Customer Ratings & Reviews

Hello marty48911,
We appreciate you bringing this to our attention by leaving a review. The Ring Chime is a plug-in device that provides audible alerts whenever motion is detected or a doorbell’s button is pressed. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and am confident that I can find you a resolution in a timely manner.
Based on your review, it seems that your Ring Chime is having trouble connecting to your Ring Doorbell. When this occurs, we recommend resetting the device. To reset your Ring Chime, press and hold the setup button on the side for 10-15 seconds. Once done, you can proceed with attempting to set up the device. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns#Chime_Pro_not_powering_up/.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila, with Ring.

Hello Eddie,

We are pleased to read that you are enjoying your new Ring Video Doorbell (2020 Release)! This doorbell features 1080 HD Video, two-way audio, night vision, and advanced motion detection. We understand how vital it is that the motion detection work. Ring devices are designed to alert you consistently and reliably of motion at your home. Having accurate motion detection is essential in providing the peace of mind that Ring strives for.

Ring products “see” the world through a network of three linked passive infrared (PIR) sensors. These are heat sensors that detect motion by monitoring heat within the detection area. If you haven’t already, we recommend that you visit your doorbell’s motion settings. Here, you can review the Motion Frequency and Motion Zones, to ensure they are fine-tuned to your home’s environment. For instance, if your Motion Zones are set properly, but you miss motion events, the issue may lie within the Motion Frequency settings. If set to Periodically, the doorbell will check for the least amount of motion possible. You could consider increasing it to Regularly or Frequently to capture more motion events.

It is important when investing in our devices they work at their highest standards, as this ensures you are updated on activity around your home. Please reach out to us today at https://community.ring.com/ for additional tips and support. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Sincerely,
Danielle with Ring

Hi Squirrel.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like you are experiencing an issue with the device in regards to installation.

We have included the instructions here for installing the Ring Video Doorbell (2nd Gen.) with an existing doorbell: For the best results, mount it around four feet (1.2 meters) above the ground.

If you're connecting to existing doorbell wiring that's higher than four feet and want to angle your Ring Doorbell down for a better view, you can purchase a Ring Wedge Kit.
Remove your existing doorbell. If you are connecting to existing doorbell wires, shut off the power at the breaker. If you're not sure which breaker controls your doorbell, turn off the master breaker for your home, or contact an electrician.

Once power is turned off, remove the doorbell button from the wall and disconnect the wires.

Your Ring Doorbell is compatible with doorbell systems supplying 8 to 24 VAC, 50/60Hz, 5VA to 40VA.
Mark the screw holes.

Use the bracket as a template to mark the four corner holes.

You'll need to install wall anchors when installing on stucco, brick or concrete.
Grab 4 of the wall anchors from Bag A. Using your Ring Doorbell as a template, mark 4 drill holes on the wall. Use a 1/4" masonry drill bit (not included) to drill the holes, then insert the 4 wall anchors.
Install the mounting bracket. If connecting to existing doorbell wires, feed the wires through the hole in the mounting bracket first. Using a Philips head screwdriver, drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket. Connect the wires. Connect the wires coming out of your wall to the screws on the back of your Ring Doorbell. Either wire can connect to either screw. The order doesn't matter.

CAUTION! Do not connect to a DC transformer, halogen or lighting transformer, or intercom.

Attach your Ring Doorbell to the mounting bracket. Hook the slot on the rear of your Ring Doorbell onto the tab near the top of the mounting bracket.

Then, let the Doorbell pivot down to sit flush on its bracket.
Secure the doorbell. When securing your Ring device with the security screw(s), only use the small star-shaped screws that came with your device. Do not use any other screws. Use the star-shaped end of the included screwdriver to insert and tighten two of the security screws from Bag B into the bottom of your Ring Doorbell.
Restore power at the breaker.

Turn power back on at the breaker. It may take a moment for your Ring Doorbell to power on. You'll know it's ready when it lights up and speaks to you.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to reach out to our community if more information is needed regarding your Ring Video Doorbell (2nd Gen.).

Thank you,
Melissa from Ring.

Hello Housewife123,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Papart,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring