Customer Ratings & Reviews

Hello Alex,

Thank you for taking the time to share your Ring Video Doorbell (2020 Release) feedback with us directly, we appreciate it! While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment, such as the local weather and the number of activities captured. Rest assured, we are here to provide you with assistance to get the most out of your Ring device's battery life and walk through a factory reset of the doorbell device.

If you’ve tried everything else, and are still not succeeding to set up your device, you can try performing a reset/restore on your Ring doorbell device by holding down the set-up button on the device for 20 seconds and then releasing it. Here is a helpful article that walks through this process in more detail: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.

If your Ring doorbell or security camera battery is draining too fast, it might be caused by a poor wifi connection. Your doorbell or camera may be frequently disconnecting and reconnecting to your wifi network. Each time a disconnection or reconnection happens, your Ring device uses power, which then contributes to the battery draining too fast. Here is a helpful article that has some tips and tricks to improve your battery life: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-a-Ring-Doorbell-or-Security-Camera-Battery-Draining-Too-Fast.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Video Doorbell (2020 Release). We look forward to hearing from you!

Thank you,
Alexis with Ring

Hello Miss,

We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are.

Out of curiosity, what were the two additional add-ons you needed in order to make this device work properly in your home's environment? We strive to include all needed parts and tools for installation within the box:
Ring Video Doorbell (2020 release)
Installation hardware and tools
USB charging cable
Mounting bracket
User manual & quick-start guide
Security Sticker

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. You can find other useful installation information at https://community.ring.com/ for your Ring Doorbell (2020 Release), if needed.

Thank you,
Alexis with Ring

Hi Happy. I understand that it can be difficult to find the home security devices that will work best for your home. If you're not sure which model of Ring Doorbell will fit your needs best, you can see a comparison of the features and power requirements for each one here: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison. If you have any other questions, feel free to ask the Ring Community at https://community.ring.com/ to get answers from other neighbors. All the best, Ashley from Ring.

Hello Carol,

We are pleased to learn that you are enjoying your Ring Video Doorbell (2020 Release). This device was intended to provide our users with security and peace of mind, starting at the front door.

Should you have any questions, or otherwise need our support, please reach us directly. We look forward to helping you get the most out of your Ring devices.

All the best,
Marlom at Ring.

Hello WillieBoy2,

Thank you for leaving a review. We love reading how your Ring Video Doorbell 2020 has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello iLike,

We appreciate that you have placed value in owning a Ring device to secure your home. Ensuring the Ring Video Doorbell is meeting your needs and expectations is important to us. Out of the box, your Ring Doorbell will keep you connected to your home in real time, no matter where you are. When using this doorbell, you should be able to rely on timely notifications and access to live view anytime day or night.

The Ring app is designed to be a reliable method of communication between you and your Ring Video Doorbell. If the app is suggesting you sign up for one of our optional Ring Protect Plans, you can tap the banner and be directed to our pages to learn more about the plans. It's important to note that a Ring Protect Plan is not required to use the standard features on your doorbell.

We understand your desire to be able to close the banner within the app should you decide not to subscribe to a plan. Please check out our Ring Community webpage "Feature Request Board" to share your valuable suggestion on ways we can improve your experience with the Ring app. As always, we will continue adding new features that make sense for our members and our mission. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello Jorge,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.


After reading your review, it seems that your Ring Video Doorbell 2020 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hello Frustratedandunsatisfied,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell 2020 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell 2020. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hi Spuddr. It's definitely an important concern to be able to rely on your Video Doorbell to alert you of visitors at your door. If you're experiencing delays with recording on your Video Doorbell, there could be a few different reasons. First, I'd suggest checking the RSSI on the Device Health page to see if your Doorbell is receiving a strong signal. You can learn more about how to improve wifi signal strength here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength. If the wifi looks good, you may need to adjust your motion settings to ensure everything is tailored to your preferences. You can learn more about motion settings here: https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. For further questions, try browsing the Ring Community at https://community.ring.com/ to find answers provided by other neighbors. All the best, Ashley from Ring.

Hello Replacements,

Thank you for taking the time to share your experience with us directly. The Ring Video Doorbell (2020 Release) is powered by a rechargeable, built-in battery and does not require hardwiring. It was designed to be a fairly simple, D-I-Y type installation. It features a revamped mounting setup, that simplifies installation and removal when it comes time to recharge the device.

We appreciate the value you have placed in owning a Ring doorbell for your home and would love to offer our assistance to ensure you still have a device securing your home. Please reach out to us today at https://community.ring.com/ for additional tips and support. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Alexis with Ring

Hello Mamab,

Thank you for taking a moment to leave your review on the Ring Video Doorbell. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Johnny,

Thank you for leaving a review. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

This article will detail some of the factors that may cause your battery to require more frequent recharges: support.ring.com/hc/en-us/articles/208190773. The more events are captured by your Ring device, the more your battery is used. Also, using Live View often can drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In order to prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly or periodically," or adjust the direction of your Ring device, so it doesn’t detect as much motion.

If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/for additional tips and support!

Thank you, Jamila with Ring

Hi Doorbell,

We are happy to have you as a part of the Ring Community, and thank you for sharing your Ring experience with us. When using the Ring Video Doorbell (2020 release), one should be able to connect to the camera in a matter of seconds. This time matters when initiating a Live View, as well as when motion is detected or someone presses the doorbell button.

We would love to hear more information regarding your experience with the Ring Video Doorbell (2020 Release), as your experience with Ring is important to us! Rest assured, our team is here to help diagnose and resolve this together. Please feel free to reach out to us at your earliest convenience.

Best,
Caitlin with Ring

Hi Goldie,

We're so happy to hear that your Ring Video Doorbell (2020 Release) is providing you with the peace of mind you deserve! We do understand how imperative it is to receive full transparency when purchasing our products. We work hard to provide all pertinent information regarding the device on our website at Ring.com: https://ring.com/protect-plans, in the Ring App after setup, as well as in the welcome email upon setting up your unit.

As the Ring Protect Plan is an optional service, we want to assure you that your Ring Doorbell will continue to provide you with real time notifications and access to Live View whenever you need it. If you have any further questions or concerns, we would like to offer you our assistance to discuss these with you directly.

All the Best,
Caitlin with Ring

Hello Eeyore,

Thank you for taking a moment to leave your review on the Ring Video Doorbell. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello cno14,

Thank you for taking a moment to leave your review on the Ring Video Doorbell. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring