Customer Ratings & Reviews

Hello Ringdisappointed,

We know how important it is to have peace of mind when it comes to your home security. Your Ring Video Doorbell 3 is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

All battery-powered Ring devices, including the Video Doorbell 3, use passive infrared (PIR) sensors to detect motion. Adjustable motion zones work by identifying visitors based on a change in temperature, and sending a signal to your smart device when it detects one. You can control the sensors' range and sensitivity using the controls in the Ring app. It is also optimized for low-power operations to save on battery power.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hello JohnF,

Extremely cold weather has unfortunate effects on lithium-ion batteries such as those used in Ring devices. As the temperature drops, these batteries begin to have trouble holding a charge and if it gets cold enough, they'll stop working altogether. As a result, at certain temperatures, the batteries in your Ring device may run out of power faster than expected and may need to be recharged more often. If the battery is too hot or too cold, on-board software will keep it from charging in order to avoid damaging the battery. We do suggest bringing the battery inside and allowing it to change to room temperature before trying to recharge the battery, in some instances.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thanks,
Alexis with Ring

Hello SatisfiedCustomer,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 3. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi Neighbor. If you do not subscribe to a Ring Protect Plan, you will be able to get Ring/Motion Alerts as well as Live View. You can learn about Ring Protect Plans and their benefits here: https://ring.com/protect-plans. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi Josh. Being able to rely on your Video Doorbell 3 is key to your peace of mind, and I'd be happy to offer some help. The concerns you're describing all sound like they could be related to the strength of the connection that your Doorbell is receiving. Try checking the RSSI for your Doorbell on the Device Health screen in the Ring app, which will tell you how strong the wifi signal to your Doorbell is. For more information on RSSI and some wifi troubleshooting tips, check out our Help Center article here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength. If the tips in that article aren't helpful, browse the Ring Community at https://community.ring.com/ to see what solutions worked for other neighbors. All the best, Ashley from Ring.

Hi JimF. I'm happy to hear your Video Doorbell 3 is working well for you so far. Since the Doorbell communicates with the Ring app via wifi, the strength and range of the signal can be impacted by different factors such as certain building materials and other wifi-enabled devices. For more information, check out this Help Center article: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength. If you have any other questions about your Doorbell, try browsing the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where you can find solutions from other neighbors. Best wishes, Ashley from Ring.

Hello Dale,

Thank you for taking the time to share your Ring experience with us. The all new Ring Video Doorbell 3 is designed to connect you to video when visitors press your doorbell or trigger the built-in motion sensors. We understand it's vital that this feature work seamlessly, as it allows you to see and speak with your visitors.

The signal strength to your router is a key point for the connectivity of your Ring device. There are three main factors that can weaken your wifi strength:

1. Physical obstructions
2. Competing wifi networks
3. Other electronics

You can check your signal strength within the Ring app in the Device Health tile. The RSSI stands for Received Signal Strength Indicator. The RSSI measurement is all the factors that are hurting your signal at the receiving point. While RSSI is measured on a scale of 0 to -99, there won't ever just be one cause that is the culprit for a low RSSI rating.

We’d love to connect with you so we can help troubleshoot this and work towards a solution. Will you please reach out to us at amazon.advocates@ring.com at your earliest convenience? We look forward to working with you and improving your overall Ring experience.

All the Best,
Danielle from Ring
amazon.advocates@ring.com

Hello NOTaQUALITYproduct,

We strive to deliver quality devices that will serve you in the long run as we understand that you will be relying on them for your home security. Having the device's two-way audio feature no longer function is not an optimal experience. The all new Ring Video Doorbell 3 comes equipped with enhanced dual-band 2.4GHz/5GHz wifi for improved connectivity.

Ensuring you have a Ring Doorbell 3 you can rely on to check who is at your front door and monitor your property is our top priority. Please know that we are here to determine the root cause and find a permanent solution for you. It is important when investing in our devices that they work at their highest standards.

We appreciate the value you have placed in owning a Ring Doorbell 3 and would love to offer our assistance to ensure the audio issues are resolved. Please visit our community forum at https://community.ring.com/ as we have some additional solutions we'd love to share with you.

Thank you,
Alexis with Ring

Hi HHmn,

We agree it's vital that your Ring Doorbell 3 detect accurate motion within the monitored zones, so you can be alerted every time someone is at your home. This is Ring's next-generation doorbell designed with improved motion detection, including the all new near zone. The near zone feature activates a horizontal motion zone in areas only 12 to 15 feet in front of your camera. Here are a few pro-tips for making the most of the motion detection feature on your Ring Doorbell 3.

1. Utilize the Near Zone feature.
2. Mount the Ring Doorbell 3 at about 48 inches (1.22 m) from the ground.
3. If you subscribe to a Ring Protect Plan, you can turn on People Only Mode within the Motion Settings to reduce the number of notifications you receive so that you only receive motion alerts caused by humans.
4. Set the Motion Frequency setting to 'Frequently', to ensure all activity is captured.

We would love the opportunity to assist with optimizing the motion settings. We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your needs and expectations. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

All the Best,
Danielle with Ring

Hello Retired,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello Bobborocco,

Thank you for leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

The Ring Video Doorbell 3 followed the Ring Video Doorbell 2 (now discontinued) as the next generation of Ring doorbell. In addition to new video features such as Near Zone functionality, the Video Doorbell 3 has dual-band 2.4 GHz and 5 GHz wifi connectivity and improved energy efficiency. After reading your review, it seems that you are having trouble with your Ring Video Doorbell 3 keeping a charge. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour-a-day, seven-day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/for additional tips and support!

Thank you, Jamila, with Ring.