It sounds like you are experiencing an issue with the device with regard to power. If you have charged the battery completely and the device is still not powering on, hold the setup button for 20 seconds. Additionally, battery life for Ring devices might be impacted by cold weather. Knowing at what temperature, batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to: At 36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently. At 32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery. At -5°F (-20.5°C): The battery may stop working completely until temperatures warm up. When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges. Make sure your battery is charged to 100%: When charging your battery, make sure it reaches 100% before you remount the device. While the battery still won't be as effective as when the temperatures are warmer, making sure that the battery is at 100% will allow your device to work as long as possible.
Monitor your charge and the temperature: As long as the temperature hovers around the points listed above, you may have issues with battery charge. Therefore, it's important to constantly monitor your battery life when it gets cold to make sure your device is always working. If the battery is too hot or too cold, on-board software will keep it from charging in order to avoid damaging the battery. Bring the battery inside your home and allow it to change to room temperature before trying to recharge the battery. If you have performed all the troubleshooting, and you are still experiencing an issue, please reach out to Ring Customer Support by clicking this link: https://ring.com/support/contact-us. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today. Thank you, Jess from Ring.

Hello Gunner,
Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.
Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days you can chose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.
We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.
Thank you,
Jamila with Ring

Hello Zay21,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value your feedback, because it helps us improve not only the product from a consumer standpoint but also our standards of service.

We do notify our customers about the optional Ring Protect Plan on Best Buy's site under the device specifications, on our (http://ring.com/)website, in your Ring App during the free 30 day trial of our cloud plan, as well as in an email after a successful setup of a Ring device. While subscribed to one of our Protect Plans, it allows you to access videos of every ring, motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the live view feature.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hi RandyS.

Thank you for taking a moment to share your experience with us.

We understand how important it is for your Ring Stick-Up Cam to work consistently and reliably. The features and technology provided by the Ring Stick-Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to assist you and are confident we can get your devices working as intended.

It sounds like your device is not responsive. It is possible that your device has fallen offline. If your Ring device gets disconnected from wifi by network or battery error, you'll see a red icon on your Device Dashboard in the Ring app, letting you know your device needs attention.

Tap the red icon and follow the instructions on the error screen to help you troubleshoot your issue. You'll see an error code with alphanumeric characters (i.e., P1-65, P1-67, P5-01), along with suggestions of Things to Check and Things to Try.

First, try recharging the battery of your Ring device or swapping in a charged battery pack. Then you will want to make sure your Ring device has the most updated wifi network and password. Then check other devices around your home to see if they’re connected or disconnected to wifi. You may need to reboot your router by unplugging it for 30 seconds, then plugging it back in again. Visit our support center if additional troubleshooting is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi RodneyD.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Stick Up Cam so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device, such as the Ring Stick Up Cam, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We can definitely assist you with this today to ensure your Ring device is performing optimally, and the proper settings are chosen within the Ring app.

It sounds like the device is not performing as intended in regards to battery life. Thank you for taking the time to work with our customer support agents toward a resolution to your concern. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.
If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hi MarieA.

Thank you for taking the time to share your experience with us.

We understand the importance of having your Ring Stick Up Cam Battery hold a charge so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device, such as the Ring Stick Up Cam, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are eager to address the concern you raised in your review and ensure your device is performing as intended.

It sounds like the battery in your device is draining faster than expected. The rechargeable battery in your Ring Stick Up Cam can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured.

The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your motion sensitivity slider to a lower sensitivity.
Redraw your customizable motion zones.
Change the motion frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi SylviaW.

Thank you for sharing your feedback with us.

We are always looking for ways to improve our neighbors experiences, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We are saddened to read that the Geek Squad could not install your Ring Stick-Up Camera for you. We hope you were able to find an alternate installer who successfully installed your device. Having the peace of mind in your home security that you purchased Ring for is critical!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Thank you,
Nicole from Ring.

Hello BBstinks,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your setup experience is seamless. We truly value your feedback, simply because it helps us improve the product from a consumer standpoint. Rest assured, we’re here to provide you with some information regarding device ownership and how Ring is protecting our neighbors by adding these safeguards.

If you got a message saying that your Ring device is registered to someone else, this means at some point, another person started the setup process in the Ring app. If you purchased it from a retailer, you should return the device and request a replacement. Here is a helpful article that elaborates on this in more detail: https://support.ring.com/hc/en-au/articles/4403292609044-Device-still-registered-to-its-owner-error-during-setup.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.