Customer Ratings & Reviews

Hi BlytheM.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

To charge the battery for your Ring Video Doorbell (2nd Generation), use a common micro-USB cable, such as the orange one included in your Ring box. Simply plug it into any USB power source. Your doorbell can take around 5-10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet. You can charge your doorbell by following these steps:
1. Remove the security screws on the base of the doorbell and lift the doorbell up and away from the mounting bracket.

2. Connect the orange micro-USB charger to the port on the back of the device.

3. During charging, the blue light on the front of the device will show the charge percentage.4. When the doorbell is fully charged, the light will be solid blue.

5. Reattach the Ring unit to the mounting bracket using your security screws. After about 30 seconds (time for the Ring doorbell to start up), test your Ring doorbell by pressing the button on the front.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

Thank you,
Melissa from Ring.

Hi KierstenK.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Video Doorbell (2nd Gen.) online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not operating as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, near-zone motion detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation.

The Ring Video Doorbell (2nd Generation) is compatible with b/g/n WiFi networks operating on 2.4 GHz frequencies. High-speed internet is recommended. Most internet service providers range from 100–400 mbps (megabytes per second) for download speed and 10–100 mbps for uploading.
If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue.

Here are a few of the top reasons for poor connectivity:
Your Ring device may be too far from your wifi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic).

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap “Devices.”
Select the ring device you would like to test.
Tap on the “Device Health” tile.
Scroll to “Signal Strength” under the “Network” section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Check your mobile device's signal. If your mobile device has one or two bars, this could be causing issues accessing your Ring device. For best results, make sure you're connected to wifi from wherever you are.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.