Customer Ratings & Reviews

Hi Tosiba.

Thank you for taking the time to share your Ring experience with us. We are happy to read that you are enjoying your new Ring Video Doorbell 3! Likewise, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Miyuki from Ring.

Hi AfflictedNation.

Thank you for taking the time to share your experience with us. We understand how important it is to be able to connect to live view quickly. Live View is an important feature that gives you peace of mind by allowing you to see who is on your property at any given time. We are eager to provide you with a solution for the connectivity concern mentioned in your review.

It sounds like the device is not operating as intended. If you are experiencing a delay when loading the live view, this could be due to a connection issue with either your mobile device or your Ring device. We recommend checking the signal strength of your device by following these steps:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.

The Ring Home Plan provides valuable capabilities, such as accessing paid features and the ability to save, download, and review footage captured by your Ring device. Without a Ring Home Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Thank you,
Miyuki from Ring.

Hi Birt.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Video Doorbell 3! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Freak.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Video Doorbell 3! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Meelginil.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Video Doorbell 3! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We're happy to share some steps to help you optimize the settings for motion detection on your device. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is picking up too much motion, we recommend lowering the "Motion Sensitivity" under the "Motion Settings" tab. It is important to ensure that you have the proper motion settings in place for your environment. This also includes changing the "Motion Frequency" to "Regularly" or "Periodically" in the Ring app.

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts", please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Video Doorbell 3, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.