Customer Ratings & Reviews

Hello Dean,

We are happy to have you as a part of the Ring community, and thank you for sharing your experience with us. It is important to have the necessary information in order to make the best purchasing decisions for your home security. We do provide information to our customers about the optional Ring Protect Plan within your welcome email and on our website.

While subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every motion and live view event for up to 60 days (US). You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the Live View feature. Here is a helpful article that details all the advantages of subscribing to a Protect Plan cloud based storage option: https://support.ring.com/hc/en-us/categories/115000385923.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello review1,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as they offer a level of security in your home.

Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell 3. If your device is not working as intended, we recommend resetting your device. To reset your Ring Video Doorbell 3, press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning, proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360038526192-Setting-Up-Your-Ring-Video-Doorbell-3-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,

Jamila with Ring

Hello Michelle,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila, with Ring.

Hello Amanda,
Thank you for taking the time to share your Ring Doorbell 3 experience with us. We appreciate it. Our products are designed to give you peace of mind in your home security, long term. Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

The Ring Video Doorbell 3 followed the Ring Video Doorbell 2 (now discontinued) as the next generation of Ring doorbell. In addition to new video features such as Near Zone functionality, the Video Doorbell 3 has dual-band 2.4 GHz and 5 GHz wifi connectivity and improved energy efficiency. Based on your review, it seems that you are having trouble charging your Ring Video Doorbell 3. Your Ring Video Doorbell 3 is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source, such as a computer. Your Ring Video Doorbell will take around five to 10 hours to fully charge. More information about how to charge the Ring Video Doorbell 3 can be found in our help center article: https://support.ring.com/hc/en-us/articles/360038856311-Charging-the-Battery-for-Your-Ring-Video-Doorbell-3.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you.
Thank you,
Jamila with Ring

Hello shubbygirl1,

We value the experience you have with Ring, and want to ensure that the Ring Doorbell 3 you purchased is meeting your expectations. The all new Ring Video Doorbell 3 comes equipped with enhanced dual-band 2.4GHz and 5GHz wifi for improved connectivity. We absolutely agree that it is vital to be connected to video in a timely manner. This is an essential function when monitoring your home security.

When you are having concerns with the functionality of your Ring Doorbell 3, such as delays in connecting to video, we first recommend investigating the network environment to ensure there is nothing preventing the Ring device from operating properly. The signal strength to your router is a key point for the connectivity of your Ring device. There are three main factors that can weaken your wifi strength:

1. Physical obstructions
2. Competing wifi networks
3. Other electronics

You can check your signal strength within the Ring app in the Device Health tile. The RSSI stands for Received Signal Strength Indicator. The RSSI measurement is all the factors that are hurting your signal at the receiving point. While RSSI is measured on a scale of 0 to -99, there won't ever just be one cause that is the culprit for a low RSSI rating. To get the most from your Ring Doorbell 3, aim for a signal of between -40 (near perfect) and -70.

In the meantime, please use our Rapid Ring app. This app was designed to facilitate a speedy response when answering notifications. You'll need to use your original Ring App for all the settings functions built into your Ring device such as seeing past videos or adjusting motion settings. To download the Rapid Ring app, please go to the App Store (for iOS devices) or the Play Store (for Android devices) and search for “Rapid Ring”. Download and install the Rapid Ring app on your mobile device.

We look forward to working with you and improving your overall Ring experience. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello SherryWhite,

We understand why you feel this way, as this isn't the experience we want our customers to have. The Ring Video Doorbell 3 comes with all the necessary items to complete the installation, including a charging cable. Rest assured, we are here to help.

Although it sounds like you've hired a third-party installer to complete the job, Ring is still able to provide you with support over the phone.

Should you need parts, such as your charging cable, please reach us directly. One of our product specialists can help.

All the best,
Marlom at Ring

Hello Doorbell

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Doorbell 3 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Doorbell 3 device.

Thank you,
Antonio from Ring

Hello Bell,

Thank you for reaching out to share your experience with us. I understand how important it is to receive relevant motion alerts so that you can be notified when someone is near your home. Please know that we are here to assist you in resolving this concern.

Regarding the motion detection feature on your Ring Video Doorbell 3, Ring products “see” the world through a network of three linked passive infrared (PIR) sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area, the heat measurements change. The motion sensors register this change as movement and send out an alert. If your Ring device is not detecting motion properly, please visit the following link for troubleshooting steps to help resolve this issue: https://support.ring.com/hc/en-us/articles/360022650691-Motion-Detection-in-Ring-Battery-Devices.

If any additional information is needed regarding your Ring Video Doorbell 3 motion concern, please reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

All the best,
Jess from Ring

Hello dnma,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 3. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Papa,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 3 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
The Ring Video Doorbell 3 is the next generation of Ring Video Doorbells. In addition to new video features such as Near Zone functionality, and the Pre-Roll feature, the Video Doorbell 3 boasts dual-band 2.4 GHz and 5 GHz wifi connectivity, improved energy efficiency, better screw strength and advanced motion detection.

After reading your review, it seems that your Ring Video Doorbell 3 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hello,

As a leader in home security, we strive to create products which are genuinely useful. The Ring Video Doorbell 3 should allow one to reliably detect, see, and speak with visitors who stop by. We hear your concern and are here to help.

To get the best performance, it's important to fine tune your device settings to meet your needs. For example, default motion settings will likely underperform based on your homes unique needs.

We'd love to connect you with one of our product specialists who can help make a difference for you. Can you please reach us when you get a moment? We're confident we can turn your experience around.

Regards,
Marlom at Ring

Hello TywhaniG,

Thank you for leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

The Ring Video Doorbell 3 followed the Ring Video Doorbell 2 (now discontinued) as the next generation of Ring doorbell. In addition to new video features such as Near Zone functionality, the Video Doorbell 3 has dual-band 2.4 GHz and 5 GHz wifi connectivity and improved energy efficiency.

After reading your review, it seems that you are having trouble with your Ring Video Doorbell 3 keeping a charge. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support!

Thank you, Jamila, with Ring.

Hello Ringfail,
Thank you for leaving a review. We are so thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. Please know that we are here to resolve these concerns with you today.
Based on your review, it seems like the Ring Video Doorbell 3 field of view may not be facing the way you would like it to, in order to pick up motion properly. This doorbell device uses “PIR” or passive infrared sensors in order to capture motions. It sounds like you may benefit from installing a Ring Corner Kit to your device. The corner mount is an optional accessory used to angle your Ring Video Doorbell 15 degrees left or right. If you installed your Ring Video Doorbell 3 on a corner or adjacent wall, the corner mount can significantly improve motion detection and the device’s field of view.
We would also recommend adjusting your motion settings. For more information on adjusting your motion settings to better fit your environments needs please see our help center article: https://support.ring.com/hc/en-us/articles/360040747611-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-3.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. Thank you, Jamila with Ring

Hello Done,

Thank you for taking the time to share your user experience experience with us. We understand the importance of your device working as intended, as this allows you to start using your Ring device right away! While we are saddened to read that your Ring device is not working rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you reach out to Best Buy’s customer service team and see what solutions they have for you: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you a resolution to the return credit concern you’ve expressed.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you,
Jamila at Ring.

Hello Ringdoorbell,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell 3 is the next generation of Ring Video Doorbells. In addition to new video features such as Near Zone functionality, and the Pre-Roll feature, the Video Doorbell 3 boasts dual-band 2.4 GHz and 5 GHz wifi connectivity, improved energy efficiency, better screw strength and advanced motion detection. Based on your review, it seems that you are having trouble with your Ring Video Doorbell 3 picking up the correct motion. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360040747611-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-3.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell 3 motion concern. Thank you, Jamila, with Ring.

Hello Doorbell,

We strive to deliver quality devices that will serve you in the long run as we understand that you will be relying on them for your home security. The all new Ring Video Doorbell 3 comes equipped with enhanced dual-band 2.4GHz/5GHz wifi for improved connectivity.

Ensuring you have a Ring Doorbell 3 you can rely on to check who is at your front door and monitor your property is our top priority. Please know that we are here to determine the root cause and find a permanent solution for you. It is important when investing in our devices that they work at their highest standards.

We appreciate the value you have placed in owning a Ring Doorbell 3 and would love to offer our assistance to ensure the setup completes. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thanks,
Alexis with Ring

Hello Precious,

Thank you for leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

The Ring Video Doorbell 3 followed the Ring Video Doorbell 2 (now discontinued) as the next generation of Ring doorbell. In addition to new video features such as Near Zone functionality, the Video Doorbell 3 has dual-band 2.4 GHz and 5 GHz wifi connectivity and improved energy efficiency.

After reading your review, it seems that you are having trouble with your Ring Video Doorbell 3 keeping a charge. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support!

Thank you, Jamila, with Ring.

Hi Skinner,

Thank you for sharing your Ring Video Doorbell 3 experience with us. This gives us a unique opportunity to help improve your experience and provide you assistance.

You should be able to enjoy the peace of mind that Ring Doorbell 3 is designed to add to your home security. I would like to get you connected with one of our Ring Doorbell specialists to ensure your concerns are addressed in a timely manner. Please email us at amazon.advocates@ring.com, so we can get you connected as soon as possible.

I appreciate you for taking the time to read my reply!
Caitlin with Ring
amazon.advocates@ring.com

Hello Oskarate1,

Thank you for taking a moment to leave your review rating on the Ring Doorbell 3. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

The quickest way to speed up Live View is to start using our Rapid Ring app. This new app is intended to connect you to your video events in a much quicker way than before. To download the Rapid Ring app, please visit the Apple App Store or the Google Play Store. Once there, search for Rapid Ring and click on the blue logo with the white bell. Please note, you'll still need the original Ring app to make device changes and view video recordings.

One of the great things about Ring is that you can integrate all devices in one location within your Ring app. This enables you to manage your home's security right at your fingertips. One thing to consider when adding multiple devices to your home, is how your wifi network will sustain your devices, and the performance you might expect from that. If your experience doesn't improve, please test the internet connection between your router and the Ring app. Below is an article that goes into more detail: https://support.ring.com/hc/en-us/articles/360020638172-Test-Your-Wifi-Connections.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your XXX Ring product. We look forward to hearing from you!

Thank you,
Alexis with Ring