Customer Ratings & Reviews

Hi chuck. Thank you for taking the time to share your experience with us. Consistent and dependable motion alerts are an essential feature for the Ring Video Doorbell (2nd Gen.) to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. Please know that we are here to assist and are confident that together we can find a solution.

It sounds like the device is not detecting motion as you expected. Thank you for your diligence and commitment in working with our community support towards resolving this matter. This camera uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distance. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the Motion Frequency to 'Frequently'.It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

We agree that your Ring Video Doorbell (2nd Gen.) should notify you when someone is at your home consistently and reliably. Please reach out to us at https://community.ring.com/ for additional tips and support! Our top priority is ensuring the motion detection is meeting your needs.

Thank you,
Melissa from Ring.

Hi Momof4boys. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. Ring Video Doorbell (2nd Generation) was designed to keep you connected to your home from anywhere, by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home, improved audio quality, and a reimagined mounting setup that simplifies installation. We are happy to share some tips with you to help you troubleshoot why your Ring device may be experiencing warped sound or no audio. Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or Live View). If your phone or tablet has poor service or internet, it could be affecting Live View or your video downloads. Try turning Bluetooth off, then open Live View or view a recorded Ring video. Poor wifi can often cause Ring device issues, including capturing audio. We recommend following these steps in the Ring app:
Tap the top menu (☰), then Devices.
Choose your Doorbell or Camera device.
Tap the Device Settings tile.
Tap Device Health.
Under the Network section, you'll see your device's Signal Strength.
If your Signal Strength (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device.

Open Live View in the Ring app and see if your Ring device's microphone is enabled.

Open the Ring app.
Tap the top menu (☰), then Devices.
Choose your Doorbell or Camera device.
Tap the Live View button.
Check to make sure the microphone icon is enabled. You can also press the green phone icon.
If you have a Ring Protect subscription, you can view the recording to see what the audio sounds like.

Check your audio privacy settings

You may have your audio settings turned off for privacy reasons.

Open the Ring app.
Tap the top menu (☰), then Devices.
Choose your Doorbell or Camera device.
Tap the Device Settings tile.
Tap Privacy Settings.
Make sure Audio Streaming and Recording is enabled.

Reboot your Ring doorbell or camera by following these steps:

Open the Ring app.
Tap the top menu (☰), then Devices.
Choose your Doorbell or Camera device.
Tap the Device Settings tile.
Tap Device Health.
Scroll down and tap Reboot This Device.
Wait a few minutes for your device to reboot.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Blueboy,

Out of the box, your Ring Video Doorbell 2020 is designed to keep you connected to your home in real time, no matter where you are. When you add an optional Ring Protect Plan, for as little as $3/month per device, videos of each ring, motion, and live view event are stored in the cloud, allowing you to review, share, and save them at your leisure. Here are step by step directions for doing so:

On iOS devices:

If you are using the timeline feature:
Open up your Ring app on your mobile device.
Select the Ring device you wish to download a video from.
Scroll to the video you wish to share.
Tap the Share icon just below the video on the left side.
Select the video you wish to download
Use the download arrow to download the video.
If you are not using the timeline feature:
Open up your Ring app on your mobile device.
Select the Ring device you wish to download a video from.
Tap the Event History button underneath the Live View bar.
Select the video you wish to download. - The video will begin to play.
Tap the Download option on the bottom right, next to the trash can icon.

On Android Devices:

If you are using the timeline feature:
Open up your Ring app on your mobile device.
Select the Ring device you wish to download a video from.
Scroll to the video you wish to download.
Tap the Share icon just below the video on the left side.
Select the video you wish to download
Use the download arrow to download the video.
If you are not using the timeline feature:
Open up your Ring app on your mobile device.
Select the Ring device you wish to download a video from.
Tap the Event History button underneath the Live View bar.
Select the video you wish to share. - The video will begin to play
Tap the download option on the bottom right, next to the trash can icon.

Downloading and saving a file on a computer:

Log into your web account at https://ring.com/account.
Select the video you wish to download.
Select Share.
Select Get Link.
Copy link to clipboard.
Paste the link in the address bar of the browser.
A new screen will come up. Select the three dots on the bottom right corner of the video.
Tap Download to save it to your computer.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

All the best,
Antonio from Ring

Hi Tabultra8. I'd be happy to offer some help with getting your Video Doorbell connected to the internet so you can have some peace of mind. The first thing I'd suggest trying is verifying the network name and password for your wifi network. Typically this information is on the bottom of the wifi modem or router your internet service provider gives you upon installation. We also have additional troubleshooting steps for the in-app setup process here: https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly. If those steps don't help, check out the Ring Community at https://community.ring.com/ to search for solutions that have worked for other neighbors. Best, Ashley from Ring.

Hi JulieG.

Thank you for taking the time to share your feedback with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are enjoying the features of your Ring Video Doorbell (2nd Generation), but there might be some confusion regarding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for Ring devices. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer general motion and doorbell notifications when they happen, but you don't get video recordings of those events. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Jroz,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Noneya,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hi Newnan1. I'm glad to hear you're enjoying your Video Doorbell so far. The Ring Protect Plan is required in order to have access to video storage, but it also unlocks other useful features for your Video Doorbell. To learn more about the features available with a Ring Protect Plan, check out this Help Center article: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. If you have any other questions, try browsing the Ring Community at https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.

Hi Judith, I know it's important to be notified of visitors at your door. We have some troubleshooting steps for notifications on iOS devices here https://support.ring.com/hc/en-us/articles/210266406-Troubleshooting-Ring-Notifications-for-Apple-iOS-Devices. I'd recommend giving those steps a try to resolve the notification issues you're experiencing on your phone and iPad. For any other questions, feel free to check out the Ring Community https://community.ring.com/ to find solutions from other neighbors. All the best, Ashley from Ring.

Hello Incompleterecordings,

Thank you for sharing your user experience with us. Here at Ring, we fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review it seems that your Ring Video Doorbell’s field of view may not be facing the way you would like it to, in order to pick up vehicles properly. This doorbell device uses “PIR” or passive infrared sensors in order to capture motions. It sounds like you may benefit from installing a Ring Corner Kit to your device. The corner mount is an optional accessory used to angle your Ring Video Doorbell 15 degrees left or right. If you installed your Ring Video Doorbell (2020 Release) on a corner or adjacent wall, the corner mount can significantly improve motion detection and the device’s field of view.

We would also recommend adjusting your motion settings. For more information on adjusting your motion settings to better fit your environments needs please see our help center article: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding your Ring Video Doorbells motion detection, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring

Hello Abby, Thank you for taking a moment to leave your review of the Ring Video Doorbell. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed. If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance! Thank you, Jamila with Ring.

Hi Carolina. Making sure your Video Doorbell has a strong and stable wifi connection is a key concern. If your Video Doorbell disconnects from the wifi and it's difficult to reconnect it, you may need to make some adjustments so it has a stronger connection. For more information on wifi and signal strength, review our Help Center article here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength. If you have any additional questions or concerns, you can browse the Ring Community at https://community.ring.com/ for help from other neighbors. Best, Ashley from Ring.

Hi ConstanceC.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Video Doorbell (2nd Generation) capture all the correct motion events. The Ring Video Doorbell (2nd Generation) was designed to capture motions based on your specifications to help keep your home secure. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like you are enjoying the features your Ring Video Doorbell (2nd Generation) has to offer, but there is some concern regarding the motion detection. The motion sensors in your Ring Video Doorbell are designed to detect motion up to 155 degrees horizontally and from five to 25 feet outward from the fixture. They're also more sensitive to horizontal movement across the detection area than vertical movement. If you mount the Ring Doorbell too high, you're more likely to catch the heat of passing cars than the heat of incoming visitors. For optimal motion detection, your device should be mounted approximately 48 inches above the ground. Visit our support center for more information on how to optimize motion detection for your device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Tickedoff,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Amber772,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell 2020 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell 2020. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hi Customer.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring device is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for your Ring device. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

If you would like to save videos for a longer period of time, you can download one video at a time from the Ring app, or download up to 50 videos at a time in bulk from your account on the Ring website.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Debohop,

Thank you for leaving a review. We love reading how your Ring Video Doorbell 2020 has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.