Customer Ratings & Reviews

Hi Nope.

Thank you for sharing your experience with us.

Having longevity in a battery-powered security device, such as the Ring Stick Up Camera, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here today to provide you with education to assist you in finding the best solution for your concern.

It sounds like the battery of your device is not charging properly. Follow these steps to charge the battery on your Ring Stick Up Camera:

Open the battery compartment by twisting the battery cover counterclockwise to unlock it, then remove it from your Stick Up Cam.
Remove the battery by pressing the release tab.
Plug the orange micro USB cable provided into the battery's charging port. During charging both the red and green lights will light up. Your battery is fully charged when the light on the battery turns solid green (this can take up to 6–8 hours).
Slide the fully charged battery back into the Stick Up Cam until it clicks into place.
Replace your Stick Up Cam's battery cover.
The battery charge percentage will not change in the Ring app until the newly charged battery is reinserted into the device.

Visit our support center for additional information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello 136tqr,

Your experience with Ring is our top priority, and it is important to us that when investing in our products they meet your need and expectations. We agree that getting the most life from your Ring battery is essential, so that it can provide you with round the clock coverage. The Ring Stick Up Camera runs on a removable, rechargeable, quick-release battery pack (one is included in the box).

While the battery in your Ring doorbell can go months between recharges with normal use, this is dependent on a number of factors in your home's environment, such as the local weather and the number of activities captured. The more events captured by your Ring doorbell, the more your battery is used to power the live HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. In addition, the battery is also drained each time you use the live view to look or speak through your camera.

To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, or change the motion frequency. Motion Frequency is a user-accessible control that allows you to adjust your motion detection protocols to provide a balance between consistent alerts and preserving battery life. This article will detail exactly what Motion Frequency is, and how you can best utilize it to optimize your Ring device's motion detection capabilities: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thanks,
Alexis with Ring

Hi MohammadK. Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Stick Up Cam right away. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your device is not operating as expected. The Ring Stick Up Cam is a next-generation security camera that can be used both indoors and outdoors to bolster the security around your home. Ring Stick Up Cam features 1080p full HD resolution, Night Vision, Two-Way Audio, HD Video Recording, and a wide viewing angle with multiple power options. The Ring Stick Up Cam Battery requires 2.4GHz wifi Connectivity.

For your review, we have included the steps here to set up the Ring Stick Up Cam in the Ring app:

Tap the menu (≡) on the left side of your Dashboard in the Ring app.
Tap Set up a Device and select Security Cameras.
Tap I’m Ready to Scan.
Point your smartphone’s camera at the QR code on your Ring device or product packaging.
Center the code in the phone camera’s view at the bottom half of the screen.
When the code is recognized, a green square will appear and a pop-up with your device image detected.
Insert the battery with the flat metal catch facing the back of your Stick Up Cam. The largest portion of this catch should be on the bottom.

When you have inserted the battery properly, you should hear a ‘click'. This means the battery is properly secured.

Wait 30 seconds for your Stick Up Cam to power on.
iOS: Tap “Join” when the Ring app asks to join the Ring wifi network.

Android: Your device should automatically connect to the Ring wifi network.
Select your wifi network.
If you have more than one wifi network, select the network closest to where you will be installing your Stick Up Cam.
Enter your wifi password and press Continue.

We invite you to reach out to our Community if any additional information is needed regarding the Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

All the best,
Melissa from Ring.

Hi Samsunggalaxyearbuds.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Stick Up Cam so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like you are concerned about the battery life of your Ring Stick Up Cam. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

The more events captured by your Ring devices, the more your battery is used. Using Live View can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:

Tap the menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your Battery Level percentage and Feature Power Usage .
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hello Nanners,
We appreciate you for bringing this to our attention. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. We are always striving to improve our products and their performance.
After reading your review, it seems that you are having trouble keeping the battery charged on your Ring Stickup Camera. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. Thank you, Jamila with Ring

Hello Wewo,

It is important for us that you are able to depend on your Ring Stick Up Camera Battery for home security. This device is designed with longevity in mind, and should provide you with lasting service. Please know that we hear your concern and are here to help.

Wifi disconnects are typically caused by nearby interference. Even a nearby wifi signal will be disrupted by materials such as brick, stucco, metal, etc. Do you have your device mounted on such materials?

If you haven't already, please review your device's settings to conserve battery. Excessive motion detection and frequent Snapshot Capture images will drain battery faster.

Please reach us when you get a moment. One of our specialists can go over your concerns in more detail and help find the best way forward.

All the best,
Marlom at Ring.

Hello Jpbag,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you are noticing that the battery in your Ring Stickup Camera is dying we recommend adjusting your motion settings as frequent motion alerts can drain your battery faster.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner.

The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that
were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,Jamila with Ring

Hello Salty,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello SSgt,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you are noticing that the battery in your Ring Stickup Camera is dying we recommend adjusting your motion settings as frequent motion alerts can drain your battery faster.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner.

The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that
were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,Jamila with Ring

Hello Mp215,
Thank you for sharing your feedback with us by leaving a review. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. We will ensure your feedback is passed along to the proper internal contacts.
At this time, we do not have the option for 24/7 recording but do have the option for on demand live view. Using the live view feature, your Ring device will record up to 10 minutes of video. We also offer Snapshot Capture which works by taking still frame photos at selected time intervals and uploading them to the Ring cloud. You can then view these snapshots on your Event Timeline, just like you do for events. Snapshots will be stored in the cloud for seven days. After that they are automatically deleted. This will not affect any of your motion events or Live Views. Here is a helpful article regarding snapshots and the features benefits: https://support.ring.com/hc/en-us/articles/360034355652-Timeline-Security-Snapshots-Using-Snapshot-Capture.
We welcome you to share your 24/7 recording feature request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com: https://community.ring.com/.
Thank you,
Jamila with Ring

Hi Nammie.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Sincerely,
Matthew from Ring.

Hi Totchket, I definitely understand the importance of maintaining your privacy. You have full control over whether or not your Stick Up Cam detects and records motion. These options can be manually toggled on and off on the device profile page, or you can control them with the Modes settings. You can learn more about Modes here https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes. Additionally, nobody has access to your Stick Up Cam unless you choose to add them as a Shared User. As for any audio or sound concerns, we have a troubleshooting guide you can reference here https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide. If you have any other questions or concerns, you can ask other neighbors for assistance on the Ring Community at https://community.ring.com/. Best, Ashley from Ring.