Customer Ratings & Reviews

Hi MsMaryKay.

Thank you for taking the time to share your feedback with us.

Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring Video Doorbell (2nd Generation) device installed! The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. Visit our support center to explore all the great features your device has to offer.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Sunny,

We understand how important it is to only receive relevant motion alerts. Please know that we are here to resolve this concern.

Adjustable motion zones is enabled in all battery-powered Ring devices, and uses passive infrared (PIR) sensors to detect motion. By enabling you to adjust the sensitivity of your existing motion sensors, you can receive only the alerts that you care about most. Adjustable motion zones work by identifying visitors based on a change in temperature, and sending a signal to your smart device when it detects one. You can control the sensors' range and sensitivity using the controls in the Ring app. It is also optimized for low-power operations to save on battery power.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hi PrepaidKing,

We agree that a flat surface for your Ring Video Doorbell (2020 Release) will provide you with the most peace of mind when installing your new device. This ensures the doorbell has a good contact with your wall and operates as intended. One great feature of the Ring Doorbell (2020 Release) is that it operates solely on battery power, and can be installed anywhere you choose at around 49 inches from the ground. If you find that you need to mount your device on another wall or area of your home, you can adjust the view by adding wedge kits or corner kits to ensure proper motion detection. From our Help Center, we offer useful articles that detail how to install your Ring devices within certain environments. This article will go over the best positioning for your Ring Video Doorbell (2020 Release): https://support.ring.com/hc/en-us/articles/360040763812-Proper-Positioning-for-your-Ring-Video-Doorbell-2020-release-.

We would love to look over your specific environment with you, to provide you with solutions that work best for your security needs. Please don't hesitate to reach out to one of our product specialists at your earliest convenience, so we may get you moving forward as soon as possible!

Kindest Regards,
Caitlin with Ring