Customer Ratings & Reviews

Hello SadDoorbelllesCondoOwner,

We are happy to have you as a part of the Ring Community, and thank you for sharing your Ring experience with us. When using the Ring Video Doorbell (2020 release), one should be able to connect to the camera in a matter of seconds. This counts when initiating a Live View as well as when motion is detected or someone pushes the doorbell button.

Rest assured, our team is here to help diagnose and resolve this together. Although distance plays a big part in the overall connectivity and quality of the live video, there are other factors to consider. Nearby interference, network limitations, or a combination of both can also affect your doorbell's ability to connect to quality video in a timely manner. For example, if your doorbell is mounted on a surface that is made out of heavy-duty materials, an otherwise strong signal may diminish as it passes through those. Materials such as metal, brick, and cement could prove to be a challenge. Do you happen to have your doorbell mounted on or near something like this?

Our priority is ensuring you to have a device you can rely on to keep you connected to activity around your home. Please reach out to us today at https://community.ring.com/ for additional tips and support. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Alexis with Ring

Hello Mike493,

Here at Ring, we have a very wide selection of products. So we feel it is imperative that our customers receive all pertinent information regarding how these function and must be installed, in order to make the best purchasing decision.

We do provide install information to our customers on Best Buy's site under the device specifications, on the Ring website, and instructions included with the device. Also ,the Ring App does display a step-by-step video guide on how all our devices including the Video Doorbell (2020), during the setup process.

The Video Doorbell (2020 release) has 1080p HD video (vs 720p HD on the original Ring Video Doorbell), an additional “near” motion zone that provides motion detection in areas only 5’-15’ in front of your home, and a revamped mounting setup that simplifies installation and removal for battery charging. The new Video Doorbell also has improved audio quality, crisper night vision, and improved wifi connectivity: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hi Peter!

At Ring, we believe it is imperative that our customers receive all pertinent information regarding additional benefits they have the option to subscribe to, such as the Ring Protect Plan. Having this information allows one to make the best purchasing decision for their needs.

We do provide information about the optional Ring Protect Plan on our Ring website, which you can find here: https://ring.com/protect-plans?undefined. Your Ring App will also notify you during the free 30-day trial of our cloud plan, as well as in an email after a successful setup of a Ring device. With the optional Ring Protect Plans, you have the ability to review, save and share your video recordings for as little as $3 a month. Your Ring videos are stored in the cloud for up to 60 days (in the US). Without a plan, you will still receive real time motion and ring alerts, as well as have access to the Ring live view feature.

We would love to look into the concerns you are having with the resolution of your Ring Video Doorbell (2020 Release), as you should be experiencing a clear 1080p HD resolution video. From our Help Center, you can find great articles with helpful tips and tricks that might assist you in resolving video concerns, such as the one linked here: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting.

We would love to get connected with you as soon as possible, to address these concerns together!

All the Best,
Caitlin with Ring

Hi Sheryl.

Thank you for taking the time to share your feedback with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Video Doorbell is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the recording feature of Ring devices. The Ring Protect Plan is a subscription that gives you access to paid features for Ring devices. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer general motion and doorbell notifications when they happen, but you don't get video recordings of those events. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Tonya,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.


After reading your review, it seems that your Ring Video Doorbell 2020 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring