Customer Ratings & Reviews

Hi MarioB.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful. We are happy to provide you with more information regarding the battery life concern that you mentioned in your review.

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring Stick Up Cam, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in the community. This peer-to-peer forum allows our neighbors to share their feedback and experiences. We invite you to reach out to the community if you need additional assistance with your Ring Stick Up Cam.

Thank you,
Melissa from Ring.

Hi Iziz.

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Ring Stick Up Cam was easy and straight-forward.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Amilia from Ring.

Hi Playon.
Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.

Hi cms911.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Stick Up Cam record clear and concise videos so that you can effectively monitor your home. Being able to rely on the recordings from your RIng Stick Up Cam is an essential feature of the device. We can definitely provide you with more information regarding the concern that you mentioned in your review.

It sounds like the device is not performing as expected. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options. Your Ring Stick Up Cam will be happy just about anywhere, indoors or out. It can sit on its own stand, or mount to a wall or ceiling. If the view from your Stick Up Cam or Stick Up Cam Pro is upside-down, inverted or rotated, your camera is most likely not in its ideal mounted position.

We have included the installation instructions for the Ring Stick Up Cam here:

1. Charge the provided battery.

Fully charge the provided battery using a USB power source and the orange cable until the battery’s LED light is green.

2. Remove the battery cover.

Twist the battery cover counterclockwise to unlock, then remove it from your Stick Up Cam.

3. Choose a location.

Choose the spot where Stick Up Cam can provide the view you want.

4. Remove the base.

Unscrew the base using a standard Philips-head screwdriver.

5. Attach the Stick Up Cam Mount.

Attach the smaller end of the Stick Up Cam Mount to the rear of the Stick Up Cam. Screw it into place using the large silver screw that comes in your Stick Up Cam Mount packaging.

6. Attach the rubber pad.

Be sure that the white rubber pad is attached to the base of the Stick Up Cam Mount. Otherwise attach it by pushing the rubber pad into the base of the mount.

7. Swivel the stand.

Once you've attached the mount to the back of your Stick Up Cam, swivel the mount so that the base is above the camera..You will not be able to change the orientation of upside-down videos in the Ring app. (if you have a Ring Protect Plan).
Make sure to install your camera right side up.
We recommend getting an adjustable Stick Up Cam base if you need addtional mounting options.

8. Place the camera.

Place the Stick Up Cam where you want to mount it, rubber side down.

9. Screw in the camera.

Use the three mounting screws to secure the Stick Up Cam Mount base to the ceiling.

Important: Use the enclosed drill bit to drill holes in the ceiling, then push the enclosed anchors into the holes when installing on masonry or stucco.

10. Replace the cover.

Slide the back cover of the Stick Up Cam back into place. Use the star-shaped end of the screwdriver included with the Stick Up Cam to tighten the attached screw.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi Geronimo.

Thank you for taking the time to share your experience with us. We understand the importance of being able to properly install your Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) so that you can effectively monitor your home. The features and technology provided by the Ring Outdoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

For optimal performance, it is not recommended to aim your Ring device directly at a window. The glass can negatively affect the camera's ability to accurately detect motion. Repositioning the camera to a location that avoids facing a window should reduce any issues with motion detection.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Ring.

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) was easy and straight-forward.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Greg.
We appreciate you taking the time to share your experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Ring Stick Up Cam was easy and straight-forward. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.

Hi Mikeysmom.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the Best,
Matthew from Ring.

Hi Bomchef.
Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Ring Stick Up Cam was easy and straight-forward.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.