Customer Ratings & Reviews

Hello Sound,

It sounds like the Motion Frequency feature may not have been set up properly for your environment within the Ring App. Ring's Motion Frequency algorithm is an internal program that runs inside of your Ring device. It analyzes the traffic patterns of detected motions, looking for repetitive patterns. When it detects such a pattern, it essentially "sleeps" your device for a certain period of time, cutting down the number of motion alerts you'll get from the same set of stimuli. The more time a repetitive pattern of motion continues, the longer the time between issuing motion alerts.

We'd love the chance to connect with you today to assist with making these changes and ensure the Video Doorbell(2020) is working as it is intended. Please reach out to us directly via our community forum at https://community.ring.com at your earliest convenience.

Thank you,
Antonio from Ring

Hi keving.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Video Doorbell (2nd Gen.) working properly so you can keep your home secure. Consistent and dependable motion alerts are an essential feature for the Ring Video Doorbell (2nd Gen.) to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like your device was not working as expected. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the Motion Settings tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the motion frequency to 'Frequently'. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling smart alerts for people only in your Ring app. To enable smart alerts, please follow these steps:
Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap Done.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi Francis.

Thank you for taking the time to share your feedback with us.

We understand how important it is to have your Ring Video Doorbell (2nd Generation) capture all the correct motion events. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the motion detection issue you mentioned in your review.

It sounds like your device is not detecting the motion you are expecting it to. One of the biggest mistakes people make is mounting their Ring Doorbell too high to catch people's faces. If the Ring Doorbell is mounted at the correct height, approximately 48 inches above the ground, it will capture motion optimally.

Your Ring Doorbell sees the world through a network of PIR or "Passive Infrared" motion sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, when a person enters the detection area the heat measurements change. The motion sensors register this change as movement and send out an alert.

The motion sensors in your Ring Video Doorbell are designed to detect motion up to 155 degrees horizontally and from five to 25 feet outward from the fixture. They're also more sensitive to horizontal movement across the detection area than vertical. If you mount the Ring Doorbell too high, you're more likely to catch the heat of passing cars than the heat of incoming visitors.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.