Customer Ratings & Reviews

Hi Kath.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Outdoor Cam(Formerly known as the Ring Stick Up Cam)! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi LizA.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Outdoor Cam(Formerly known as the Ring Stick Up Cam) and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi MNCM.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring devices. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Casper.

Thank you for taking the time to share your experience with us.

We understand the importance of being able to use your device at night. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there is some concern regarding night vision on your device. The Ring Stick Up Cam features 1080p full HD resolution, night vision, two-way audio, HD video recording, and a wide viewing angle with multiple power options. We recommend checking that night vision is enabled for your device. Follow these steps in the Ring app to ensure you have night vision enabled on your device:

Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the device you want to adjust.
Tap Device Settings.
Tap Video Settings.
Toggle Infrared Lights for Night Vision on or off.
Toggle Color Night Vision on or off.

If you still have trouble with night vision on your device after enabling it through the Ring app, we invite you to visit our support center for additional troubleshooting.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi DOGEWIN.

Thank you for taking the time to share this feedback with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are enjoying the features of your Ring Stick Up Cam, but you would like it to adjust modes using a geofence. A geofence is a virtual boundary you can draw around the location where your Ring devices are set up. When you draw a geofence using the Ring app, it can remind you to set your mode to "Away" when you exit the geofence. When you re-enter the geofence, the Ring app can automatically snooze alerts from your devices. Visit our support center for steps to set up geofence in the Ring app to automate features like home and away mode and snooze alerts without lifting a finger.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi BalfourA.

Thank you for taking the time to share your experience with us. We understand the importance of being able to properly install your Ring Stick Up Cam so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are experiencing issues with the camera's view from the ceiling. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options. Ring Stick Up Cam must be positioned right-side up if it is mounted on the ceiling. If Ring Stick Up Cam is mounted upside-down, videos viewed with a Ring Protect Plan subscription will also be upside-down. Video orientation cannot be changed in the Ring app. Your Ring Stick Up Cam can keep your home protected from indoors and outside — whether it’s sitting on its stand or mounted to the ceiling using a Ring Stick Up Cam Mount (sold separately).

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.