Customer Ratings & Reviews

Hello Nancy,

The Ring Stick Up Cam can look out a window, however, the glass can have an impact on the device's functionality. During the in-app setup it will ask you if the camera will be looking out a window, if you select 'Yes', it does warn you that doing so can block night vision and negatively impact motion detection.

It is important to us that you have an excellent experience when using our products. We would love to connect with you to discuss things in more detail and work towards the best solution. Please check out our community forum at https://community.ring.com/ for additional tips and support!

Thanks,
Alexis with Ring

Hello FreddieJ.

Thank you for taking a moment to leave your Ring Stick Up Cam rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring security device installed! The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Stick Up Cam.

Thank you,
Melissa from Ring.

Hi CharlesB.

Thank you for taking the time to share your experience with us.

We understand how important it is to have longevity in a battery-powered security device. Being able to rely on your device for extended periods of time is crucial when it comes to monitoring your home. We would like to provide you with solutions to the concerns you are experiencing today!

It sounds like you are enjoying the features of the Ring Stick Up Cam but have some concerns with the battery life. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your Motion Sensitivity slider to a lower sensitivity
Redraw your Customizable Motion Zones
Change the motion frequency to regularly or periodically
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for more information on how to improve the battery life of your device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi AgustinF.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Stick Up Cam Plug-In are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like you are concerned with the need for the Ring Home Plan subscription. The Ring Home Plan provides valuable capabilities, such as accessing paid features and the ability to save, download, and review footage captured by your Ring device. Without a Ring Home Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.