Customer Ratings & Reviews

Hi KellyS.

Thank you for sharing your experience with us.

We understand how important it is for your Ring Video Doorbell 3 to complete its firmware update to install the latest features and security. Ring devices are constantly being updated to improve their efficiency, add new features, or upgrade their security. We would love the opportunity to work with you to ensure you are able to successfully set up your Ring Video Doorbell 3.

It sounds like your device was unable to complete its firmware update after you set it up. Firmware updates rely on a strong signal between your device and the wifi router; if your system has a weak signal, firmware updates may take longer or fail.We recommend bringing your device next to your router to ensure a strong connection until the update completes. During this process, you will be unable to control or adjust your Ring Video Doorbell. Your devices may also flash or turn on momentarily after a firmware update, but they will return to the state they were in before the update is complete. During a device firmware update, the lights on the device may flash. If you notice this happening, do not unplug or turn off your device or attempt to adjust your system until the firmware update is finished. Visit our support center for additional information: https://support.ring.com/hc/en-us/articles/360041637332-Updating-the-Firmware-on-your-Ring-Video-Doorbell-3.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

All the best,
Nicole from Ring.

Hi BnBtv. Being able to rely on your Video Doorbell to alert you to visitors at your door is key to your peace of mind. If you find that your Doorbell is not capturing events or alerting you to visitors, you may need to adjust the Motion Zones and other motion settings to find a combination that works better for your home. You can find more information on Motion Zones in our Help Center article here: https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. For any additional questions or concerns, check out the Ring Community at https://quip-amazon.com/8NabAOpAOeto/Community-Macros. All the best, Ashley from Ring.

Hello renie,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ensuring the doorbell is meeting your needs and expectations is important to us. Out of the box, your Ring Doorbell 3 Plus is designed to keep you connected to your home in real time, no matter where you are. We're eager to assit you with any questions you may have.

Here is a helpful resource, for when you are ready to set up and install your device: https://support.ring.com/hc/en-us/articles/360038526192-Setting-Up-Your-Ring-Video-Doorbell-3-in-the-Ring-App.

We would love to connect with you on our online forum to discuss any concerns in more detail. For any additional installation questions or set up concerns, please feel free to reach out at https://community.ring.com/.

Thanks,
Alexis with Ring

Hi Jessy,

We, too, feel that having a quick and seamless connection to your Live View is critical to your home security. If you are experiencing delays when connecting to video or receiving notifications, it is important to remember that the internet speed coming to your house is not the same as the wireless connection around your house, and that many factors can cause issues with wireless performance.

This first step we suggest is designed to see if a poor wifi signal from your router could be the culprit. You'll be bringing your Ring Video Doorbell 3 inside close to your router to minimize any interference from your home's architecture or distance. To run the test, please follow the steps below.

-Open your Ring app on your smartphone, tablet, or PC.
-Be sure you've turned off your cellular data and connected to the same wifi network as your Ring device.
-Trigger a motion event or ring the bell on your Ring device.
-Answer the event and examine the resulting video.

The results you may see will help determine where the source of concern is coming from. If the video connects quickly, this will determine an issue with either distance or interference. A wifi extender or mesh network will help resolve this concern. If you still continue to have issues, we may need to look at a few other instances such as bandwidth or router settings.

We would love to hear from you directly on our Community Page, so to ensure you are receiving assistance in a timely manner. Please reach out, here: https://community.ring.com/.

All the Best,
Caitlin with Ring

Hello glock420,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 3. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Jane,

Ring understands the importance of having your Ring Video Doorbell 3 online and working so you can keep your home secure. We know you rely on your Ring Video Doorbell 3 to keep your home secure. We will be more than happy to help you with this today.

t sounds like the Motion Frequency feature may not have been set up properly for your environment within the Ring App. Ring's Motion Frequency algorithm is an internal program that runs inside of your Ring device. It analyzes the traffic patterns of detected motions, looking for repetitive patterns. When it detects such a pattern, it essentially "sleeps" your device for a certain period of time, cutting down the number of motion alerts you'll get from the same set of stimuli. The more time a repetitive pattern of motion continues, the longer the time between issuing motion alerts.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

All the best,
Antonio from Ring

Hi Shaka, thanks so much for taking the time to leave your feedback. The Ring Video Doorbell 3 requires an internet connection so it can communicate with the Ring app on your phone. For any questions about your Doorbell 3, check out our Help Center to find answers https://support.ring.com/hc/en-us/sections/360007703472-Ring-Video-Doorbell-3. Best, Ashley from Ring.

Hello BobP,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell 3 is the next generation of Ring Video Doorbells. In addition to new video features such as Near Zone functionality, and the Pre-Roll feature, the Video Doorbell 3 boasts dual-band 2.4 GHz and 5 GHz wifi connectivity, improved energy efficiency, better screw strength and advanced motion detection. Based on your review, it seems that you are having trouble with your Ring Video Doorbell 3 picking up the correct motion. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only the areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of "false positive" motion alerts. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360040747611-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-3.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Video Doorbell 3 motion concern. Thank you, Jamila, with Ring.

Hello WindowMount,

We agree it's vital that your Ring Doorbell 3 detect accurate motion within the monitored zones, so you can be alerted when someone is at your home. This is Ring's next-generation doorbell designed with improved motion detection, including the all new near zone. The near zone feature activates a horizontal motion zone in areas only 12 to 15 feet in front of your camera. Here are a few pro-tips for making the most of the motion detection feature on your Ring Doorbell 3.

1. Utilize the Near Zone feature.
2. Mount the Ring Doorbell 3 at about 48 inches (1.22 m) from the ground.
3. If you subscribe to a Ring Protect Plan, you can turn on People Only Mode within the Motion Settings to reduce the number of notifications you receive so that you only receive motion alerts caused by humans.
4. Set the Motion Frequency setting to 'Frequently', to ensure all activity is captured.

We would love the opportunity to assist with optimizing the motion settings. We appreciate that you have placed value in owning a Ring Doorbell 3 to secure your home and know it’s important that it meets your needs and expectations. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello yana,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell 3 is the next generation of Ring Video Doorbells. In addition to new video features such as Near Zone functionality, and the Pre-Roll feature, the Video Doorbell 3 boasts dual-band 2.4 GHz and 5 GHz wifi connectivity, improved energy efficiency, better screw strength and advanced motion detection. Based on your review, it seems that you are having trouble with your Ring Video Doorbell 3 picking up the correct motion. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only the areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of "false positive" motion alerts. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360040747611-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-3.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Video Doorbell 3 motion concern. Thank you, Jamila, with Ring.

Hello Garza,
We appreciate you for bringing your Ring Video Doorbell 3 experience to our attention. The Ring Video Doorbell 3 is the next generation of Ring Video Doorbell following the Ring Video Doorbell 2, and the start of enhanced security around your entire property. With Ring Video Doorbell 3, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere. Please know that it is a priority for us to be of assistance and find a resolution to your concern. After reading your review, it seems that your Ring Video Doorbell 3 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring

Hello bbcustomer,

Thank you for taking a moment to leave your review of the Ring Video Doorbell 3. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Add51,

Thank you for reaching out to us. Rest assured, we hear your concerns and are here to lend you some assistance. The Ring Video Doorbell 3 was designed to give you real time alerts and give you peace of mind in your home security. Moving forward, if the Ring products and features are not matching your expectations, we have some options available for you.
After reading your review, it seems that you are having trouble with your Ring Video Doorbell 3 picking up things happening in your yard. If this is the case, you may benefit from installing a Ring Wedge Kit to your device. If you're installing your Ring Video Doorbell 3 on a house with siding or in a house where the door is atop a set of stairs, you can use a wedge kit to properly position the Ring Video Doorbell 3 to catch visitor motion but minimize "false positive" motion alerts such as cars in the street. For more information on using a wedge kit with your Ring Video Doorbell 3please see our help center article: https://support.ring.com/hc/en-us/articles/360039088511-Using-a-Wedge-Piece-to-Properly-Position-your-Ring-Video-Doorbell-3. Additionally, we recommend you also adjusting the motion settings on your Ring Video Doorbell 3 to ensure it picks up the correct motion. For more information, please see our help center article: https://support.ring.com/hc/en-us/articles/360040747611-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-3.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell 3 concern. Thank you, Jamila with Ring

Hello Maverick33,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell 3 is the next generation of Ring Video Doorbells. In addition to new video features such as Near Zone functionality, and the Pre-Roll feature, the Video Doorbell 3 boasts dual-band 2.4 GHz and 5 GHz wifi connectivity, improved energy efficiency, better screw strength and advanced motion detection. Based on your review, it seems that you are having trouble with your Ring Video Doorbell 3 picking up the correct motion. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only the areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of "false positive" motion alerts. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360040747611-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-3.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Video Doorbell 3 motion concern. Thank you, Jamila, with Ring.

Hi Beegee,

We, too, feel that having a quick and seamless connection to your Live View is critical to your home security. If you are experiencing delays when connecting to video or receiving notifications, it is important to remember that the internet speed coming to your house is not the same as the wireless connection around your house, and that many factors may cause issues with wireless performance.

We understand you've added a wifi extender which, in most cases, is a great solution for extending your network coverage. There are a few other simple, straightforward, solutions we would love to explore with you. This first step we suggest is designed to see if a poor wifi signal from your router could be the culprit. You'll need to bring your Ring Doorbell 3 inside, closer to your router, to minimize any interference from your home's architecture or distance. To run the test, please follow the steps below:

1. Open your Ring app on your smartphone or tablet
2. Ensure that you have turned off your cellular data, and are connected to the same wifi network as your Ring device.
3. Trigger a motion event or ring the bell on your Ring device.
4. Answer the event from your connected device, and examine the resulting video.

A few potential outcomes could be as follows: If you are connected to the video without delay when it's next to the router, the culprit is most likely a disruption occurring due to the distance between your router and the current location of your Ring doorbell. Additionally, If the connection issues persist, this may be contributed to a network setting, or your wifi speeds (bandwidth).

We would love to know if this resolves your concern, and ask that you share your experience with us on our Ring Community forum here: https://community.ring.com/.

We look forward to hearing from you!
Caitlin with Ring

Hello GUAGUITTO,

Thank you for leaving a review on the Ring Video Doorbell 3. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hello Christine,

We are pleased to read that you are enjoying your new Ring Doorbell 3 device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your new Ring product.

Thank you,
Alexis with Ring

Hello Spiderman,

Thank you for taking a moment to leave your Ring Video Doorbell 3 rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring security device installed!

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Video Doorbell 3.

Thank you,
Alexis with Ring

Hi Mchlthib43,

Thank you for taking the time to share your Ring experience with us. We strive to deliver quality devices that will serve you in the long run as we understand that you will be relying on them to keep you updated on activity at your home. You should be able to enjoy the peace of mind that the Ring Video Doorbell 3 is designed to add to your home security.

If you still have your Ring Video Doorbell 3, we would love to connect you with an online forum to discuss your concerns in more detail. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

All the Best,
Danielle with Ring