Customer Ratings & Reviews

Hi LG65OLED.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are enjoying your new Ring Video Doorbell (2nd Gen.) and that the included features are meeting your needs and expectations. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:

1. The footage is crisp and clear.

If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

2. The footage is heavily pixelated.

If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.

3. There are severe pauses in live video.

If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.

4. There is a long delay before your video starts.

This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on. Test an event when it's back online to see if there's any difference.

In addition, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.).

Thank you,
Melissa from Ring.

Hi samsunguser.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Video Doorbell (2nd Gen.)! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We understand the importance of having events recorded on your Ring Video Doorbell (2nd Gen.). Without a Ring Protect Plan, your Ring products provide certain features such as Live View, Two-Way Talk, and Real-Time Notifications on your smartphone. During the trial period, you will have access to Ring Protect subscription benefits, such as video recording, saving, and sharing capabilities. When the trial ends, videos will be deleted, unless you’re already subscribed to a Ring Protect Plan for that location. Ring Protect Plans simply offer additional features for those who want them. Here are some additional features that are included when you subscribe to a Ring Protect Plan.

1. Video History for up to 180 Days. Access recorded videos of every motion and Live View event for up to 180 days.
2. Snapshot Capture. See what's happening in between motion-activated events with recurring photo snapshots taken throughout the day.
3. Package and Person Alerts. Enable to get a notification only when your device spots a person or when there's a package in designated areas.
4. Rich Notifications. See exactly what triggered an alert with a photo preview right in the notification without opening the Ring app.
5. 10% off Select Products on the Ring website.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.) or Ring Protect Plans, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.