Customer Ratings & Reviews

Hello drumthumper,

Thank you for taking the time to share your Ring Stick Up Camera Wired experience with us. It is imperative that your device detect accurate motion within your monitored zones, as this ensures you are notified when unwanted visitors approach your property. You should be able to enjoy the peace of mind that the Ring Stick Up Camera is designed to add to your home security.

The key to getting the most out of your Stick Up Cam Wired is making sure that the device is in an optimal position to pick up everything you want to see, whether you're mounting your camera indoors or outdoors. This article will help you place your Stick Up Cam Wired for maximum effectiveness: https://support.ring.com/hc/en-us/articles/360035469251-Proper-Positioning-for-your-Stick-Up-Cam-Wired.

All Ring devices make use of Advanced Motion Detection, which includes People Only Mode. This feature differentiates between people and other objects or animals. People Only Mode notifies you of motion if a person is detected in range of your device. Consequently, you'll receive less unwanted notifications, such as when a car drives past, or a pet comes in range of your device. Here is a helpful article with more motion troubleshooting steps, if needed: https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your motion detection concern.

Thank you,
Alexis with Ring

Hello shaun,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you are noticing that the battery in your Ring Stickup Camera is dying we recommend adjusting your motion settings as frequent motion alerts can drain your battery faster.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner.

The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that
were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,Jamila with Ring

Hi BrentT.

Thank you for sharing your experience with us. We understand how critical it is for your Ring Stick Up Cam Plug-In to detect motion accurately so that you can be alerted within the Ring app to any motion activity around your home. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

It sounds like the device is not functioning as expected in regards to speaker volume. You can adjust the speaker volume on your Ring Stick Up Cam Plug-In to the sound level that’s right for you by following these steps:
Tap on the menu (☰).
Tap Devices.
Select your Ring Security Camera.
Tap on Device Settings.
Tap on General Settings.
Tap on Volume Settings. Two-Way Talk: Adjust the volume slider for Device Speaker.

I would be happy to address your concern regarding the issue that you are experiencing with the motion detection of your Ring Stick Up Cam Plug-In. It is important to ensure that you have the proper motion settings in place for your environment.
Accuracy in motion detection can be improved by enabling Smart Alerts for people only in your Ring app. This will reduce unnecessary alerts, ensuring you only receive the alerts that are important to you.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Stick Up Cam Plug-In, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hello Xxxmaniac,

Thank you for leaving a review on the Ring Stickup Camera. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring