Customer Ratings & Reviews

Hello Satisfied,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello Wilk,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Synth,

Thank you for taking the time to share your experience with us. What you describe is not what we want you to encounter, and can assure you that we are here to help. Your mom should be able to enjoy the peace of mind that the Ring Video Doorbell is designed to add to her home security. We completely understand the relevance of having your device online and connect to her Wi-Fi network, as this ensures she can access the camera to check on activity around her home anytime day or night.

Usually, devices falling offline repeatedly is related to poor Wi-Fi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router. Please follow these step-by-step directions to check your device's Wi-Fi signal level: https://ring.com/support/articles/2ki93/Checking-Your-Ring-Device-Wifi-Signal-Strength.

Further, here is a helpful article with permanent resolutions to fix the issue you describe: https://ring.com/support/articles/8i61o/Fixing-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Alexis with Ring

Hi there, I know it's frustrating to encounter technical issues. Delays are typically attributed to the signal strength. You can learn more here https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. When charging the battery in your Doorbell, make sure you're using the provided charging cable plugged into a standard power outlet. It may take up to 8 hours to fully charge. If the Doorbell is not responsive, you can get in touch with our support team at 1-800-656-1918 for further assistance. Best, Ashley from Ring.

Hello M4ngled,

It is important that the features available to you on your Ring Video Doorbell meet your needs and expectations. We do appreciate that you have placed value in owning a Ring product for your home security.

If you've already downloaded the Ring mobile app, you may also be interested in the Ring web app. You can launch the Ring web app by logging in to your Ring account at Ring.com on a desktop, laptop, or mobile device’s web browser. From there, you'll have control over your devices and Ring.com account.

This article will give you an overview of the features in the web app: https://support.ring.com/hc/en-us/articles/360045767131-Guide-to-understanding-the-Ring-web-app.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hello armyash87,

Thank you for taking time out of your day to share your Ring experience with us! We can understand the importance of the video displaying correctly at night, so that you may see unwanted visitors on your property. Please know that we are here to ensure that we can provide a solution for you.

Poor video quality is almost always caused by some sort of wifi issue. This article will explain how to test for, diagnose, and fix the video quality issue you may be experiencing: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting.

Also, the Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Regards,
Jess from Ring

Hi BigT,

Thank you for bringing this concern up, as this is an important factor to consider when you live in colder climates. You noted that the battery would not charge on your Ring Video Doorbell (2020 release) in cold weather. When the battery is too hot or too cold on-board software will keep it from charging to avoid damaging the battery. Bring the battery inside and allow it to change to room temperature before trying to recharge the battery.

It sounds like this is impacting your experience, and I would love the opportunity to help improve that for you. Please reach out to us, so we may address this concern with you directly, and find a solution that works best for you and your environmental needs.

Thank you,
Caitlin with Ring

Hey AlexY

We appreciate you sharing your feedback. We apologize for not having a great experience with your Ring device. We do have a Help Center page with great articles to help fix different types of concerns. There is this Help Center article with steps to try for poor video and sound quality: https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router. As for your glare, we recommend repositioning your Doorbell or using a Corner Kit to angle the Doorbell to see if it helps eliminate the glare. https://ring.com/products/corner-kit-for-video-doorbell-v2.

Best wishes 
Ivan from Ring.

Hello Safeway,

We are happy to have you as a part of the Ring Community, and thank you for sharing your experience with us! Ring knows the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

All battery-powered Ring devices, including the Ring Video Doorbell (2020 Release), use passive infrared (PIR) sensors to detect motion. Adjustable motion zones work by identifying visitors based on a change in temperature, and sending a signal to your smart device when it detects one. You can control the sensors' range and sensitivity using the controls in the Ring app. It is also optimized for low-power operations to save on battery power.

Please reach out to us directly via our community forum at https://community.ring.com. We are confident, with a few changes, we can get the device to function as it is intended to and provide you and your family a sense of security.

Thank you,
Alexis with Ring

Hi Chris, I understand the need to find a home security device that works best for you and your preferences. The Ring Protect plan is an optional subscription that unlocks additional features for your Ring Video Doorbell, including access to video recording. You can learn more about the other features the Ring Protect plan unlocks here https://ring.com/protect-plans. Without a Ring Protect plan, you can still receive notifications and access the Live View on your Doorbell. Thanks for taking the time to leave your feedback. All the best, Ashley from Ring.

Hi Kooper.

Thank you for taking a moment to leave your Ring Video Doorbell (2nd Gen.) rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring security device installed! The Ring Video Doorbell (2nd Gen.) is equipped with customizable motion settings and 1080 HD video. With the Ring Video Doorbell (2nd Gen.) you will always know what's happening at your home!

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Video Doorbell (2ng Gen.).

Thank you,
Melissa from Ring.

Hello Wazii14,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.


After reading your review, it seems that your Ring Video Doorbell 2020 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hello jane,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring

Hi Aboogie22,

Your Ring Video Doorbell (2020 Release) is built with a 155 degree horizontal by 90 degree vertical field-of-view, which should accurately detect motion using the PIR sensors. If you feel you are not receiving a proper view from your Ring Doorbell, we may want to address the height at which your device has been placed.

To get the most out of motion detection and the doorbell's field-of-view, we recommend mounting your doorbell around 49 inches from the ground. If you would like to visit our webpage for more information on mounting, we recommend this article as a helpful guide: https://support.ring.com/hc/en-us/articles/360040763812-Proper-Positioning-for-your-Ring-Video-Doorbell-2020-release-.

Additionally, your Ring Video Doorbell (2020 Release) should be providing you with a clear 1080p HD resolution video when capturing your motion events and doorbell dings. We would love to investigate this concern with you further, as this may be related to wifi connection.

You can also find great suggestions regarding these concerns from other Ring users like yourself on our Ring Community page at Ring.com: https://community.ring.com/.

We hope to hear from you soon,
Caitlin with Ring

Hi EricaG.

Thank you for sharing your experience with us.

We understand the importance of having a consistent wifi signal for the Ring Video Doorbell (2nd Generation). Having a solid connection ensures you do not miss any activity at your door. We are here to provide you with some information to resolve the connectivity issue you mentioned in your review.

It sounds like your device is losing its connection to your home's wifi. If your device is continually falling offline, the problem is almost always related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss.

To determine whether or not the problem is caused by poor upload speed, run a speed test to see if your network can support Ring devices. Ring devices with 1080p displays require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

You can also check for poor signal strength. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Tysofly,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.

Hello Rachel, Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary. Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Thank you, Jamila with Ring