Customer Ratings & Reviews

Hello DJMN,

We understand how imperative it is to have a Ring doorbell solution that works best for you and your environment. While the Ring Video Doorbell is designed with battery life longevity and advanced motion detection in mind, it's still important to consider other factors that may impact your battery life.

The charge from the hard-wiring supplies a trickle-charge to the battery. Depending on what functions the doorbell is performing, the battery may drain faster than the hard-wiring charge can keep up with. Since the amount of power used is dependent on your settings and the functions your doorbell is performing, here are a few tips to maximize battery life:

Keep the amount of time you're in Live View to a minimum.
Adjust your Motion Settings to minimize the number of false positive alerts. Click here for how to optimize your Motion Settings.
Turn off features you may not use very often in the Ring app.
Check your RSSI. If you don't have a very strong Wi-Fi connection, your video doorbell may draw more power when communicating with your network. Click here for more information on RSSI.
Certain weather conditions might cause the battery to drain faster than normal. Click here to learn more about your Ring device and extreme weather conditions.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell concern.

Thank you,
Alexis with Ring

Hi AntonioF.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Video Doorbell (2nd Generation) capture all the correct motion events. The Ring Video Doorbell (2nd Generation) was designed to capture motions based on your specifications to help keep your home secure. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like your device is not capturing the motion events you want it to. The Ring Video Doorbell (2nd Generation) utilizes advanced motion detection and offers customizable motion zones. The motion zones let you focus on specific areas that you want your Ring device to cover and ignore high-traffic areas you don't want to monitor. By customizing these zones, you can reduce the number of false motion alerts, such as cars driving by or trees moving in the distance.

Follow these steps to add and edit motion zones for your device:

Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones, or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing motion zone, tap the zone you want to adjust, then drag the points of the zone to do so. Tap Save.
To add a new motion zone, tap Add Zone and drag the points of the zone. Tap Save.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

All the best,
Nicole from Ring.

Hi Cute.

Thank you for taking the time to share your experience with us.

We understand the importance of having a strong wifi signal to the Ring Video Doorbell (2nd Generation). Having a solid connection ensures you do not miss any activity around your home. We are eager to provide you with a solution for your connectivity concerns.

It sounds like your device does not have a strong connection to your home's wifi network. The Ring Video Doorbell (2nd Generation) requires a high-speed internet connection and is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. Walls, floors, furniture, and appliances can all block and weaken wifi signals. To improve performance, try the following suggestions:

If your wifi router is inside a cabinet, closet, or hidden behind or under furniture, move it out into the open—at least six inches from any wall.
Move your wifi router to a room that is closer to your Ring devices, if possible.
Add a Ring Chime Pro or a mesh networking system to extend your wifi network's range.

Visit our support center for more tips and tricks for improving wifi performance.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Gary

Ring knows the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

Adjustable motion zones is enabled in all battery-powered Ring devices, and uses passive infrared (PIR) sensors to detect motion. By enabling you to adjust the sensitivity of your existing motion sensors, you can receive only the alerts that you care about most. Adjustable motion zones work by identifying visitors based on a change in temperature, and sending a signal to your smart device when it detects one. You can control the sensors' range and sensitivity using the controls in the Ring app. It is also optimized for low-power operations to save on battery power.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hi Snoopy, I know it's important to be notified of visitors at your door. When someone rings your Doorbell, you should receive a push notification on your phone as long as Ring Alerts are toggled on. The Ring Video Doorbell can also be hardwired to an existing doorbell circuit if you have a chime kit in your home. You can find a list of compatible chime kits for the Video Doorbell here https://support.ring.com/hc/en-us/articles/360053138112-Ring-Video-Doorbell-2nd-Generation-Chime-Kit-Compatibility-List. Another option for audible alerts in your home is to use the Chime Pro https://support.ring.com/hc/en-us/articles/360038168452-Ring-Chime-Pro-2nd-Generation-Information. If you have any other questions about your Doorbell, see what other neighbors have to say on the Ring Community https://community.ring.com/, our peer-to-peer forum. Best, Ashley from Ring.