Customer Ratings & Reviews

Hi Steve.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are happy that you were able to receive the screws to install your Ring Video Doorbell (2nd Gen.). We have included some instructions here for installing your device:

For the best results, mount it around 1.2 meters above the ground.
There are two types of screws included in the product packaging:
The four wood screws are used to secure the mounting bracket to your door or wall.
The two star-shaped security screws are used to tighten the screws into the bottom of the Ring Video Doorbell (2nd Generation) faceplate to help deter theft.
You'll need to install wall anchors when installing on stucco, brick, or concrete.
Grab 4 of the wall anchors from Bag A. Using your Ring Doorbell as a template, mark 4 drill holes on the wall. Use a 1/4" masonry drill bit (not included) to drill the holes, then insert the four wall anchors.
Install the mounting bracket.
Using a Philips head screwdriver, drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket.
Attach your Ring Doorbell to the mounting bracket.
Hook the slot on the rear of your Ring Doorbell onto the tab near the top of the mounting bracket.
Then, let the Doorbell pivot down to sit flush on its bracket.
Secure the doorbell.

CAUTION! If you use the wrong screws to secure the doorbell, you could damage the battery during installation, create a fire hazard, and be seriously injured.

DO NOT use any screws other than the included short security screws when securing your Ring Doorbell to the bracket.

Use the star-shaped end of the included screwdriver to insert and tighten two of the security screws from Bag B into the bottom of your Ring Doorbell.


Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

Thank you,
Melissa from Ring.

Hi Anniegranny, I'm glad to hear your Video Doorbell has been working well so far. If your Doorbell is disconnecting from the wifi and you're experiencing delays in receiving notifications, it may be related to the signal strength. You can learn more here https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. If you improve the signal, the connection should be more stable. For any other questions, feel free to check out the Ring Community https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hi TonyaS.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Ring Video Doorbell are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Miyuki from Ring.