Customer Ratings & Reviews

Hi Michelle. I understand how your Video Doorbell 3 is key to your peace of mind as you rely on it to notify you of visitors at your home. If you find that your Doorbell is not detecting motion when someone is at your door, you might need to adjust some of the motion settings to find the combination that works best with your home. A great resource to consult for motion settings is our Help Center article here: https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. In addition to the settings, it's also important to make sure your Doorbell 3 is properly positioned as outlined here: https://support.ring.com/hc/en-us/articles/360038694992-Proper-Positioning-for-your-Ring-Video-Doorbell-3. If the information in those articles doesn't help, you can browse the Ring Community at https://community.ring.com/ for troubleshooting tips and tricks offered by other neighbors. Best wishes, Ashley from Ring.

Hello Richard,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Thank you, Jamila with Ring.

Hello Meddysin1,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello Ckurj,

Thank you for leaving a review on the Ring Video Doorbell 3. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hello h0509A41,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 3. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello MEGABLAST,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell 3  is the next generation of Ring Video Doorbells. In addition to new video features such as Near Zone functionality, and the Pre-Roll feature, the Video Doorbell 3  boasts dual-band 2.4 GHz and 5 GHz wifi connectivity, improved energy efficiency, better screw strength and advanced motion detection. Based on your review, it seems that you are having trouble with your Ring Video Doorbell 3 picking up the correct motion. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only the areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of "false positive" motion alerts. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360040747611-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-3.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Video Doorbell 3 motion concern. Thank you, Jamila, with Ring.

Hello Aguilar,

We know how important it is to be able to see and speak to the person that is at your door. The doorbell is intended to provide you access to the camera for your peace of mind. Here at Ring, we take your security and peace of mind seriously. Please know that we are here to ensure that we can find a resolution together.

If your Ring Video Doorbell 3 is not responding to any activity (dings or motion) and you've ensured the battery pack is fully charged, a hard reset may be needed. To complete the reset, please hold the setup button down for 15 consecutive seconds and then release. The camera will take about one minute to complete the reset. Please allow a couple of minutes and then attempt a brand-new set up within the Ring app. Once the new setup is complete, please test the doorbell for improvement.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hello apdx,
Here at Ring, we see your concerns and are here to lend some assistance.
Based on your review, (missing comma)
Based on your review, it seems that you are having trouble connecting your Ring Video Doorbell 3 to your home wifi network. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring

Hi Ringjunk. I understand the importance of being able to rely on your Video Doorbell once it's been set up. If your Doorbell is unable to maintain a connection to your wifi network, a Chime Pro can help improve the connection by acting as a wifi extender. You can also try moving your wifi router closer to your Doorbell, as wifi signals don't travel well through walls and other building materials. For more information, check out our Help Center article on wifi signal strength here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength. If you have any additional questions, check out the Ring Community at https://community.ring.com/. The Ring Community is a peer-to-peer forum where you can ask other neighbors for troubleshooting tips and tricks. Best, Ashley from Ring.

Hello LeLe,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value on owning a Ring device to secure your home. Ring understands the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell 3 is the next generation of Ring Video Doorbells. In addition to new video features such as Near Zone functionality and the Pre-Roll feature, the Video Doorbell 3 boasts dual-band 2.4 GHz and 5 GHz wifi connectivity, improved energy efficiency, better screw strength, and advanced motion detection. Based on your review, it seems that you are having trouble with your Ring Video Doorbell 3 picking up the correct motion. If you are having trouble with your device picking up the correct motion, We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only the areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of "false positive" motion alerts. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360040747611-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-3.

The Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Video Doorbell 3 motion concern. Thank you, Jamila, with Ring.

Hello Sharonie0203,

Thank you for taking the time to leave a review. We understand how important it is to have your internal chime working properly, as it is used to notify you when someone is at the door. Rest assured that we are here to ensure that we can find a resolution for you today. Based on your review, it seems that you are having trouble using your internal chime with the Ring Video Doorbell 3.

The Ring Video Doorbell 3 is compatible with AC-powered door chimes operating between 8 and 24 volt AC transformers, but is not compatible with wireless door chimes or any chime/intercom system using a DC transformer. If your internal chime is no longer working, we recommend checking your wiring to ensure everything is correct. For more information on wiring your Ring Video Doorbell 3, please see our help center article: https://support.ring.com/hc/en-us/articles/360038902531-How-to-Physically-Install-Your-Ring-Video-Doorbell-3-with-an-Existing-Doorbell.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues they have experienced: https://community.ring.com/. Thank you, Jamila, with Ring.

Hello Maxdking,

Thank you for taking the time to reach out to us. We understand the importance of being able to receive technical or product support when it is needed. Our informative online support site is available here https://support.ring.com/hc/en-us. You can also contact us 24/7 via telephone or from 5AM - 9PM MST (US) via chat. Please visit our customer care site for more information: https://support.ring.com/hc/en-us/articles/360036196372.
As another resource, Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.
Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring device.

Thank you,
Jamila with Ring

Hello Ringproblems,
We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home
Based on your review, it seems that you are having trouble setting up your Ring Video Doorbell 3. If your device is not working as intended, we recommend resetting your device. To reset your Ring Video Doorbell 3 press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning, proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360038526192-Setting-Up-Your-Ring-Video-Doorbell-3-in-the-Ring-App.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring

Hello Mamalyn,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value on owning a Ring device to secure your home. Ring understands the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell 3 is the next generation of Ring Video Doorbells. In addition to new video features such as Near Zone functionality and the Pre-Roll feature, the Video Doorbell 3 boasts dual-band 2.4 GHz and 5 GHz wifi connectivity, improved energy efficiency, better screw strength, and advanced motion detection. Based on your review, it seems that you are having trouble with your Ring Video Doorbell 3 picking up the correct motion. If you are having trouble with your device picking up the correct motion, We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only the areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of "false positive" motion alerts. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360040747611-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-3.

The Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Video Doorbell 3 motion concern. Thank you, Jamila, with Ring.

Hi Nattydreadbwoy. Your Video Doorbell being up and running is important for your peace of mind and sense of security. If your Doorbell is frequently disconnecting from the wifi, it may not be receiving a strong signal from your wifi router due to distance or interference. A good place to start is to check what the RSSI is on the Device Health page, as this will give you an idea of how strong the wifi signal to your Doorbell is. For more information, check out this article in our Help Center: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength. Sometimes moving the wifi router closer to your Doorbell, or making sure it is in an open and central area free from obstructions, can improve the signal. To get more troubleshooting tips and tricks, try browsing the Ring Community at https://community.ring.com/ to find solutions that have worked for other neighbors. Best wishes, Ashley from Ring.

Hello Bama324,

We agree it's vital that your Ring Doorbell 3 detect accurate motion within the monitored zones, so you can be alerted when someone is at your home. This is Ring's next-generation doorbell designed with improved motion detection, including the all new near zone. The near zone feature activates a horizontal motion zone in areas only 12 to 15 feet in front of your camera. Here are a few tips for making the most of the motion detection feature on your Ring Doorbell 3:
1. Utilize the Near Zone feature.
2. Mount the Ring Doorbell 3 at about 48 inches (1.22 m) from the ground.
3. If you subscribe to a Ring Protect Plan, you can turn on People Only Mode within the Motion Settings to reduce the number of notifications you receive so that you only receive motion alerts caused by humans.
4. Set the Motion Frequency setting to 'Frequently', to ensure all activity is captured.

We would love the opportunity to assist with optimizing the motion settings. We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your needs and expectations. For any additional questions or settings concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thanks,
Alexis with Ring

Hello TyeBells,
We understand how important it is to ensure that the battery in your Video Doorbell 3 is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.
While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773. If you’ve adjusted these suggested settings and still notice poor battery life performance we do offer several alternate power solutions such as a Solar Panel for your doorbell, a plug in adaptor, or a Solar Mount Charger if your device gets 3-4 hours of direct sunlight a day. Here is more information regarding these helpful accessories: https://support.ring.com/hc/en-us/articles/360061516532-Solar-Panel-for-Ring-Video-Doorbell-information and https://support.ring.com/hc/en-us/articles/360051708291-Ring-Plug-in-Adapter-2nd-Generation-.
Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support! Thank you, Jamila with Ring

Hi donst,

Thank you for taking the time to provide feedback on your experience with the Ring Video Doorbell 3.

We understand the importance of the Ring Video Doorbell 3 working properly so that you can monitor activity at your door. We would love to offer some additional information to ensure the device is compatible with your home.

It sounds like the device is not working with your home's setup. The Ring Video Doorbell 3 is a battery powered wifi doorbell that can be hardwired to an existing doorbell system or transformer with 8-24 VAC, 40VA max, 50/60Hz for continuous charging. It requires a minimum speed of 2 Mbps upload and download at the mounting location of the Ring device and is compatible with b/g/n wifi networks operating on 2.4 GHz or 5.0 GHz frequencies.

For more information on installing the Ring Video Doorbell 3 with an existing system, please review the following article: https://support.ring.com/hc/en-us/articles/360038902531-How-to-Physically-Install-Your-Ring-Video-Doorbell-3-with-an-Existing-Doorbell.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring product. We look forward to hearing from you!

Thank you,
Nicole with Ring

Hello Angie,

Thank you for taking the time to share your feedback with us. We appreciate it. The Ring Video Doorbell 3 followed the Ring Video Doorbell 2 (now discontinued) as the next generation of Ring doorbell. In addition to new video features such as Near Zone functionality, the Video Doorbell 3 has dual-band 2.4 GHz and 5 GHz wifi connectivity and improved energy efficiency. It is a bit larger than our previous models, you are correct. This device's dimensions are: 5.1 in. x 2.4 in. x 1.1 in. (128 mm x 62 mm x 28 mm).

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your needs and expectations. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello Tbone,

We understand how important it is to get timely performance out of your Ring Video Doorbell 3. This device builds upon the existing strengths of previous Ring doorbells. You should be able to expect near-instant Ring alerts and video loading times. Our team is here to help find a solution.

For best results, please ensure your device settings are set to meet your needs. Please bear in mind that Motion Settings are dependent on device placement. If you placed your new Ring doorbell in a different location than the first, you'll have to adjust various settings.

Always ensure your Ring app is up to date. This way, you are always getting the best performance from the app, as well as the doorbell.

Can you please reach us when you get a moment? We'd like to gather more details on this issue to help find the best way forward. Looking forward to turning your experience around.

Regards,
Marlom at Ring