Customer Ratings & Reviews

Hi Daniel.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

We are happy to provide you with the instructions for installing your Ring Video Doorbell (2nd Gen.). With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation.

We recommend following these instructions when installing your Ring Video Doorbell (2nd Gen.):

For the best results, mount it around 1.2 meters above the ground.
There are two types of screws included in the product packaging:
The four wood screws are used to secure the mounting bracket to your door or wall.
The two star-shaped security screws are used to tighten the screws into the bottom of the Ring Video Doorbell (2nd Generation) faceplate to help deter theft.
You'll need to install wall anchors when installing on stucco, brick, or concrete.
Grab 4 of the wall anchors from Bag A. Using your Ring Doorbell as a template, mark 4 drill holes on the wall. Use a 1/4" masonry drill bit (not included) to drill the holes, then insert the four wall anchors.
Install the mounting bracket.
Using a Philips head screwdriver, drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket.
Attach your Ring Doorbell to the mounting bracket.
Hook the slot on the rear of your Ring Doorbell onto the tab near the top of the mounting bracket.
Then, let the Doorbell pivot down to sit flush on its bracket.
Secure the doorbell.

CAUTION! If you use the wrong screws to secure the doorbell, you could damage the battery during installation, create a fire hazard, and be seriously injured.

DO NOT use any screws other than the included short security screws when securing your Ring Doorbell to the bracket.

Use the star-shaped end of the included screwdriver to insert and tighten two of the security screws from Bag B into the bottom of your Ring Doorbell.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi PhilipS.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The Ring Video Doorbell (2nd Gen.) is designed to work in many environments to provide you with peace of mind and security. Rest assured, we hear you and are here to offer you some help.

It sounds like the device is not performing as expected. We are happy to provide you with some information on the different light patterns that the Ring Video Doorbell (2nd Gen.) may display.
The blue light incrementally cycling around on doorbell is an indication of the percentage of a charge that the battery currently has. A white light flashing on and off indicates that the device is performing a firmware update.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.).

Thank you,
Melissa from Ring.

Hi OlehP.

Thank you for taking the time to share your experience with us.

At Ring, we understand it is essential to have your Ring Video Doorbell (2nd Generation) online and working properly so you can keep your home secure. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the connectivity concern mentioned in your review.

It sounds like you have some concerns with the connectivity of your device. Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router.

We recommend checking the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Visit our support center for more information on how to improve your device's signal strength.

Visit our support center for tips on how to improve your device's signal strength.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi newyorkjeff.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

We are ahppy to provide you with the installation instructions to install your Ring Video Doorbell (2nd Generation) without an existing doorbell system.

You should set up your Ring Video Doorbell in the Ring app before mounting it to your home.

1. Charge the built-in battery. Fully charge the built-in battery by plugging it into a USB power source using the provided orange cable. When only one of the two LEDs on the battery is lit, the battery is fully charged.
2. Set up your Ring Doorbell near your wifi router.

In the Ring app, select Set Up a Device and follow the in-app instructions.
3. Install your Ring Doorbell.

For the best results, mount it around 1.2 metres above the ground.

Recommended installation height for Ring Video Doorbell (2nd Generation).

4. Mark the screw holes. Use the bracket as a template to mark the four corner holes.

Using mounting bracket a template for Ring Video Doorbell (2nd Generation) screw placement.

5. You'll need to install wall anchors when installing on stucco, brick or concrete.

Grab 4 of the wall anchors from Bag A. Using your Ring Doorbell as a template, mark 4 drill holes on the wall. Use a 1/4" masonry drill bit (not included) to drill the holes, then insert the 4 wall anchors.

6. Install the mounting bracket.

Feed the wires through the hole in the mounting bracket.

Using a Philips head screwdriver, drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket.

7. Attach your Ring Doorbell to the mounting bracket.

Hook the slot on the rear of your Ring Doorbell onto the tab near the top of the mounting bracket.

Then, let the Doorbell pivot down to sit flush on its bracket.

8. Secure the doorbell.

CAUTION! If you use the wrong screws to secure the doorbell, you could damage the battery during installation, create a fire hazard, and be seriously injured.

DO NOT USE any screw other than the included short security screws when securing your Ring Doorbell to the bracket.

Use the star-shaped end of the included screwdriver to insert and tighten two of the security screws from Bag B into the bottom of your Ring Doorbell.

We have included the steps here for setting up your device in the Ring app:
Open the Ring app.
Select Create Account.
Follow the in-app instructions to create a new account.
If you already have another Ring device installed, simply open the Ring app.
Tap Set Up a Device then select Doorbells.
Open the Ring app.
Tap the menu (≡) on the left side of your Dashboard.
Tap Set up a Device and select Doorbells.
Tap I’m Ready to Scan.
Point your smartphone’s camera at the QR code on your Ring device or product packaging. If you don’t see the QR code, please remove your video doorbell’s faceplate.
Center the code in the phone camera’s view at the bottom half of the screen.
When the code is recognized, a green square will appear and a pop-up with your device image detected.


iOS: Tap Join when the Ring app asks to join the Ring wifi network.
Android: Your device should automatically connect to the Ring wifi network.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Thank you,
Melissa from Ring.

Hi Rac80.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Video Doorbell (2nd Gen.) so that you are able to have a longer time between charge cycles. The features and technology provided by the Ring are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, "Near Zone" motion detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation. We are happy to hear that you are enjoying the features of the device.

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length."

We recommend using the Ring Solar Charger or the Ring Plug-In Adapter to assist with extending the life of the battery in your Ring Video Doorbell (2nd Gen.). The Ring Solar Charger for Ring Video Doorbell (2nd Generation) is a solar power source that can be mounted behind your Ring Video Doorbell (2nd Generation). Ring Solar Charger is a convenient power source to help charge and extend the battery life of your Video Doorbell (2nd Generation). The Ring Plug-in Adapter (2nd Generation) is designed to convert battery-powered video doorbells so they can run off-line current.

If any additional information is needed regarding the battery life of your device, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hi Bigpapa,

We are pleased to learn that overall, you are getting good use out of your Ring Video Doorbell (2020 Release). This device can provide a way to capture all the motion events that are relevant to your home security needs. By making a few adjustments, we're confident that you can improve the accuracy of the motion detection it provides. Our team is here to help.

It's possible that you can resolve your motion concerns by increasing your Motion Frequency settings. By changing it to Frequently, you'll have a better chance at capturing the person as they approach your property, rather than begin walking away from the door.

To better help you understand this feature and how to enable it, please follow the link below:

https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency

If you have further questions, please visit our Community Forums at https://community.ring.com/. Where you can post similar questions and have other members of the Ring Community share their experience and knowledge with you.

All the best,
Marlom at Ring