Customer Ratings & Reviews

Hi awk1792.

Thank you for taking the time to share your experience with us. We understand the importance of having all of the parts that you need so that you can get your device set up and ready to use. Having your Ring Stickup Cam installed and powered on allows you to effectively monitor your home with peace of mind. We are here today to provide you with a resolution to your concern.

It sounds like you are missing the Ring Quick Release Battery from your package. We have included a list here of items that are included in the packaging with your Ring Stick Up Cam Battery:

Ring Stick Up Cam Battery Unit
Quick Release Battery Pack
Stand and wall mount accessories
Installation tools and hardware
Micro-USB cable for charging
User manual & quick-start guide
Security Sticker

If you are missing the battery, we encourage you to reach out to our Ring Customer Support at 1-800-656-1918. Agents are ready to assist you 24 hours a day.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hello Jeff,

Thank you for leaving a review. We definitely understand the seriousness of your safety and security and assure you that it is of the utmost importance to us to fully resolve your concerns. Please know that we take your peace of mind and sense of security very seriously and we are here to get this taken care of for you.

Based on your review, it seems like you are unable to use your Ring Stickup Camera behind a window. Windows generally block heat sources, which means when the Ring device uses PIR (Passive Infrared) to detect motion, the Ring device will not be able to detect the motion through a window. There are a couple of scenarios when this can happen:

During the day, your powered Ring device uses Advanced Motion Detection, which is when the camera looks for changes physically in the environment. The Ring device should be able to see through a window during the day.

At night, your powered Ring device still uses Advanced Motion Detection but also uses Passive Infrared (PIR) to verify the motion. Since windows block heat sources, your Ring device will not be able to accurately view or record through a window at night. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360022650691-Motion-Detection-in-Ring-Battery-Devices.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Vohome,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

Based on your review, it seems that you are having trouble with your Ring Stickup Camera picking up the correct motion. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.

Thank you,
Jamila with Ring

Hello Travolta,

Thank you for leaving a review. I fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for me to be of assistance and find a resolution to your concern. To adjust your motion settings please do the following steps: Open the Ring App, Tap the three lines in the top left corner, Tap Devices, select your desired camera, Tap Motion Settings, here you can adjust the motion sensitivity of the camera. If you have any further concerns, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

Hello Gene,

We know how important it is to have peace of mind when it comes to your home security. Your Ring Indoor Cam is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

We recently released the Rapid Ring App, which was designed to facilitate a speedy response when answering notifications. Rapid Ring is a "light" version of the classic Ring App with most of the features stripped out except for Ring device statuses and the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app instead of the original Ring App you'll be able to answer your notifications as quickly as possible.

Think of this app as a companion to the Ring App. You'll continue to use your original Ring App for all the settings functions built into your Ring devices such as checking video history or adjusting motion and video settings.

Please reach out to us directly so we can ensure the live view feature on your Ring Indoor Cam is working up to your expectations.

Thank you,
Antonio from Ring

Hello GKL9,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila, with Ring.

Hello sbels3,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hi Tech2021,

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. The Ring Stick Up Cam Wired is designed to bring you peace of mind with reliable performance. By using one, you should be able to see, hear, and speak to your visitors.

Home security is a 24-hour a day, seven day-a-week business and Ring knows the importance of having access to your devices at the times you need them most! We'd love the opportunity to connect you with our product specialist to discuss your concerns and work towards a solution. Please reach out to us at amazon.advocates@ring.com, at your earliest convenience.

Thank you,
Danielle from Ring
amazon.advocates@ring.com

Hello bakeme44,

Thank you for taking the time to share your experience with us. What you describe isn't what we want you to encounter and can assure you that we are here to help. You should be able to enjoy the peace of mind that Ring Stick Up Cam is designed to add to your home security. We completely understand the relevance of having your device online and connect to your wifi network, as this ensures you can access the camera to check on activity around your home anytime day or night.

Although they are rare, disconnects can occur and can usually be traced back to nearby interference or underlying network issues. Both of which are easily resolved with a few changes. A common solution to most network related problems is creating a guest network. You could then pair the Ring Stick Up Cam to the guest network to ensure the device remains online. Another thing to consider is wifi interference caused by a nearby object or material. Things such as brick, metal, stucco etc. can diminish a wifi signal as it reaches your camera. Do you happen to have your camera mounted on any of these surfaces? Additionally, network and environmental interference can contribute to the camera's ability to stream live video.

Our priority is ensuring you to have a device you can rely on to keep you connected to activity around your home. Please check out our community forum at https://community.ring.com/ for additional tips and support.

Thank you,
Alexis with Ring

Hi Johnny.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. The Ring Stick Up Cam is an indoor/outdoor-ready security camera that can be used to capture out-of-sight areas and blind spots. It’s equipped with "Color Night Vision" and customizable motion detection. Just mount the wireless camera and adjust the viewing angle for wide coverage throughout the day or night.

Enable "Color Night Vision" in the Ring app to help improve clarity at night.

To turn the "Color Night Vision" on or off, follow these instructions:
Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device you want to adjust.
Tap "Device Settings."
Tap "Video Settings."
Toggle "Color Night Vision" on or off.

We invite you to reach out to our community if any additional information is needed regarding your Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Lucky,

We strive to deliver quality devices that will serve you in the long run as we understand that you will be relying on them for your home security. It is imperative when reaching out to our community support team you are provided assistance and solutions. We completely understand the relevance of having your four Ring Stick Up Cameras up and running, as this ensures you can be informed of activity around your home anytime day or night.

If your Ring Stick Up Cam is not responding to any activity, and you've ensured the device is receiving power, a hard reset may be needed. To complete the reset, please hold the setup button down for 15 consecutive seconds and then release. The camera will take about one minute to complete the reset. Please allow a couple of minutes to pass and then attempt a brand-new set up within the Ring app.

Our top priority at Ring is to ensure that you have devices you can rely on long term for your home security. If the steps provided above don't get the camera working, we would love the opportunity to connect with you to explore a solution and turn your experience around. Please reach out to us at amazon.advocates@ring.com today.

Sincerely,
Danielle from Ring
amazon.advocates@ring.com

Hello Garbage,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi AIBar.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. You should be able to enjoy the peace of mind that the Ring Stick Up Cam is designed to add to your home security. Rest assured, we hear you and are here to offer you some help.

The Ring Stick Up Cam is our leading indoor and outdoor-ready camera.When you purchase a new or Certified Refurbished Device (which, for clarity, excludes Devices sold as “Used” & Used Devices sold as Warehouse Deals), we warrant the Device against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. For more information on the warranty, please feel free to reach out to Ring Customer Support at 1-800-656-1918.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

Thank you,
Melissa from Ring.

Hello Hottiemsj,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.
Based on your review, it seems that you are not fully satisfied with your Ring Stickup Camera. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.

Thank you,
Jamila with Ring

Hello Xxxxx,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are having trouble setting up your Ring Stickup Camera on your phone. If this is the case, we recommend ensuring that you have the latest version of the Ring App downloaded. Once done, please see our help center article for step-by-step information on setting up your Ring Stickup Camera: https://support.ring.com/hc/en-us/articles/115001989986-Setting-Up-Your-Ring-Stick-Up-Cam-in-the-Ring-App.


We invite you to reach out at https://community.ring.com/if any additional information is needed regarding the Stickup Camera. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you, Jamila with Ring

Hello genaro,

Thank you for taking the time to share your Stick Up Camera experience with us, we appreciate it. Rest assured, there are some things you can check in order to improve the audio performance on your device. First, make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or Live View). Poor wifi can often cause Ring device issues, including with recording or capturing audio. If your Signal Strength (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device. Here is a helpful support article with more information: https://ring.com/support/articles/qe9f9/Fixing-Audio-and-Sound-Issues-on-Your-Ring-Device.

Ring Community was introduced in March 2019 to assist in providing our neighbors with the most recent news and instructive material. You can visit https://community.ring.com/ to get advice and tricks from other Ring users. Through this peer-to-peer platform, our neighbors can help one another resolve their difficulties by exchanging opinions and first-hand experiences.

Thank you,
Alexis with Ring

Hello HomeSecurity 

Thank you for sharing your experience. If there are missing parts in your packaging, we recommend exchanging it from where you purchased it. If you are not able to, reach out to our support team at 1-800-656-1918 for further assistance.

Best wishes
Ivan from Ring