Customer Ratings & Reviews

Hello CharleeBrow,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello Housemom805,

Thank you for taking the time to leave a review. We understand how important the audio feature is on your Ring Video Doorbell 3. This ensures that you are able to speak to the person who is at your door, in real time. The Ring Video Doorbell 3 is intended to provide you with peace of mind about your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.

After reading your review, it seems that you are having trouble with the audio on your Ring Video Doorbell 3. If you are having audio trouble with your Ring Video Doorbell 3, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Video Doorbell 3 concerns.

Thank you, Jamila with Ring

Hello Horrible,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell 3 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell 3. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Roomba,

Thank you for reaching out and providing this feedback. We appreciate you! As a consumer, having a seamless installation experience important. We believe all our devices should set up easily and quickly. The Ring Doorbell 3 runs on a removable, rechargeable, Quick-Release Battery Pack (included). But it can be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz).

It is not compatible with halogen or garden-lighting transformers; and does not accept DC transformer/power supply. Ring does sell an AC transformer or a plug in adaptor if you are interested in trying those power solutions.

Please reach out to our support team if we can provide you any further information regarding the power requirements of this device, we're happy to help you!

Thanks,
Alexis at Ring

Hello Beautiful,

Thank you for taking a moment to leave your Ring Video Doorbell 3 review rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the peace of mind in having a Ring security device installed when you are home and away!

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your new Video Doorbell 3.

Thank you,
Alexis with Ring

Hello Jose,

Thank you for leaving a review. We are so happy to see what the Ring Video Doorbell 3 is working as intended and very easy to use in your home.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Tackhammertime,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello Batterypack,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer’s feedback, simply because it helps us improve not only the product from a consumer standpoint, but also our standards of service. Rest assured, we are here to provide you with some insight into what may be causing the battery loss you are experiencing, within three days.

If you are noticing that the battery in your Ring Video Doorbell 3 is dying, we recommend adjusting your motion settings, as frequent motion alerts can drain your battery faster. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Romma,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 3 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
The Ring Video Doorbell 3 is the next generation of Ring Video Doorbells. In addition to new video features such as Near Zone functionality, and the Pre-Roll feature, the Video Doorbell 3 boasts dual-band 2.4 GHz and 5 GHz wifi connectivity, improved energy efficiency, better screw strength and advanced motion detection.

After reading your review, it seems that your Ring Video Doorbell 3 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hello Yani,

Thank you for leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

The Ring Video Doorbell 3 followed the Ring Video Doorbell 2 (now discontinued) as the next generation of Ring doorbell. In addition to new video features such as Near Zone functionality, the Video Doorbell 3 has dual-band 2.4 GHz and 5 GHz wifi connectivity and improved energy efficiency.

After reading your review, it seems that you are having trouble with your Ring Video Doorbell 3 keeping a charge. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support!

Thank you, Jamila, with Ring.

Hello Thrawn,

Thank you for taking the time to share your Ring Video Doorbell 3 experience with us. You should be able to enjoy the peace of mind that the Ring Video Doorbell 3 is designed to add to your home security. We completely understand the relevance of having your daughter's device up and running, as this ensures she can access the camera to check on activity around her home anytime day or night. We’d love to provide you some tips to ensure your device is consistently connected to her network.

Although they are rare, disconnects do occur and can usually be traced back to nearby interference or underlying network issues. Both of which are easily resolved with a few changes. A common solution to most network related problems is creating a guest network. You could then pair the Ring Doorbell 3 to the guest network to ensure the device remains online. Another thing to consider is wifi interference caused by nearby objects or materials. Things such as brick, metal, or stucco can diminish the wifi signal as it travels to your doorbell. Does she happen to have her doorbell mounted on any of these surfaces? Here is a helpful support article that explains these interferences in more detail: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your daughter's connectivity concern.

Thank you,
Alexis with Ring

Hello ringdoorbell,

Thank you for taking the time to share your Ring experience with us. We strive to deliver quality devices that will serve you in the long run as we understand that you will be relying on them to keep you updated on activity at your home. You should be able to enjoy the peace of mind that the Ring Video Doorbell 3 is designed to add to your home security.

If you still have your Ring Video Doorbell 3, we would love to connect you with an online forum to discuss your concerns in more detail. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello Niko,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and you are able to view your Ring Video Doorbell 3.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring

Hello,

Your experience with Ring is our top priority, and it is important to us that when investing in our products they meet your need and expectations. The Ring Video Doorbell 3 is compatible with most digital and mechanical doorbell systems powered by a transformer (8-24 VAC, 40VA max, 50/60Hz).

A hardwired Ring Video Doorbell 3 does not actually use the power from the doorbell wires to run its operations. It relies on the battery for that. The trickle charge the Ring Video Doorbell 3 gets from being hardwired is solely used to charge the battery. In order to maximize the lifetime of the battery, the Ring Video Doorbell 3 waits for the battery to hit below 90% before using the wired power to recharge the battery.

We understand at this time you've exchanged the Ring Video Doorbell 3 for a Ring Video Doorbell Pro, and it's working amazing. Which we love to hear! If you have any additional questions please reach out to us at your earliest convenience. Our team of product specialists are always happy to help.

Thank you,
Danielle from Ring

Hello Usedbutnotforgotten,

We are so happy to have you as a part of the Ring community and thank you for taking the time to share your experience with us. At Ring, we understand that you expect consistent quality across our line up of security devices. The Ring Video Doorbell 3 Plus is designed to bring you peace of mind with reliable performance. By using one, you should be able to receive timely alerts and be connected to video in seconds so you can see your visitors.

Your experience with Ring is our top priority, and it is important to us that when investing in our products they meet your need and expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.


Thank you,
Antonio from Ring

Hello Elizabeth,

Thank you for taking the time to leave a review and share your feedback with us. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. I really appreciate your feedback. I can understand your disappointment. We are always striving to improve our products and their performance.We here at Ring understand your concerns about being able to save your video recordings which is why we offer our basic Ring Protect Plan starting at $3/month or $30/year. If there is any further feedback that you would like to share, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

Hello humpthegrump,
We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home
Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell 3. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell 3 press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360038526192-Setting-Up-Your-Ring-Video-Doorbell-3-in-the-Ring-App. If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring

Hello Steve,

We appreciate you for sharing your feedback with us. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

After reading your review, it seems that you are having some trouble hearing your Ring Video Doorbell 3. If this is the case, we recommend raising the volume of the doorbell in the Ring App. To do so, open the Ring App. Tap the device list, tap your Ring doorbell, tap device settings. From here, select general settings, and you can raise the volume here. We would also like to add that the Ring app will send you a push notification and alert when a Ring device is being rung. To utilize this feature, ensure that the volume on your device is on. For more information on getting alerts using the Ring app, please see our help center article:https://support.ring.com/hc/en-us/articles/115005889863-How-to-Use-Ring-App-Alert-Tones.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. 

Thank you, Jamila with Ring.

Hi Cananiot,

We agree it's vital that your Ring Doorbell 3 detect accurate motion within the monitored zones, so you can be alerted when someone is at your door. This is Ring's next-generation doorbell designed with improved motion detection, including the all new near zone. The near zone feature activates a horizontal motion zone in areas only 12 to 15 feet in front of your camera. Here are a few pro-tips for making the most of the motion detection feature on your Ring Doorbell 3.

1. Utilize the Near Zone feature.
2. Mount the Ring Doorbell 3 at about 48 inches (1.22 m) from the ground.
3. If you subscribe to a Ring Protect Plan, you can turn on People Only Mode within the Motion Settings to reduce the number of notifications you receive so that you only receive motion alerts caused by humans.

While the battery in your Ring Doorbell 3 can go months between recharges with normal use, this is dependent on a number of factors in your home's environment such as the local weather and the number of activities captured. The more events captured by your Ring doorbell, the more your battery is used to power the live HD video stream to your device. In addition, the battery is also drained each time you use the live view to look or speak through your camera.

Motion Frequency is a user-accessible control that allows you to adjust your motion detection protocols to provide a balance between consistent alerts and preserving battery life. This article will detail exactly what Motion Frequency is, and how you can best utilize it to optimize your Ring doorbell's motion detection capabilities: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Sincerely,
Danielle with Ring