Customer Ratings & Reviews

Hello EddieJ,

Thank you for taking the time to leave a review. We understand how important the audio feature is on your Ring Stickup Camera. This ensures that you are able to speak to the person who is at your door, in real time. The Ring Stickup Camera is intended to provide you with peace of mind about your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.

After reading your review, it seems that you are having trouble with the audio on your Ring Stickup Camera. If you are having audio trouble with your Ring Stickup Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Stickup Camera concern.

Thank you, Jamila with Ring

Hello RobDIY,
Thank you for sharing your user experience with us. Here at Ring, we fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Ring Stickup Camera is not picking up the correct motion. When this occurs, we recommend adjusting your motion settings. For more information on adjusting your motion settings to better fit your needs please see our help center article titled: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam. Please pay close attention to the Motion Frequency setting and consider adjusting this to frequent within the Ring App. Frequent gives you the most motion alerts and ensures you don’t miss any activity.
If you still have concerns regarding your Ring Stickup Camera motion detection, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. Thank you, Jamila with Ring

Hello theGOAT0187,

Thank you for leaving a review. We definitely understand the seriousness of your safety and security and assure you that it is of the utmost importance to us to fully resolve your concerns. Please know that we take your peace of mind and sense of security very seriously and we are here to get this taken care of for you.

Based on your review, it seems like you are unable to use your Ring Stickup Camera behind a window. Windows generally block heat sources, which means when the Ring device uses PIR (Passive Infrared) to detect motion, the Ring device will not be able to detect the motion through a window. There are a couple of scenarios when this can happen:

During the day, your powered Ring device uses Advanced Motion Detection, which is when the camera looks for changes physically in the environment. The Ring device should be able to see through a window during the day.

At night, your powered Ring device still uses Advanced Motion Detection but also uses Passive Infrared (PIR) to verify the motion. Since windows block heat sources, your Ring device will not be able to accurately view or record through a window at night. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360022650691-Motion-Detection-in-Ring-Battery-Devices.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. 

Thank you, Jamila with Ring.

Hi BrentT.

Thank you for sharing your experience with us. We understand how critical it is for your Ring Stick Up Cam Plug-In to detect motion accurately so that you can be alerted within the Ring app to any motion activity around your home. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

It sounds like the device is not functioning as expected in regards to speaker volume. You can adjust the speaker volume on your Ring Stick Up Cam Plug-In to the sound level that’s right for you by following these steps:
Tap on the menu (☰).
Tap Devices.
Select your Ring Security Camera.
Tap on Device Settings.
Tap on General Settings.
Tap on Volume Settings. Two-Way Talk: Adjust the volume slider for Device Speaker.

I would be happy to address your concern regarding the issue that you are experiencing with the motion detection of your Ring Stick Up Cam Plug-In. It is important to ensure that you have the proper motion settings in place for your environment.
Accuracy in motion detection can be improved by enabling Smart Alerts for people only in your Ring app. This will reduce unnecessary alerts, ensuring you only receive the alerts that are important to you.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Stick Up Cam Plug-In, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.