Customer Ratings & Reviews

Hi Cece. Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Stick Up Cam to capture all the correct motion events. Consistent and dependable motion alerts are an essential feature for the Ring Stick Up Cam to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the device is not performing as expected. Ring Stick Up Cam Plug-in is a next-generation security camera that can be used both indoors and outdoors to bolster the security around your home. The Ring Stick Up Cam Plug-in features 1080p full HD resolution, night vision, two-way audio, HD video recording, and a wide viewing angle with multiple power options. The Ring Stick Up Cam was designed to activate based on your specific needs. Your Stick Up Cam will be happy just about anywhere, indoors or out. It can sit on its own stand, or mount to a wall or ceiling with a special Stick Up Cam Mount. Choose a spot where it can provide the view that you want. If you'd like a downward camera angle, swivel the base around so that the long side faces the front, then tilt your Stick Up Cam so it points downward.

This camera uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distance. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

We agree that your Ring Stick Up Cam should notify you when someone is at your home consistently and reliably. We invite you to reach out to our Community if any additional information is needed regarding your Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Our top priority is ensuring the motion detection is meeting your needs.

All the best,
Melissa from Ring.

Hi DV88.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Stick Up Cam and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.