Customer Ratings & Reviews
- Model:
- 8VRASZ-SEN0
- SKU:
- 10811734
Rating by feature
- Video Quality
Rating 4.7 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the product's strong overall performance, with many reporting it works properly. They also appreciate the camera quality, finding its size to be just right.
This summary was generated by AI based on customer reviews.
Loses Charge Too Quickly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in October but didn’t get a chance to install it until a few weeks ago. I installed it using the recommended solar frame so I wouldn’t have to bring it in multiple times a year to charge it. It was fully charged when I installed it and it is now only at 27%. I was under the impression it would only need to be charged 2-3 times per year, but the solar panel frame should make it so it keeps a charge at all times - it gets quite a bit of sun each day. So frustrating!
I would recommend this to a friendBrand response from Ring
Posted .Hi Joss, I know it's important to be able to rely on your home security devices for peace of mind. You can find some troubleshooting tips for Solar Chargers here https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting. It's also important to make sure the Solar Charger is receiving several hours of direct sunlight per day in order to provide a trickle charge to your Doorbell. For additional questions or concerns, feel free to browse the Ring Community https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like that you have to remove the entire system to charge the battery, instead of just unscrewing the button plate and removing the battery to charge. No thank you.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello ReeB,
Thank you for taking a moment to leave your review on the Ring Video Doorbell. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.
While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/.
We look forward to hearing from you, if you have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring
Did not receive this item . It wasr returnedthe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No item to review No help from best buy to resolve an shipping issue which returned the item to the warehouse. After several attempts to reach out I only got the offer to pay for the item again at a higher price than the original price I paid for it and wait up 15 days for a credit to my card. After the item was received back in the warehouse. Offer made by a customer service agent in Korea that would not let me speak to a supervisor about the issue. No one here in the US at the store level at concord mills or the warehouse where the item was shipped to and from would even speak to me about the issue to even try to offer a acceptable resolution.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Unsatisfied,
Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.
In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you, Jamila with Ring
Do not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the worst experience with thia ring camera. Doesnt notify any one infront of your house but notifies if a car drives by, batter gets charged takes almost 2 days to charge and 4 days later it says battery needs charge. When it records some movement the recording is grayed out so cant see a thing.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi DalitzaG.
Thank you for taking the time to share your experience with us.
At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable. We would love the opportunity to resolve the concerns mentioned in your review.
It sounds like your device is not performing as expected. To clear up these issues you mentioned, your device may need to be reset. Follow these steps to reboot your device in the Ring app:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the device you want to reboot.
Make sure it's connected to wifi.
Tap the Device Health tile.
Scroll down to Reboot This Device and confirm your selection.
Give your Ring device a few minutes to start up.
Visit our support center if additional troubleshooting is needed.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
This one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one is a good one but returned because found a better deal but over is a good one
I would recommend this to a friendBattery wouldn't charge after intial setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery wouldn't charge after first use. Tried a variety of cords and a variety of charging sources (each time leaving it plugged in at least overnight) for over a week and still no charge. Contacted Ring who after having me try a couple of things to plug it in overnight (even though I told him it had pretty muched stayed plugged in for more than a week) and he would contact me the next day. Never heard from them again.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Anonymous,
Ring knows how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. We really appreciate that you have placed value in owning one of our Ring devices for your home security. Rest assured, we are here to resolve your concerns and ensure you have a device you can rely on for the long term.
Based on your review, it seems like you are having trouble charging your Ring Quick Release Rechargeable Battery. Your Ring Quick Release Rechargeable Battery is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source, such as a computer. Your battery will take around five to 10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or into a wall outlet. Here is a helpful article that describes the recharge process: https://support.ring.com/hc/en-us/articles/206129023-Charging-the-Battery-on-Your-Ring-Video-Doorbell.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Thank you, Jamila with Ring.
Rind Doorbell Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my doorbell it just what I needed for my house to notify me of visitors.
I would recommend this to a friendRing security for home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ring works perfect for my son! Picked it up at the store on the day it was to arrive.
I would recommend this to a friendQuality of product!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great buy but it should be free to record and not pay for monitoring it should have a memory card installed on it !!
I would recommend this to a friendBrand response from Ring
Posted .Hi Mike69.
Thank you for taking the time to share your experience and feedback with us. We understand the importance of having events recorded on your Ring Video Doorbell (2nd Gen.). The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are happy to hear that you are enjoying the functionality of the device. While subscribed to one of our Ring Protect Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.
With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, "Near Zone" motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation.
If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.
Sturdy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, havent been able to set it up still but overall its in great condition (as id hoped, its new) had all its parts and cant wait to set it up
I would recommend this to a friendRing doorbell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't access subscription to add account, I have Internet in house but no luck need to get a refund
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi BONIFACIOH.
Thank you for taking the time to share your experience with us.
We understand the importance of a seamless setup process so that you can begin using all of the features of your Ring Video Doorbell (2nd Generation) right away. Being able to save, download, and review footage captured by your Ring Video Doorbell (2nd Generation) is a valuable feature of the Ring Protect Plan. We are here to provide you with some information to resolve the concern you mentioned in your review.
It sounds like you are having trouble signing up for the Ring Protect Plan. A Ring Protect subscription may be purchased on a monthly or yearly basis. You can subscribe to Ring Protect from your account on Ring.com. Follow the instructions below to subscribe on Ring.com:
From a web browser, log in to your Ring account.
Select Subscribe, then choose a plan and the devices you want coverage for.
If you selected multiple devices and choose Basic, the price of Basic will be charged for each device. Ring Protect Plus and Pro cover all devices at a single location for one price.
Select a monthly or annual payment option.
Enter your payment information and check out.
Review your order and select Purchase. You will receive a confirmation email for your subscription purchase. Once purchased, your subscription will automatically renew and continue until you choose to cancel it, which you can do at any time from your account on Ring.com.
Visit our support center for more information.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Pretty goof
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good only thing this in that we have take the whole thing off for recharging
I would recommend this to a friendGoood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel so safe having the ring. Knowing i can always see who gets close to my door..
I would recommend this to a friendNot happy with this at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does work will not connect to anything bought something that said would help it did not . So now I a stuck with it and it is not worth it at all.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello wallycher62,
We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.
After reading your review, it seems that your Ring Video Doorbell 2020 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila with Ring
Keeps dropping WiFi connection.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would connect to WiFi and drop after two or three seconds. It started just after the warranty expired. I spent 1 hour, and fifteen minutes on the phone with the Ring tech who kept saying it must be the internet providers problem, google fiber, however the other ring devises work just fine. I am exploring Google Nest as a replacement.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi JACDKC.
Thank you for taking the time to share your experience with us.
We understand how important it is for your Ring Video Doorbell to function consistently and reliably. Having a solid wifi connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.
It sounds like your device keeps falling offline. Your device may need to be rebooted. If your Ring device is offline, you'll see a red offline icon over your device in the Ring app. Tap the icon and follow the instructions and tips to help you get your device back online. Then, follow the steps below to reboot your device in the Ring app:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the device you want to reboot.
Make sure it's connected to wifi.
Tap the Device Health tile.
Scroll down to Reboot This Device and confirm your selection.
Give your Ring device a few minutes to start up.
Visit our support center for more information.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Ring Camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ring camera is a good value for the price. It worked really good however it does go out sometimes or it lags.
I would recommend this to a friendBrand response from Ring
Posted .Hi Tweety, I'm glad to hear your Ring Doorbell is working well so far, aside from a few technical issues. If the Doorbell is disconnecting from your wifi network, or lagging when you load the Live View, this is typically related to the wifi signal strength. To learn more, check out this article from our Help Center https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. Improving the signal strength should improve the connectivity on your Doorbell. If you have any other questions, try browsing the Ring Community https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.
Parrishs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was trying to see why come I didn't get no rewards off of this when I purchased it
I would recommend this to a friendRing Doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doorbell is nit working properly. Sometimes it rings for no reason and won't turn off. Other times it doesn't ring when the buttonis pressed.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi RandallF, ensuring your Video Doorbell is functioning properly is an important concern. A quick troubleshooting step you can try is a reboot. In the Ring app, navigate to the Device Health page for your Doorbell and select the reboot option at the bottom of the screen. This will take a few moments, but typically resolves any performance issues. If you need more help with your Doorbell, feel free to check out the Ring Community https://community.ring.com/ to see what other neighbors are saying. Best, Ashley from Ring.
Ring Video Doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My friends are always saying good things about this Ring video doorbell and I agree.
I would recommend this to a friendBeware of the 15 day Rule!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Ring doorbell. It worked fine until it needed to be charged up. Unfortunately it didn’t need to be charged until after the 15th day grace period. I went into the store on the 20th day and was told there was nothing they could do. I was very disappointed after all I only wanted to trade it out for another one that worked properly. The manager refused so now I have a Ring doorbell that I only got to enjoy for 17 days. I hope this helps the next person.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Beware,
Thank you for leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that I am here to resolve these concerns with you today. We would like to note that the Ring Video Doorbell is a rechargeable doorbell. Included in the packaging is a charging cord so that when the battery gets low you may recharge the device. If you have tried the above suggestion and still need assistance, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring