Customer Ratings & Reviews

Hi RachelP.

Thank you for sharing your feedback with us.

We understand how important it is for your Ring Video Doorbell (2nd Generation) to provide an optimal view from your door so you can see any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

The Ring Video Doorbell (2nd Generation) measures 2.4 in. x 4.98 in. x 1.10 in. (62mm x 126.5mm x 28mm). It is battery-powered and can be installed wherever is best for your home's environment. It offers a 155-degree horizontal field of view. To adjust the viewing angle, corner kits are available for your Ring Video Doorbell (2nd Generation), which allow you to adjust your viewing angle by 15, 30, or 45 degrees.

We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

All the best,
Nicole from Ring.

Hello Ginnie,

Thank you for taking a moment to leave your review on the Ring Video Doorbell. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi VijayrajkumarG.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Video Doorbell (2nd Gen.) so that you are able to have a longer time between charge cycles. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for the battery life concern mentioned in your review.

It sounds like the device is not performing as expected. The Ring Video Doorbell (2nd Gen.) was designed with the ability to work wirelessly or be hardwired with or without an existing doorbell.

Follow these steps to install your Ring Video Doorbell (2nd Generation) with an existing doorbell:

Disconnect power to the installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring. Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work; permits and/or professional installation may be required by law.

To begin, set it up in the Ring app before mounting it at home.
1. Charge the built-in battery. Fully charge the built-in battery by plugging it into a USB power source using the provided orange cable. When only one of the two LEDs on the battery is lit, the battery is fully charged. Tap here for more information on charging your Ring battery.

2. Set up your Ring Video Doorbell (2nd Gen.) near your wifi router. In the Ring app, select Set Up a Device and follow the in-app instructions.

3. Try it out. After setup, push the button on the front of your Ring Video Doorbell (2nd Gen.) to see video from the camera in the Ring app.

4. Install your Ring Doorbell. For the best results, mount it around four feet (1.2 meters) above the ground. If you're connecting to existing doorbell wiring that's higher than four feet and want to angle your Ring Video Doorbell (2nd Gen) down for a better view, you can purchase a Ring Wedge Kit.

5. Remove your existing doorbell. If connecting to existing doorbell wires, shut off the power at the breaker. If you're not sure which breaker controls your doorbell, turn off the master breaker for your home or contact an electrician. Once the power is turned off, remove the doorbell button from the wall and disconnect the wires. Your Ring Doorbell is compatible with doorbell systems supplying 8 to 24 VAC, 50/60 Hz, and 5VA to 40VA.
6. Mark the screw holes. Use the bracket as a template to mark the four corner holes.
7. Optional: Install the wall anchors. You'll need to install wall anchors when installing the device on stucco, brick, or concrete.
8. Install the mounting bracket. If you are connecting it to existing doorbell wires, feed the wires through the hole in the mounting bracket first. Using a Philips head screwdriver, drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket.

9. Connect the wires. Connect the wires coming out of your wall to the screws on the back of your Ring Video Doorbell (2nd Gen.). Either wire can connect to either screw. The order doesn't matter.

CAUTION! Do not connect to a DC transformer, halogen or lighting transformer, or intercom.

10. Attach your Ring Doorbell to the mounting bracket.

Hook the slot on the rear of your Ring Video Doorbell (2nd Gen.) onto the tab near the top of the mounting bracket. Then, let the doorbell pivot down to sit flush on its bracket.

11. Secure the doorbell. When securing your Ring device with the security screw(s), only use the small star-shaped screws that came with your device. Do not use any other screws. Use the star-shaped end of the included screwdriver to insert and tighten two of the security screws from Bag B into the bottom of your Ring Video Doorbell (2nd Gen.).

12. Restore power at the breaker. Turn the power back on at the breaker. It may take a moment for your Ring Video Doorbell (2nd Gen.) to power on. You'll know it's ready when it lights up and speaks to you.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Csue!

Thank you for bringing this concern to our attention, as we understand how vital the battery life plays a role in your overall home security. While the battery can go months between charges, this is dependent on a number of factors, including the amount of events your device detects.

If your device is located in a high traffic area, try out our new Customizable Motion Zones to eliminate motion detection in areas you do not want monitored. Customizable Motion Zones will allow you to draw different shapes that are more dynamic than Adjustable Motion Zones. You can add up to three different Motion Zones. The following steps will walk you through setting up a Customizable Motion Zone on your device:

1. Tap the three lines on the top left of the screen and select Devices.
2. Select the battery device that you want to adjust, then select Motion Settings from the tile menu.
3. Next, tap Motion Zones and choose Customize Motion Zones, and then Continue
4. Use the slider to adjust motion sensitivity from minimum to maximum sensitivity

Once you’ve drawn your Motion Zones and adjusted the motion sensitivity slider, the changes will take effect the next time the device detects motion. To apply your changes immediately, walk in front of your camera to create a motion event.

We would love the opportunity to help optimize the battery life, as we know you rely on it to keep you updated on activity around your home. Please reach out to our support team at your earliest convenience, so we can assist you.

All the Best,
Caitlin with Ring

Hello DLCT,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.

Hi TKLight.
Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like you are experiencing an issue with the device in regards to installation. The Ring Video Doorbell (2nd Generation) was designed to provide you with the convenience of staying connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Prior to installing the device, follow these steps to set up your Ring Video Doorbell (2nd Generation) in the Ring app:
Open the Ring app.
Tap the menu (☰).
Tap Set Up a Device.
Tap Video Doorbells.
Tap the blue I’m Ready to Scan button.
Use your mobile device’s camera to scan the QR code on the device’s packaging.
When a green square and a pop-up with your device image appear, the code has been recognized.
Enter the location where your Ring Video Doorbell (2nd Generation) is being set up.
If this is your first time setting up a Ring device, the Ring app will ask you to use your phone’s location services to pinpoint your location.
Give your doorbell a device name.
You can proceed with the device’s default name or give it a custom name.
Connect your doorbell to Ring.
iOS: Tap Join when the Ring app asks to join the Ring wifi network.
Android: If your device does not automatically connect to the Ring wifi network:
Exit the Ring app.
Go to your mobile device’s Settings.
Tap wifi.
Select either Ring- or Ring Setup.
Once connected, close your Settings app and return to the Ring app.
Tap Continue in the app when the blue light stops flashing.
Connect to your preferred wifi network.
Once your device automatically finalizes the setup process, it will be ready to use.

The Ring Video Doorbell (2nd Generation) can be adjusted to point in directions other than straight forward by using a wedge or corner kit.
There are two types of screws included in the product packaging:
The four wood screws are used to secure the mounting bracket to your door or wall.
The two star-shaped security screws are used to to tighten the screws into the bottom of the Ring Video Doorbell (2nd Generation) faceplate to help deter theft.

Our support team is available 24/7 if you have any questions or need further assistance getting your device set up and installed.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello Tudy,

Thank you for leaving a review. We love reading how your Ring Video Doorbell has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello Addey

Thank you for sharing your experience. If your Ring device keeps falling offline despite rebooting your router, try the following steps mentioned in this Help Center article to see if they help: https://support.help.ring.com/hc/en-us/articles/360023559372-Fixing-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Best wishes
Ivan from Ring

Hi JeffS.

Thank you for sharing your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Video Doorbell is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion surrounding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for Ring devices such as video doorbells, cameras, alarm, and Car Cam. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

There are three Ring Protect Plans available for home devices, and one Ring Protect Plan available for Car Cam. Plans start at $3.99 per month. Visit our support center for more details.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi BobbyS.

Thank you for sharing your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some misunderstanding regarding the optional Ring Protect plans. The Ring Protect Plan is a subscription that gives you access to paid features for Ring devices such as video doorbells, cameras, alarm, and Car Cam. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Jules,

Thank you for taking a moment to leave your review on the Ring Video Doorbell. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello doorbell,

Thank you for taking the time to leave a review. We appreciate reading your feedback regarding the Ring Video Doorbell 2020. Your feedback is incredibly valuable and will help shape the future roadmap for Ring devices, features, and services.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only the areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of "false positive" motion alerts. ​For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding your Ring Video Doorbell motion detection, we would love to hear from you directly on our Ring Community forum. Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour-a-day, seven-day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/for additional tips and support! Thank you, Jamila, with Ring.