Customer Ratings & Reviews

Hi Spuddr. It's definitely an important concern to be able to rely on your Video Doorbell to alert you of visitors at your door. If you're experiencing delays with recording on your Video Doorbell, there could be a few different reasons. First, I'd suggest checking the RSSI on the Device Health page to see if your Doorbell is receiving a strong signal. You can learn more about how to improve wifi signal strength here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength. If the wifi looks good, you may need to adjust your motion settings to ensure everything is tailored to your preferences. You can learn more about motion settings here: https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. For further questions, try browsing the Ring Community at https://community.ring.com/ to find answers provided by other neighbors. All the best, Ashley from Ring.

Hello Vsmith!

Thank you for letting us know about your experience with the Ring Video Doorbell (2020 Release). It is imperative that your Ring Video Doorbell (2020 release) detect and alert you to the motion events that matter the most to you. The motion sensors in your Ring Video Doorbell (2020 release) are designed to detect motion up to 155° horizontally and from five to 30 feet outward from the fixture. They're also more sensitive to horizontal movement across the detection area than vertical.

Here are a few pro-tips for making the most of the motion detection feature on your Ring Video Doorbell (2020 release):

- Utilize the Near Zone feature.
- Look for high traffic areas and exclude them.
- Mount the device at about 48 inches (1.22 m) from the ground.
- If your door is atop a set of stairs or a hill, install with a wedge kit. This should ensure the doorbell catches a visitor's motion as it approaches.
- Set the Motion Frequency to 'Frequent', to ensure all motion is detected.

Please reach out to our specialized support team when you have a chance. We would love the opportunity to go over these settings with you and ensure your device is set up for optimal performance at your home.

All the Best,
Caitlin with Ring

Hello cno14,

Thank you for taking a moment to leave your review on the Ring Video Doorbell. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Ness,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home
Based on your review, it seems that your Ring Video Doorbell is falling offline. If your device is disconnecting from your wifi, we recommend resetting your device. To reset your Ring Video Doorbell, press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning, proceed with the setup process. If the issue persists, we’d suggest reviewing this helpful article for network changes you can make to ensure your device has a solid connection consistently: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Also, if you are having trouble viewing your recordings after paying for them, we welcome you to reach out to us directly. You can also contact us 24/7 via telephone or from 5AM - 9PM MST (US) via chat. Please visit our customer care site for more information: https://support.ring.com/hc/en-us/articles/213608406-Contact-Us.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you, Jamila with Ring

Hello Sydney,

Thank you for taking the time to share your Best Buy experience with us. We understand the importance of a seamless installation process, as this allows your mother to start using her Ring Video Doorbell device right away! While we are saddened to read that your mother could not use the Ring device on her home, rest assured we hear you and are here to offer you some help.
In this particular case, it may be best for you to reach out to Best Buy’s customer service team and see what solutions they have for you: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you a resolution to the return credit concern you’ve expressed.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you,

Hello Wimberly,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

The more events captured by your Ring Doorbell, the more your battery is used to power the live HD Video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In addition, the battery is also drained each time you use the Live View to look or speak through your camera. To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, adjust the motion frequency to best fit your needs, or adjust the direction of your Ring device.

If you are experiencing poor audio or video quality during a live view, but your recordings are fine, this can be caused by either a poor connection between your mobile device and the cloud servers, or a connectivity problem between the Ring device and your router. In rare cases, however, this can be caused by settings in your router. It is imperative that we get your Video Doorbell(2020) setup and working to its full potential. Would you be so kind as to reach out to our support team directly?

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hello Gamerone12,

Thank you for leaving a review of the rechargeable lithium-ion battery and sharing your user experience with us. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Please know that we are here to resolve these concerns with you today.

This article will detail some of the factors that may cause your battery to require more frequent recharges: support.ring.com/hc/en-us/articles/208190773. The more events are captured by your Ring device, the more your battery is used. Also, using Live View often can drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In order to prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly or periodically," or adjust the direction of your Ring device, so it doesn’t detect as much motion.

If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/for additional tips and support!

Thank you,
Jamila with Ring

Hi MartinR, I know it's discouraging to run into technical issues like this. We have some troubleshooting steps here regarding setup issues https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly. Make sure your phone doesn't have autofill setup for your wifi network, as it could be inputting the incorrect wifi password. If you have any other questions, try browsing the Ring Community https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hello Eittap,

Thank you for leaving a review on the Ring Video Doorbell 2020. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hello EFfromPA,

Thank you for taking a moment to leave your review of the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Jimmy,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value on owning a Ring device to secure your home. Ring understands the importance of having the battery work as intended. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

Also, we would like to note that while the Ring Video Doorbell 2020 has the option to be hardwired, its main source of power is the rechargeable battery. Your Video Doorbell (2020 release) battery is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source, such as a computer. Your battery will take around five to 10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or into a wall outlet. Please see our help center article for more information on charging the Ring Video Doorbell 2020: https://support.ring.com/hc/en-us/articles/360040764472-Charging-the-Battery-on-Your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello BG19,

Thank you for leaving a review. We love reading how your Ring Video Doorbell 2020 has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello AirTag,

Thank you for leaving a review. We love reading how your Ring Video Doorbell 2020 has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.