Customer Ratings & Reviews

Hi Cecilia. Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not operating as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation.

Ring Video Doorbell (2nd Generation) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High speed internet is recommended. If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue.

Here are a few top reasons for poor connectivity:
Your Ring device may be too far from your wifi router
Your mobile device has a low signal or poor connection
Your home wifi connection is poor (or your internet service provider is experiencing high traffic.)
If your Ring device is far from your wifi router, it may be experiencing connection issues

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, red colors are indicators of your device connection. Green is good, red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.


Check your mobile device's signal.

If your mobile device has one or two bars, this could be causing issues to access your Ring device. For best results, make sure you're connected to wifi, from wherever you are.

We have listed the steps below for how to check your wifi speed:

Most internet service providers range from 100-400mbps (megabytes per second) for download speed and 10-100mbps for uploading. We recommend testing your internet connection 15 feet from your wifi router, using websites like this one.

If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen), please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,

Hello bisbee11,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring