Customer Ratings & Reviews

Hello Watch,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hi TSCh.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Stick Up Cam record clear and concise videos so that you can effectively monitor your home. Being able to rely on the recordings from your RIng Stick Up Cam is an essential feature of the device. We can definitely provide you with more information regarding the concern that you mentioned in your review.

It sounds like the device is not performing as expected. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options. Your Ring Stick Up Cam will be happy just about anywhere, indoors or out. It can sit on its own stand, or mount to a wall or ceiling. If the view from your Stick Up Cam or Stick Up Cam Pro is upside-down, inverted or rotated, your camera is most likely not in its ideal mounted position.

We have included the installation instructions for the Ring Stick Up Cam here:

1. Charge the provided battery.

Fully charge the provided battery using a USB power source and the orange cable until the battery’s LED light is green.

2. Remove the battery cover.

Twist the battery cover counterclockwise to unlock, then remove it from your Stick Up Cam.

3. Choose a location.

Choose the spot where Stick Up Cam can provide the view you want.


4. Remove the base.

Unscrew the base using a standard Philips-head screwdriver.

5. Attach the Stick Up Cam Mount.

Attach the smaller end of the Stick Up Cam Mount to the rear of the Stick Up Cam. Screw it into place using the large silver screw that comes in your Stick Up Cam Mount packaging.


6. Attach the rubber pad.

Be sure that the white rubber pad is attached to the base of the Stick Up Cam Mount. Otherwise attach it by pushing the rubber pad into the base of the mount.


7. Swivel the stand.

Once you've attached the mount to the back of your Stick Up Cam, swivel the mount so that the base is above the camera..You will not be able to change the orientation of upside-down videos in the Ring app. (if you have a Ring Protect Plan). Make sure to install your camera right side up. We recommend getting an adjustable Stick Up Cam base if you need addtional mounting options.

8. Place the camera.

Place the Stick Up Cam where you want to mount it, rubber side down.

9. Screw in the camera.

Use the three mounting screws to secure the Stick Up Cam Mount base to the ceiling.

Important: Use the enclosed drill bit to drill holes in the ceiling, then push the enclosed anchors into the holes when installing on masonry or stucco.


10. Replace the cover.

Slide the back cover of the Stick Up Cam back into place. Use the star-shaped end of the screwdriver included with the Stick Up Cam to tighten the attached screw.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello Anmohead,

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. The Ring Stick Up Cam is designed to bring you peace of mind with reliable performance. By using one, you should be able to see, hear, and speak to your visitors. Rest assured, our team is here to help diagnose and resolve this together.

If your videos have white-washed faces, you may need to adjust the angle of your security camera or doorbell, so light doesn't overexpose the images that are being recorded. Each different model of Ring doorbell has a corresponding mounting kit or corner kit to change the angle of the doorbell. Here is a helpful article detailing how to disable color night vision: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision.

Our priority is ensuring you to have a device you can rely on to keep you connected to activity around your home. Please reach out to us today at https://community.ring.com/ for additional tips and support.

Thank you,
Alexis with Ring