Customer Ratings & Reviews

Hi Johnathon.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring Video Doorbell (2nd Gen). At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We invite you to reach out at our Ring community site if any additional information is needed regarding your new Ring Video Doorbell (2nd Gen). Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Matthew from Ring.

Hi Meilworm1111,

Thank you for taking the time to share your experience with us and other consumers. We appreciate the value and trust you have placed in Ring for your home security needs. It's great reading that the video and camera features are meeting your needs and expectations. The Ring Doorbell (2020 Release) features 1080 HD video, two-way audio, night vision, and advanced motion detection.

We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Doorbell (2020 Release).

All the Best,
Danielle with Ring

Hello.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere.

We are happy to add some information here regarding sharing use of the Ring app with your Ring Video Doorbell (2nd Gen.). Please follow these steps to add a shared user in the Ring app:

Tap the top menu (≡).
Tap Devices.
Tap on the device you want to share.
Scroll down and tap Shared Access.
Tap Add User.
Enter the email address of the person you want to add as a Shared User.
Toggle on the device(s) you wish to share.
Tap Grant Access in the pop up window.
Tap Send Invite to share access.
From a mobile or desktop browser:

Log in to your account at Ring.com.
If you're on desktop: tap the Dashboard home icon at the top.
If you're on mobile: tap the top menu (☰).
Tap Settings.
Tap Shared Access.
Tap the plus (+) icon under Users.
Enter the email address of the person you want to add as a Shared User.
Select the device(s) you wish to share.
Tap Send Invite to share access.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Thank you,
Melissa from Ring.