Customer Ratings & Reviews

Hello Tray,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hi IJustWantToPlayMusic.

Thank you for sharing your feedback with us!

We understand the importance of your device's battery lasting an extended period of time and being able to review events captured by your Ring Video Doorbell 3. Being able to save, download, and review footage captured by your Ring Video Doorbell 3 is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concerns mentioned in your review.

It sounds like your battery is draining faster than expected. The batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation.

The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, you can adjust your Motion Settings to a lower sensitivity, disable certain zones, change the motion frequency to regularly or periodically, or adjust the direction of your Ring device so it doesn't detect as much motion.

If you have a subscription to Ring Protect, you can share your videos and photos with anyone, including neighbors, friends, family, and local law enforcement. With Ring Protect, videos captured by your doorbell will be saved to your Ring account for up to 180 days. You can manage your video storage time through the Control Center. Photos captured will be saved to your Ring account for up to 7 days, so you can review them at any time.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.